Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It doesn't matter WHY I went to different shops for different repairs but all referred to each other based on their scope of abilities And absolutely, several of these things should have been found by Ed Martin I took the vehicle there BECAUSE it was older and has a lot of miles I relied on them to tell me their professional opinion of this vehicle They did, and THEY WERE WRONG Its not Ed Martins job to interpret my invoices and to try and figure out why I did what, and the reasoning behind the choice of shop that did the work I sent the invoices as proof work had to be done I'm not stupid, and made sure the work had to be done before choosing to move forward I paid Ed Martin a fee for this exact service, and an additional two thousand dollars later, the truck is now repaired They also don't seem to acknowledge repairs they said I needed, I did not Regards,*** ***
Revdex.com,*** *** did bring us this GMC Yukon and ask us to inspect the vehicle for any problemsAs you can see in our invoice dated 4/13/we did check the vehicle out and scanned all the electrical modules for any trouble codes leading us to any problemsWe did find that the vehicle had
ehaust manifold bolt broken on each side of the engine, has bad tire monitor sensors bad causing the tire light to be on, a right front axle seal leaking fluid, the transfer case yoke seal leaking fluid, 2nd row seat belt covers missing, the fog lamps were missing on the vehicle, had a history code of a possible bad mass air flow sensor, another history code of a engine knock sensor as well as a current code for a emmission evap vent solenoid badAt this time the customer did not want to have the repairs made just check out and paid us for our time in the ammount of $which was a discounted rate from our usual $95.00.Looking at the invoices that the customer sent us I could not find anything that we could have done differentlyI will explain.On 4/24/she took the vehicle to *** in Franklin In to have the differential seal replaced and the fog lamps replaced which were items that we had informed her that was badOn 4/25/she took the vehicle back to *** in Fraklin again and it has no explaination what the complaint was but they installed a battery but also had a memo on the invoice that the check engine light was on and the temperature gauges went up but now is normalNot sure what they were saying at this pointI want to make note that if the battery went bad it was days after we looked at this vehicle and one day after *** had worked on itIt is a electrical item and can go bad or short at any given timeWe have to have them towed in all the time for this problem without warning to the ownerOn 4/27/she again went back to *** in Franklin and all the invoice says is the performed a oil change, and replaced the alternatorAgain, it does not say what she was complaining about but I'm guessing it was a starting problem since they installed a battery day prior and now a alternatorSo was the battery really bad days prior or was it really just the altenator? I have no way of knowing but it kind of appears that way from the info in this invoiceAgain, in *** defense it is a electrical item that can go bad at any time without warning just like a TV, stove or any item that we all deal with on a daily basis. On 4/29/again days later she took the vehicle to *** *** for the check engine light coming on and they told her it needed a engine knock sensor same as we didShe at that time declined the repair and they charged her $for what we had already told her. On 5/08/she now took it to *** *** ***Again there is no explaination of the complaint but they replaced a Cluster ( I assume instrument cluster ) , and a battery moduleAgain, another thing dealing with the battery or starting systemI'm really starting to wonder if this was the same problem *** had tried to repair twice for her or just another electrical item go badBut there is no information on any of these work order of what the problem is so I really have no idealBut wh all the componets that have been replaced it does raise a concern that we have seen in the past that someone jump starts a vehicle and causes a spike in the electrical system and can take out modules etcAgain, I am just giving my opinion from what little info they gave but under circumstances do not ever see a alternator, battery, battery module, and cluster all within a few days.On 5/15/she took it back to *** in Franklin for the check engine light on and had the emission vent solenoid replacedAgain, one of the items we had told her was bad.On 5/16/she took the vehicle again back to *** *** now to have the check engine light repair made that they as well as we already diagnosed as the knock sensors badThey were repalced on this visit.In closing this is a year old vehicle that has over 170,miles on it and there will be things that go badWe do our very best to check these vehicles over good for the customers for we want to do the work if we find any problemsElectrical items are one thing we just can't tell when is going bad as with her issues with the starting systemWe did tell her all the stuff we found and she did get repaired but at multiple shops for some reasonWe do good work here and have very few problems and if I had felt in any way that we did not do our job I would gladly refund the moneyBut I think as you will see from the attached invoices and my explaination that I feel we did perform the service that was ask of usI do hate that the customer had trouble that soon afterwards but it reallly was almost weeks and we never know what the next weeks could bringI feel for any customer that has problems for I understand how expensive repairs are these daysIf there is anything else I can answer for you please just let me know.Thank you, Gary ***Fixed Operations Manager
in response to the complaint by [redacted]...I've reached out to [redacted] to see exactly where the disconnect began. I've spoke with her numerous times throughout this process keeping her abreast of the details. When I spoke to her today she informed me that she did not reach...
out to the Revdex.com, she had no idea what I was talking about. She then figured out that it was her mother.[redacted] filled out her credit application with the thought that she would have the same increase in pay during harvest that she always has gotten. Unfortunately with the amount of rain we had this year the tomato crop was not as good as years in the past. This in return shortened her busy time (7 days a week for about a month and a half normally) to just about 3 weeks, which made a huge decrease in annual income from what was stated. I've been diligently working with the banks to figure out options since her income was off by $5000. Today I got the OK to keep her in the car with a credit manager signing off on the decrease in annual income.She will be in Thursday Oct. 22, 2015 at 12:00 PM to re-sign a couple of documents that I will then send to the bank to finalize the deal.[redacted] is happy and very content with how the process went and the final outcome, I believe her mom had [redacted]s best interests in mind when reaching out to you (the Revdex.com) She unfortunately did not have all the facts together, I hope this clears up any issues. If there is anything else that you need please contact me anytime.Brandon [redacted]Business ManagerEd Martin Chevy Cadillac
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It doesn't matter WHY I went to different shops for different repairs but all referred to each other based on their scope of abilities And absolutely, several of these things should have been found by Ed Martin I took the vehicle there BECAUSE it was older and has a lot of miles I relied on them to tell me their professional opinion of this vehicle They did, and THEY WERE WRONG Its not Ed Martins job to interpret my invoices and to try and figure out why I did what, and the reasoning behind the choice of shop that did the work I sent the invoices as proof work had to be done I'm not stupid, and made sure the work had to be done before choosing to move forward I paid Ed Martin a fee for this exact service, and an additional two thousand dollars later, the truck is now repaired They also don't seem to acknowledge repairs they said I needed, I did not Regards,*** ***
Revdex.com,*** *** did bring us this GMC Yukon and ask us to inspect the vehicle for any problemsAs you can see in our invoice dated 4/13/we did check the vehicle out and scanned all the electrical modules for any trouble codes leading us to any problemsWe did find that the vehicle had
ehaust manifold bolt broken on each side of the engine, has bad tire monitor sensors bad causing the tire light to be on, a right front axle seal leaking fluid, the transfer case yoke seal leaking fluid, 2nd row seat belt covers missing, the fog lamps were missing on the vehicle, had a history code of a possible bad mass air flow sensor, another history code of a engine knock sensor as well as a current code for a emmission evap vent solenoid badAt this time the customer did not want to have the repairs made just check out and paid us for our time in the ammount of $which was a discounted rate from our usual $95.00.Looking at the invoices that the customer sent us I could not find anything that we could have done differentlyI will explain.On 4/24/she took the vehicle to *** in Franklin In to have the differential seal replaced and the fog lamps replaced which were items that we had informed her that was badOn 4/25/she took the vehicle back to *** in Fraklin again and it has no explaination what the complaint was but they installed a battery but also had a memo on the invoice that the check engine light was on and the temperature gauges went up but now is normalNot sure what they were saying at this pointI want to make note that if the battery went bad it was days after we looked at this vehicle and one day after *** had worked on itIt is a electrical item and can go bad or short at any given timeWe have to have them towed in all the time for this problem without warning to the ownerOn 4/27/she again went back to *** in Franklin and all the invoice says is the performed a oil change, and replaced the alternatorAgain, it does not say what she was complaining about but I'm guessing it was a starting problem since they installed a battery day prior and now a alternatorSo was the battery really bad days prior or was it really just the altenator? I have no way of knowing but it kind of appears that way from the info in this invoiceAgain, in *** defense it is a electrical item that can go bad at any time without warning just like a TV, stove or any item that we all deal with on a daily basis. On 4/29/again days later she took the vehicle to *** *** for the check engine light coming on and they told her it needed a engine knock sensor same as we didShe at that time declined the repair and they charged her $for what we had already told her. On 5/08/she now took it to *** *** ***Again there is no explaination of the complaint but they replaced a Cluster ( I assume instrument cluster ) , and a battery moduleAgain, another thing dealing with the battery or starting systemI'm really starting to wonder if this was the same problem *** had tried to repair twice for her or just another electrical item go badBut there is no information on any of these work order of what the problem is so I really have no idealBut wh all the componets that have been replaced it does raise a concern that we have seen in the past that someone jump starts a vehicle and causes a spike in the electrical system and can take out modules etcAgain, I am just giving my opinion from what little info they gave but under circumstances do not ever see a alternator, battery, battery module, and cluster all within a few days.On 5/15/she took it back to *** in Franklin for the check engine light on and had the emission vent solenoid replacedAgain, one of the items we had told her was bad.On 5/16/she took the vehicle again back to *** *** now to have the check engine light repair made that they as well as we already diagnosed as the knock sensors badThey were repalced on this visit.In closing this is a year old vehicle that has over 170,miles on it and there will be things that go badWe do our very best to check these vehicles over good for the customers for we want to do the work if we find any problemsElectrical items are one thing we just can't tell when is going bad as with her issues with the starting systemWe did tell her all the stuff we found and she did get repaired but at multiple shops for some reasonWe do good work here and have very few problems and if I had felt in any way that we did not do our job I would gladly refund the moneyBut I think as you will see from the attached invoices and my explaination that I feel we did perform the service that was ask of usI do hate that the customer had trouble that soon afterwards but it reallly was almost weeks and we never know what the next weeks could bringI feel for any customer that has problems for I understand how expensive repairs are these daysIf there is anything else I can answer for you please just let me know.Thank you, Gary ***Fixed Operations Manager
in response to the complaint by [redacted]...I've reached out to [redacted] to see exactly where the disconnect began. I've spoke with her numerous times throughout this process keeping her abreast of the details. When I spoke to her today she informed me that she did not reach...
out to the Revdex.com, she had no idea what I was talking about. She then figured out that it was her mother.[redacted] filled out her credit application with the thought that she would have the same increase in pay during harvest that she always has gotten. Unfortunately with the amount of rain we had this year the tomato crop was not as good as years in the past. This in return shortened her busy time (7 days a week for about a month and a half normally) to just about 3 weeks, which made a huge decrease in annual income from what was stated. I've been diligently working with the banks to figure out options since her income was off by $5000. Today I got the OK to keep her in the car with a credit manager signing off on the decrease in annual income.She will be in Thursday Oct. 22, 2015 at 12:00 PM to re-sign a couple of documents that I will then send to the bank to finalize the deal.[redacted] is happy and very content with how the process went and the final outcome, I believe her mom had [redacted]s best interests in mind when reaching out to you (the Revdex.com) She unfortunately did not have all the facts together, I hope this clears up any issues. If there is anything else that you need please contact me anytime.Brandon [redacted]Business ManagerEd Martin Chevy Cadillac