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A Chris Lira Insurance Agency

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A CHRIS LIRA INSURANCE AGENCY 4516 BOAT CLUB ROAD, SUITE 125 FORT WORTH, TX 76135 PH: [redacted] FX: [redacted]DATE: 12/08/2016To Whom It May Concern:There has been no fraud associated with this transaction. This long time customer contacted our office to start a new policy...

effective 11/16/2017 and was afforded coverage upon binding and acceptance of the electronic signature agreement for such coverage and payment. Fortunately, the next day the insured contacted our office to let us know they found a more affordable insurance policy and no longer required the policy issued by this agency. Unfortunately, the insurer issued coverage and this agency facilitated the transaction resulting in the fully earned insurance policy fees, agency fees and pro-rated premium for coverage afforded until the replacement policy was effective the next day. If there had been an incident resulting in bodily injury or property damage as well as any loss/damage to either Chevy, the issuance of the 11/16/2017 the costomer paid and agreed to, this policy would have been obligated to pay up to the $60,000 bodily injury limit, the $25,000 property damage liability limit as well as coverage for any loss to either of the 2012 vehicles. For this reason, the insurer will not provide a full refund to the customer. As shown in the documents to follow, the customer provided a writtin and signed cancellation effective 11/17/2016 not 11/16/2016. this is what the insurer required to terminate the policy and coverage they authorized the day before. We advised the customer it would be most beneficial to ride out the first thirty days to get the most out of the money paid the previous day. We require multiple payment verification avenues before we accept payments over the phone to avoid this kind of issue. Also, the insurance carrier they accepted has already generated and mailed out the pro-rated refund check to the customer directly on 11/30/2016 as we advised the customer they would. We have provided a copy to follow. The cost of this process is unfortunate but we look forward to assisting in any way moving forward.Thank you,[redacted] Agent/Owner

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Address: 4516 Boat Club Rd Ste 125, Fort Worth, Texas, United States, 76135-7021

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