I am rejecting this response because:Thanks for forwarding Natuzzi's silly response They continue to demonstrate disregard for me and other consumers duped by their supposedly proud and strong brandJust review hundreds of consumer complaints like mine on the InternetThey all reference shoddy products and company responses regarding the Amalfi ProductsI certainly DO NOT accept the response from NatuzziMary A [redacted] at [redacted] @natuzzi.com has been very dismissiveShe promised to send me proof of when I purchased the sofa and love seat from [redacted] , but she has never done so I told her I do not have records of purchase, but she said she discovered themI am not really certain that these products are "six years old." I want proof, pleaseRegardless of her claims of warranty, the company should stand behind its products Or, they are worthless suppliersWarranties are simply arbitrary defenses for companies that do not careAs to claiming that the defects and wrinkles are "wear and not excessive," you will agree based on the pictures enclosed that the products, which are very expensive, are of poor quality and they are embarrassingThey hardly get use, as this is a spare roomI would like reasonable satisfaction from this once great company, pleaseThanks for all of your helpBy the way, I inadvertently jumped to your unsubscribe screenI do not wish to unsubscribe my email as I will continue to pursue this matter [redacted] *** [redacted] (w) [redacted] (h)
Initial Business Response / [redacted] (1000, 12, 2016/05/13) */ The warranty states ery clearly that leather cracking and peeling is not covered by the warrantyIn addition this piece would have had a one year warranty and it is our understanding that the warranty expired before the complaint was made to even the dealer
Hello, We are sorry for the difficulty in reaching usIf the customer has had their furniture less than months, they should contact the retailer from whom they purchased itIf it has been longer than months, they can contact our warranty group at [redacted] @valspar.comIn the meantime, I will contact our warranty group on the customer's behalf and have them contact the customerThank you,Daniel C***
Initial Business Response / [redacted] (1000, 12, 2016/02/12) */ I authorized repairs and the technician is scheduled to complete the repairs 2/15/at 10:00am Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The repairman came and went and in a matter of two days the couch had begun to sag againWhen the repairman was here and had the couch apart it was clear to see that the couch was made with mdf or particle board and constructed with inferior craftsmanshipThe only fair and complete resolution at this point is a full refund Final Business Response / [redacted] (4000, 18, 2016/03/10) */ Replacement piece was authorized 2/29/and the consumer has already been notified
Hello,We have carefully reviewed your case and find that your product looks to be in very good shape considering it is years old This product is certainly out of warranty and at this time we consider these wrinkles under wear and not excessive.Thank you
Ms ***,I want to first apologize on behalf of [redacted] and Natuzzi for not resolving your claim in a more timely manner I have reviewed this claim personally and it is not "normal" wear and tear, especially after having it for such a short period of itemI will be reaching out to you personally to discuss with you how we can provide you a credit that will be satisfactory to you I can also be reached directly at [redacted] , or ***@natuzzi.comThank you Leslie W***
Initial Business Response / [redacted] (1000, 8, 2015/10/27) */ Natuzzi America received a letter from [redacted] the week of October 19, 2015: At this time she did not make reference to a Revdex.com complaint about Natuzzi itself but with her concerns with the interaction with the technician who had gone out to her home and her interactions with the dealerAs a manufacturer we have been partnering with both the Technician who went to the consumers home and [redacted] for resolution and were advised that the consumer refused to allow additional repairs and was demanding a new pieceWe do not have any information other than what is provided to us from the technician, dealer, and consumerI spoke with a representative for the consumer after the letter she sent about the issue with the tech, and some information about the purchase of a [redacted] that did not seem to pertain to us was deliveredAs the manufacturer we reserve the right to bring a piece to first quality in the way that benefits allIn this instance it was a repair and once the repairs were complete and we were told the piece meets industry standard we are not obligated to replace the piece completelyAs for where our product is made our dealer base is well aware of where product is made and any information given to the consumer by the dealer is not within our scope of controlIn addition Natuzzi has in good faith paid for the technician to go out to evaluate the piece and for all repairs the technician deemed necessary to ensure the piece is to industry standard Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told by [redacted] that Natuzzi will not repair the recliner as they feel there is nothing wrong with itI have photos of the recliner showing the misalignment of the reclinerand other items Emails from MsB [redacted] of Natuzzi states there is nothing wrong even though I have forwarded photos Final Business Response / [redacted] (4000, 24, 2016/01/04) */ Natuzzi America received a letter from [redacted] the week of October 19, 2015: At this time she did not make reference to a Revdex.com complaint about Natuzzi itself but with her concerns with the interaction with the technician who had gone out to her home and her interactions with the dealerAs a manufacturer we have been partnering with both the Technician who went to the consumers home and Matter Brothers for resolution and were advised that the consumer refused to allow additional repairs and was demanding a new pieceWe do not have any information other than what is provided to us from the technician, dealer, and consumerI spoke with a representative for the consumer after the letter she sent about the issue with the tech, and some information about the purchase of a Ford Escape that did not seem to pertain to us was deliveredAs the manufacturer we reserve the right to bring a piece to first quality in the way that benefits allIn this instance it was a repair and once the repairs were complete and we were told the piece meets industry standard we are not obligated to replace the piece completelyAs for where our product is made our dealer base is well aware of where product is made and any information given to the consumer by the dealer is not within our scope of controlIn addition Natuzzi has in good faith paid for the technician to go out to evaluate the piece and for all repairs the technician deemed necessary to ensure the piece is to industry standard
Initial Business Response / [redacted] (1000, 12, 2016/05/13) */ We will reach out to the consumer to conduct a new warranty claim review as the person who previously conducted the review is no longer with the company
I am rejecting this response because:Thanks for forwarding Natuzzi's silly response They continue to demonstrate disregard for me and other consumers duped by their supposedly proud and strong brandJust review hundreds of consumer complaints like mine on the InternetThey all reference shoddy products and company responses regarding the Amalfi ProductsI certainly DO NOT accept the response from NatuzziMary A [redacted] at [redacted] @natuzzi.com has been very dismissiveShe promised to send me proof of when I purchased the sofa and love seat from [redacted] , but she has never done so I told her I do not have records of purchase, but she said she discovered themI am not really certain that these products are "six years old." I want proof, pleaseRegardless of her claims of warranty, the company should stand behind its products Or, they are worthless suppliersWarranties are simply arbitrary defenses for companies that do not careAs to claiming that the defects and wrinkles are "wear and not excessive," you will agree based on the pictures enclosed that the products, which are very expensive, are of poor quality and they are embarrassingThey hardly get use, as this is a spare roomI would like reasonable satisfaction from this once great company, pleaseThanks for all of your helpBy the way, I inadvertently jumped to your unsubscribe screenI do not wish to unsubscribe my email as I will continue to pursue this matter [redacted] *** [redacted] (w) [redacted] (h)
Initial Business Response / [redacted] (1000, 12, 2016/05/13) */ The warranty states ery clearly that leather cracking and peeling is not covered by the warrantyIn addition this piece would have had a one year warranty and it is our understanding that the warranty expired before the complaint was made to even the dealer
Hello, We are sorry for the difficulty in reaching usIf the customer has had their furniture less than months, they should contact the retailer from whom they purchased itIf it has been longer than months, they can contact our warranty group at [redacted] @valspar.comIn the meantime, I will contact our warranty group on the customer's behalf and have them contact the customerThank you,Daniel C***
Initial Business Response / [redacted] (1000, 12, 2016/02/12) */ I authorized repairs and the technician is scheduled to complete the repairs 2/15/at 10:00am Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The repairman came and went and in a matter of two days the couch had begun to sag againWhen the repairman was here and had the couch apart it was clear to see that the couch was made with mdf or particle board and constructed with inferior craftsmanshipThe only fair and complete resolution at this point is a full refund Final Business Response / [redacted] (4000, 18, 2016/03/10) */ Replacement piece was authorized 2/29/and the consumer has already been notified
Hello,We have carefully reviewed your case and find that your product looks to be in very good shape considering it is years old This product is certainly out of warranty and at this time we consider these wrinkles under wear and not excessive.Thank you
Ms ***,I want to first apologize on behalf of [redacted] and Natuzzi for not resolving your claim in a more timely manner I have reviewed this claim personally and it is not "normal" wear and tear, especially after having it for such a short period of itemI will be reaching out to you personally to discuss with you how we can provide you a credit that will be satisfactory to you I can also be reached directly at [redacted] , or ***@natuzzi.comThank you Leslie W***
Initial Business Response / [redacted] (1000, 8, 2015/10/27) */ Natuzzi America received a letter from [redacted] the week of October 19, 2015: At this time she did not make reference to a Revdex.com complaint about Natuzzi itself but with her concerns with the interaction with the technician who had gone out to her home and her interactions with the dealerAs a manufacturer we have been partnering with both the Technician who went to the consumers home and [redacted] for resolution and were advised that the consumer refused to allow additional repairs and was demanding a new pieceWe do not have any information other than what is provided to us from the technician, dealer, and consumerI spoke with a representative for the consumer after the letter she sent about the issue with the tech, and some information about the purchase of a [redacted] that did not seem to pertain to us was deliveredAs the manufacturer we reserve the right to bring a piece to first quality in the way that benefits allIn this instance it was a repair and once the repairs were complete and we were told the piece meets industry standard we are not obligated to replace the piece completelyAs for where our product is made our dealer base is well aware of where product is made and any information given to the consumer by the dealer is not within our scope of controlIn addition Natuzzi has in good faith paid for the technician to go out to evaluate the piece and for all repairs the technician deemed necessary to ensure the piece is to industry standard Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told by [redacted] that Natuzzi will not repair the recliner as they feel there is nothing wrong with itI have photos of the recliner showing the misalignment of the reclinerand other items Emails from MsB [redacted] of Natuzzi states there is nothing wrong even though I have forwarded photos Final Business Response / [redacted] (4000, 24, 2016/01/04) */ Natuzzi America received a letter from [redacted] the week of October 19, 2015: At this time she did not make reference to a Revdex.com complaint about Natuzzi itself but with her concerns with the interaction with the technician who had gone out to her home and her interactions with the dealerAs a manufacturer we have been partnering with both the Technician who went to the consumers home and Matter Brothers for resolution and were advised that the consumer refused to allow additional repairs and was demanding a new pieceWe do not have any information other than what is provided to us from the technician, dealer, and consumerI spoke with a representative for the consumer after the letter she sent about the issue with the tech, and some information about the purchase of a Ford Escape that did not seem to pertain to us was deliveredAs the manufacturer we reserve the right to bring a piece to first quality in the way that benefits allIn this instance it was a repair and once the repairs were complete and we were told the piece meets industry standard we are not obligated to replace the piece completelyAs for where our product is made our dealer base is well aware of where product is made and any information given to the consumer by the dealer is not within our scope of controlIn addition Natuzzi has in good faith paid for the technician to go out to evaluate the piece and for all repairs the technician deemed necessary to ensure the piece is to industry standard
Initial Business Response / [redacted] (1000, 12, 2016/05/13) */ We will reach out to the consumer to conduct a new warranty claim review as the person who previously conducted the review is no longer with the company