Hi R[redacted]l, I'm sorry you had purchased tickets for the wrong date but all sales are final. However the mistake was made, the exact event you are purchasing is clearly shown throughout the checkout process. Please understand, this all sales final policy is to protect both buyers...
and sellers and is standard across all ticket sellers, including both primary box offices and secondary resellers. Unfortunately, there is no easy remedy, I'm sorry!
I'm sorry our customer service agent failed to complete your order in a timely manner. When popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same time. Only the first order submitted will be processed.BigStub is a ticket resale marketplace....
When we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraud. It is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustration. Please let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄
It appears that the broker listed the inventory incorrectly and because of how our maps work, it listed as a pit ticket instead of lawn. Our team reached out to the customer and they agreed to a cancellation so we are cancelling the order and refunding them in full.
I was just looking into the details of your order from your review and was surprised to see a second order from you. No one had knowledge of your review yet. It sounds like you weren't satisfied with the alternate tickets available and the ticket seller was able to cancel the first order. I'm sorry...
if that wasn't your desire, it seems like a misunderstanding since you weren't happy with the alternate tickets. I hope you're satisfied with your latest order. I will send you a refund of the service fees on your order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10754173, and find that this resolution is satisfactory to me.
Regards,
[redacted]
\
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11491427, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. M[redacted],I'm sorry for the delayed response. I have been trying to investigate this situation to find out what went wrong and I haven't been able to get satisfactory responses from any of the other parties involved. It looks like we really screwed up all around. I'm very sorry for that and for...
your frustration with the whole ordeal. I am going to send you a company check today for a 300% refund to make up for our mistakes.Not to disregard your personal experience, but I do want you to know that we are not a deceptive company, we are not crooked, and this is not a common practice. We would not be in business with an industry-leading repeat-customer base if this were the case. Many of the online websites you referred to are full of negative reviews that are either fake, very old, and/or we haven't been given the opportunity to respond without being extorted into paying hefty fees. Anyway, I don't believe that anyone on our end was intentionally deceptive though I am very sorry you were not treated as well as every customer should be.Best Regards,[redacted], PresidentBigStub, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12229272, and find that this resolution is satisfactory to me.
Thank you,
R[redacted]
Dear L[redacted]The tickets you purchased were listed exactly as "Terrace Level 4B" – it’s hard to imagine how that could have been any clearer. The seating chart shows two 4B sections, one in the Loge Level and one in the Terrace Level - not a single "lower floor section" as you described. I don’t...
understand the source of any confusion. Since you received the exact tickets you ordered, we have no recourse against the seller in this case. I am sorry you weren’t satisfied with your purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11511024, and find that this resolution is satisfactory to me. I want to personally thank the President for his response and for taking care of this issue.
Regards,
S[redacted]
Complaint: 12229272
I am rejecting because we chose the seats that we wanted, from the seat chart that you provided, that showed a table and called them "cabaret seating". We bought those seats that were labeled "cabaret seating". The confirmation emails from you say Section "Cabaret Table"...and yet they weren't. How is this NOT a Bait and Switch scam? You offered tickets that you either 1.did not bother to confirm or 2.knew they were incorrect and sold them anyway.Order #23947529CabaretSunday, 2017-06-25 at 6:30PMParamount Theatre - Seattle, Seattle, WASectionCabaret Table E1RowEEQuantity2...they read "cabaret seating"...and yet they were not even close to the "cabaret seating" tables.
Regards,
R[redacted]
Revdex.com:
The response from the business in the Revdex.com email does not appear. The response they emailed me was to refund the ticket price and I keep the tickets. I have responded to their email, clarifying the issue and suggested that they just cover the difference instead of the total cost. So I pay what was expected to pay.In the response to this email there is no mention of the settlement they offered by email. I don't know if that is typical or not but I appreciate their offer to cover the paid price and believe it is a fair compromise to just cover the difference. If that is what I am agreeing to then I completely accept their offer. I have reviewed the response made by the business in reference to complaint ID 11688322, and find that this resolution is satisfactory to me.
Hi [redacted],We haven't heard back from you on an email we sent explaining how we'd like to make this up to you and also to get more information about what you feel was different when visiting our site from different sources. We can't figure out what you are referring to but would love to fix whatever...
it is that may cause any confusion. Thanks for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11822816, and find that this resolution is satisfactory to me.
Hi R[redacted]l, I'm sorry you had purchased tickets for the wrong date but all sales are final. However the mistake was made, the exact event you are purchasing is clearly shown throughout the checkout process. Please understand, this all sales final policy is to protect both buyers...
and sellers and is standard across all ticket sellers, including both primary box offices and secondary resellers. Unfortunately, there is no easy remedy, I'm sorry!
I'm sorry our customer service agent failed to complete your order in a timely manner. When popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same time. Only the first order submitted will be processed.BigStub is a ticket resale marketplace....
When we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraud. It is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustration. Please let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄
It appears that the broker listed the inventory incorrectly and because of how our maps work, it listed as a pit ticket instead of lawn. Our team reached out to the customer and they agreed to a cancellation so we are cancelling the order and refunding them in full.
I was just looking into the details of your order from your review and was surprised to see a second order from you. No one had knowledge of your review yet. It sounds like you weren't satisfied with the alternate tickets available and the ticket seller was able to cancel the first order. I'm sorry...
if that wasn't your desire, it seems like a misunderstanding since you weren't happy with the alternate tickets. I hope you're satisfied with your latest order. I will send you a refund of the service fees on your order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10754173, and find that this resolution is satisfactory to me.
Regards,
[redacted]
\
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11491427, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. M[redacted],I'm sorry for the delayed response. I have been trying to investigate this situation to find out what went wrong and I haven't been able to get satisfactory responses from any of the other parties involved. It looks like we really screwed up all around. I'm very sorry for that and for...
your frustration with the whole ordeal. I am going to send you a company check today for a 300% refund to make up for our mistakes.Not to disregard your personal experience, but I do want you to know that we are not a deceptive company, we are not crooked, and this is not a common practice. We would not be in business with an industry-leading repeat-customer base if this were the case. Many of the online websites you referred to are full of negative reviews that are either fake, very old, and/or we haven't been given the opportunity to respond without being extorted into paying hefty fees. Anyway, I don't believe that anyone on our end was intentionally deceptive though I am very sorry you were not treated as well as every customer should be.Best Regards,[redacted], PresidentBigStub, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12229272, and find that this resolution is satisfactory to me.
Thank you,
R[redacted]
Customer has been refunded.
Dear L[redacted]The tickets you purchased were listed exactly as "Terrace Level 4B" – it’s hard to imagine how that could have been any clearer. The seating chart shows two 4B sections, one in the Loge Level and one in the Terrace Level - not a single "lower floor section" as you described. I don’t...
understand the source of any confusion. Since you received the exact tickets you ordered, we have no recourse against the seller in this case. I am sorry you weren’t satisfied with your purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11511024, and find that this resolution is satisfactory to me. I want to personally thank the President for his response and for taking care of this issue.
Regards,
S[redacted]
Complaint: 12229272
I am rejecting because we chose the seats that we wanted, from the seat chart that you provided, that showed a table and called them "cabaret seating". We bought those seats that were labeled "cabaret seating". The confirmation emails from you say Section "Cabaret Table"...and yet they weren't. How is this NOT a Bait and Switch scam? You offered tickets that you either 1.did not bother to confirm or 2.knew they were incorrect and sold them anyway.Order #23947529CabaretSunday, 2017-06-25 at 6:30PMParamount Theatre - Seattle, Seattle, WASectionCabaret Table E1RowEEQuantity2...they read "cabaret seating"...and yet they were not even close to the "cabaret seating" tables.
Regards,
R[redacted]
Revdex.com:
The response from the business in the Revdex.com email does not appear. The response they emailed me was to refund the ticket price and I keep the tickets. I have responded to their email, clarifying the issue and suggested that they just cover the difference instead of the total cost. So I pay what was expected to pay.In the response to this email there is no mention of the settlement they offered by email. I don't know if that is typical or not but I appreciate their offer to cover the paid price and believe it is a fair compromise to just cover the difference. If that is what I am agreeing to then I completely accept their offer. I have reviewed the response made by the business in reference to complaint ID 11688322, and find that this resolution is satisfactory to me.
Regards,
Chris Douglas
Hi [redacted],We haven't heard back from you on an email we sent explaining how we'd like to make this up to you and also to get more information about what you feel was different when visiting our site from different sources. We can't figure out what you are referring to but would love to fix whatever...
it is that may cause any confusion. Thanks for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11822816, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 10773651
I am rejecting this response because:
Regards,
R[redacted]