A. Caputo Architecture & Design, LLC

January 18, 2016 RevDex.com 1262 Whitehorse-Hamilton Square Road Hamilton, NJ 08690 Attn: [redacted] Tel: ###-###-#### Ext.** Re: Mr. [redacted] , New Jersey 07446 Re: [redacted] To Whom It May Concern, This letter is in response to the RevDex.com letter issued by your office on Wednesday, January 6, 2016 for the above referenced assigned ID of [redacted] and received in my office Tuesday, January 12, 2016. I would like to respond to “Service Issues” Mr. [redacted] claims against my office as outlined in his letter to your office. Mr. [redacted] and I did work together and agreed upon the set fee of $850.00. Additionally, we agreed that all prints and mileage would be considered reimbursables. The $850 fee included a survey ($250), concept drawings to meet the client’s vision of the project ($350), and construction drawings ($250). The schematic drawings provided to Mr. [redacted] showed a picture window. Mr. [redacted] did not provide my office with any comments to the schematic drawings during the design phase. My office has a practice of submitting the final plans to the client for final review and approval before plans are finalized for prints and submission to the town for permitting. Mr. [redacted] approved the final plans and did not provide any comments. The window schedule did show an incorrect [redacted] unit [redacted] which stands for “Picture Window 40” x45”, but alongside had a rough opening of 1’-10 1/8” x 3”-0 7/8” next to the unit specified. There was no request for clarification from the contractor or homeowner during the bidding and negotiation phase of the project and the awarded contractor did not bring to my attention the discrepancy on the plan when the window was ready to be ordered. An assumption was made by the contractor and when the incorrect window was delivered, Mr. [redacted] reached out to me for clarification. I provided Mr. [redacted] with a revised sketch to resolve the window discrepancy, but Mr. [redacted] told me the window could not be returned. I asked him where he purchased the window and he told me [redacted] . I reached out to [redacted] myself and they told me “if it came out of the catalog it’s refundable, but there would be a restocking fee as long as the unit was in its original box and not damaged”. I informed Mr. [redacted] of the information, but he was adamant about me paying for the windows. In an effort to resolve this matter I will gladly reimburse Mr. [redacted] $500 for the windows provided that the window is an [redacted] window as specified on the plans, I receive the original receipt (no copies), the window is in its original box and the windows are not damaged, so that the window can be returned to the supplier. If Mr. [redacted] and the contractor decided to go with an alternate window manufacture and not the [redacted] window that was specified, then the window that was delivered is the responsibility of the homeowner and contractor since the alternate was not reviewed, selected, nor approved by my office as an alternate was or equal to the window that was specified. I will also agree to revise the plans, but Mr. [redacted] needs to describe to me in writing, the style, size, and manufacturer he would like to use. As I mentioned to him, once I receive this information I can revise the plans, but without clear direction in writing from Mr. [redacted] , I cannot proceed. Thank you in advance for your assistance. I can be reached at ###-###-#### with any questions you may have. Respectfully, [redacted] Cc: Project File

January 18, Revdex.com Whitehorse-Hamilton Square Road Hamilton, NJ Attn: *** *** Tel: ###-###-#### Ext.** Re: Mr*** *** ** *** *** ***, New Jersey Re: *** To Whom It May Concern, This letter is in response to the RevDex.com letter issued by your office on Wednesday, January 6, for the above referenced assigned ID of *** and received in my office Tuesday, January 12, I would like to respond to “Service Issues” Mr*** claims against my office as outlined in his letter to your officeMr*** and I did work together and agreed upon the set fee of $Additionally, we agreed that all prints and mileage would be considered reimbursablesThe $fee included a survey ($250), concept drawings to meet the client’s vision of the project ($350), and construction drawings ($250)The schematic drawings provided to Mr*** showed a picture windowMr*** did not provide my office with any comments to the schematic drawings during the design phaseMy office has a practice of submitting the final plans to the client for final review and approval before plans are finalized for prints and submission to the town for permittingMr*** approved the final plans and did not provide any commentsThe window schedule did show an incorrect *** unit *** which stands for “Picture Window 40” x45”, but alongside had a rough opening of 1’-1/8” x 3”-7/8” next to the unit specifiedThere was no request for clarification from the contractor or homeowner during the bidding and negotiation phase of the project and the awarded contractor did not bring to my attention the discrepancy on the plan when the window was ready to be orderedAn assumption was made by the contractor and when the incorrect window was delivered, Mr*** reached out to me for clarificationI provided Mr*** with a revised sketch to resolve the window discrepancy, but Mr*** told me the window could not be returnedI asked him where he purchased the window and he told me *** ***I reached out to *** *** myself and they told me “if it came out of the catalog it’s refundable, but there would be a restocking fee as long as the unit was in its original box and not damaged”I informed Mr*** of the information, but he was adamant about me paying for the windowsIn an effort to resolve this matter I will gladly reimburse Mr*** $for the windows provided that the window is an *** window as specified on the plans, I receive the original receipt (no copies), the window is in its original box and the windows are not damaged, so that the window can be returned to the supplierIf Mr*** and the contractor decided to go with an alternate window manufacture and not the *** window that was specified, then the window that was delivered is the responsibility of the homeowner and contractor since the alternate was not reviewed, selected, nor approved by my office as an alternate was or equal to the window that was specifiedI will also agree to revise the plans, but Mr*** needs to describe to me in writing, the style, size, and manufacturer he would like to useAs I mentioned to him, once I receive this information I can revise the plans, but without clear direction in writing from Mr***, I cannot proceedThank you in advance for your assistanceI can be reached at ###-###-#### with any questions you may haveRespectfully, *** ** *** *** *** *** *** Cc: Project File

January 18, 2016 Revdex.com 1262 Whitehorse-Hamilton Square Road Hamilton, NJ 08690 Attn: [redacted] Tel: 
font-size: 11.3333px;">###-###-#### Ext.** Re: Mr. [redacted], New Jersey 07446 Re: [redacted] To Whom It May Concern, This letter is in response to the Revdex.com letter issued by your office on Wednesday, January 6, 2016 for the above referenced assigned ID of [redacted] and received in my office Tuesday, January 12, 2016. I would like to respond to “Service Issues” Mr. [redacted] claims against my office as outlined in his letter to your office. Mr. [redacted] and I did work together and agreed upon the set fee of $850.00. Additionally, we agreed that all prints and mileage would be considered reimbursables. The $850 fee included a survey ($250), concept drawings to meet the client’s vision of the project ($350), and construction drawings ($250). The schematic drawings provided to Mr. [redacted] showed a picture window. Mr. [redacted] did not provide my office with any comments to the schematic drawings during the design phase. My office has a practice of submitting the final plans to the client for final review and approval before plans are finalized for prints and submission to the town for permitting. Mr. [redacted] approved the final plans and did not provide any comments. The window schedule did show an incorrect [redacted] unit [redacted] which stands for “Picture Window 40” x45”, but alongside had a rough opening of 1’-10 1/8” x 3”-0 7/8” next to the unit specified. There was no request for clarification from the contractor or homeowner during the bidding and negotiation phase of the project and the awarded contractor did not bring to my attention the discrepancy on the plan when the window was ready to be ordered. An assumption was made by the contractor and when the incorrect window was delivered, Mr. [redacted] reached out to me for clarification. I provided Mr. [redacted] with a revised sketch to resolve the window discrepancy, but Mr. [redacted] told me the window could not be returned. I asked him where he purchased the window and he told me [redacted]. I reached out to [redacted] myself and they told me “if it came out of the catalog it’s refundable, but there would be a restocking fee as long as the unit was in its original box and not damaged”. I informed Mr. [redacted] of the information, but he was adamant about me paying for the windows. In an effort to resolve this matter I will gladly reimburse Mr. [redacted] $500 for the windows provided that the window is an [redacted] window as specified on the plans, I receive the original receipt (no copies), the window is in its original box and the windows are not damaged, so that the window can be returned to the supplier. If Mr. [redacted] and the contractor decided to go with an alternate window manufacture and not the [redacted] window that was specified, then the window that was delivered is the responsibility of the homeowner and contractor since the alternate was not reviewed, selected, nor approved by my office as an alternate was or equal to the window that was specified. I will also agree to revise the plans, but Mr. [redacted] needs to describe to me in writing, the style, size, and manufacturer he would like to use. As I mentioned to him, once I receive this information I can revise the plans, but without clear direction in writing from Mr. [redacted], I cannot proceed. Thank you in advance for your assistance. I can be reached at ###-###-#### with any questions you may have. Respectfully, [redacted] Cc: Project File