A-Cleaners

Ref ID# 10957197Our friends at Castle Furniture forwarded a letter to us from [redacted] We do business with Castle Furniture, but they are a separate company with different ownership.The customer ordered a bespoke sectional which takes several weeks to fabricate, ship, and deliver In this case, it was ordered 6/24/14, and the customer was called 8/22/and notified of its arrival here in Tempe It was paid for on 8/24/14, and delivered on 8/30/ Our math is roughly weeks On 1/21/Mod Home gave the customer a total refund of $for the full price of the “defective” ottoman 9/28/we traded the customer the original ottoman for a brand new one The result is that the customer has an ottoman free from any charge whatsoever and has never been without the use of an ottoman for the sectional Any request for further compensation for pain and suffering seems a bit excessive A final note: we still have the original ottoman here at Mod Home Other than some slight use, we can’t seem to detect any defect or damage in it If someone from the Revdex.com wants to take a look at it, you are free to do so.Thanks for the opportunity to set things clear[redacted]