A Cheaper Locksmith

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*There lying! Nobody just worked on my car the tech rolled my window up and down 4times without starting car you cant accidentally start my car! He told me he couldn't get lock out then he started my car let it run, got out of my car and then fire started after he let run for minutes! He's lying to cover his self!*
Regards,
*** ***

Having first hand knowledge of the situation, we are in our educated profession, not responsible for the vehicle fire that occurred while our technician was attempting to make the key for your vehicle.  When our Technician arrived, a key was broken and had to make a new one, however, the...

customer had a mechanic there before us to attempt to hot wire the vehicle causing the the wire shortage initially which is most likely the cause of the vehicle fire.  An aftermarket alarm being installed with a starter kill feature was also installed on the vehicle.  The vehicle fire occurred as the tech had to get power to the window to roll the window up in order to remove the door lock cylinder since the ignition itself was destroyed and removed.  The starter solenoid is what caught fire and a vehicle with proper wiring would not have caught fire just by a starter crank. We have detailed pictures of the incident and have found that our Technician is in no way responsible for the vehicle fire.  If there are any further questions, please feel free to call [redacted]Thank You,[redacted]

I recently purchased a key for my VW Beetle. At noon on Saturday, June 2nd, the company said they would come to my location, cut, and program my key in the next four hours. I called the company at 5pm (1 hour past the window I had been told) and they told me they were running behind and would be there in 1 hour. The locksmith showed up at 7:30pm. After the keys were cut, programmed, and the locksmith left, I went to start my car and my check engine light came on. Sunday morning I took my car to [redacted] to get the check engine codes read. There were 4 check codes that came up, all in relation to computer communication with various components from the car. The person at [redacted] asked me if someone had recently worked on my vehicle. I told him that a locksmith had made keys for my car. The gentlemen at [redacted] told me that I should contact the locksmith and have them fix it. I contacted the company explaining my problem, and I was told that they would have the locksmith call me back to look at the problem. On Monday morning at 9am I called the company again because I had not been contacted, again I was told that the locksmith would call me in 15- 20 minutes. I received a call from the locksmith after 11am saying he would come to my location and take a look at my car. He agreed to come by 3:30pm because I had a 4pm appointment. At 2:35 I had a missed call, but I returned the call with in three minutes with out getting an answer. I continued to call back finally getting a hold of the locksmith at 3:30pm. He said my car was not at the location and he went to another job. I assured him that my car did not move the entire day. At the end of the call we agreed that the locksmith would come 1st thing Tuesday morning to come look at the car. I waited Tuesday (June 5th) all morning until 11am and I decided to take my car to a repair shop to get it evaluated. The locksmith called me at 12:50pm saying he was ready to come look at my car. I responded that I had expected him 1st thing in the morning and had already taken my car to a repair shop to get fixed.