I am rejecting this response because: [redacted] ,As I explained during my first several calls, this doesn't work for meI was able to take a weekend vacation from school as my class was just starting up, but I am back in my classes and will not be able to make the long trip required to travel all the way to Northern California within this seasonIf someone had been available to let my party know parking would reopen, or if we had been given some direction as to an alternate parking lot (as it stood we had to drive half an hour down the mountain to even get cell service), we would have stayed and attempted to visit the parkHowever, this did not happen, and because I am unable to come back during this season, I feel that my ticket has been forfeited without any service or compensation provided to meI am not asking for a refund for the long trip I had to take to visit Sierra's resort, just for the day I was unable to use my ticket due to Sierra's lack of available parking
"The issue has been resolved with the guestAfter multiple attempts to resolve the issue, we were able to reach an agreementThe agreement resulted in a full refund for the customer and his family.” Please let me know if you have further questions or what other actions we should takeThanks for your timeCheers
I am rejecting this response because:Yes, I get the non-transferable and non-refundable clause on the tickets, if the reason for me not redeeming the ticket was due to something outside of your company's control, such as me breaking a bone or my car breaks downHowever, it doesn't make sense to me that your company can refuse service to me after I purchased a product and was denied entry to use the product, based on the size of your company's parking lotIf I bought an airline ticket (that are also typically non-refundable), and the airline did not schedule correctly and was unable to have an airplane available, I would expect them to give me a refund because they were unable to provide the service I paid forFrom my point of view, if your company's parking lot could only hold cars, and you sell tickets, assuming everyone is bringing their own car, your company would have pocketed people's money without giving them the services they paid forThe only incentive for your company would then be to have the smallest parking lot availableThat to me doesn't seem like a fair business practice
I am rejecting this response because: [redacted] ,As I explained during my first several calls, this doesn't work for meI was able to take a weekend vacation from school as my class was just starting up, but I am back in my classes and will not be able to make the long trip required to travel all the way to Northern California within this seasonIf someone had been available to let my party know parking would reopen, or if we had been given some direction as to an alternate parking lot (as it stood we had to drive half an hour down the mountain to even get cell service), we would have stayed and attempted to visit the parkHowever, this did not happen, and because I am unable to come back during this season, I feel that my ticket has been forfeited without any service or compensation provided to meI am not asking for a refund for the long trip I had to take to visit Sierra's resort, just for the day I was unable to use my ticket due to Sierra's lack of available parking
"The issue has been resolved with the guestAfter multiple attempts to resolve the issue, we were able to reach an agreementThe agreement resulted in a full refund for the customer and his family.” Please let me know if you have further questions or what other actions we should takeThanks for your timeCheers
I am rejecting this response because:Yes, I get the non-transferable and non-refundable clause on the tickets, if the reason for me not redeeming the ticket was due to something outside of your company's control, such as me breaking a bone or my car breaks downHowever, it doesn't make sense to me that your company can refuse service to me after I purchased a product and was denied entry to use the product, based on the size of your company's parking lotIf I bought an airline ticket (that are also typically non-refundable), and the airline did not schedule correctly and was unable to have an airplane available, I would expect them to give me a refund because they were unable to provide the service I paid forFrom my point of view, if your company's parking lot could only hold cars, and you sell tickets, assuming everyone is bringing their own car, your company would have pocketed people's money without giving them the services they paid forThe only incentive for your company would then be to have the smallest parking lot availableThat to me doesn't seem like a fair business practice