A Cleaning Maid in Heaven

Review: Booked a cleaning using a [redacted] voucher for which the service advertised two cleaners for 3 hours or 3 cleaners for 2 hours for $75. Even at a discount, this service was not worth it. Prior to the arrival of the maids, we provided detailed instructions to the owner on where the key would be located, where to park, etc. Despite this, she failed to forward the email and simply told her employees that we left a key. My wife had to excuse herself from surgery to direct the maids on where to find the key. The cleaning that followed was abysmal. We have a small 1000 sq. ft apartment. Despite this, the floor was not properly cleaned, blinds weren't dusted, leaves were left in front of the fireplace mantle and numerous other deficiencies were present. My wife and I can perform a deeper cleaning in an hour or two and we are not professionals. When we contacted the owner,[redacted], to inquire about both of these issues, she completely ignored the concern about the level of cleaning and stated she did not receive our email. When we forwarded her a copy of the email and again asked about the level of cleaning, she did not respond. Its obvious this company does not mind ripping people off.Desired Settlement: Refund the money spent on the voucher.

Business

Response:

This customer bought a [redacted] voucher for 2 cleaners for an hour and a half or 1 cleaner for 3 hours.

I tried to clarify with him, but he thinks it was 2 cleaners for 3 hours which is why he is not happy. I have corresponded several times with the client to explain but he was terribly rude, threatening and aggressive.

On top of this the voucher was not even Purchased through us. I told him if he wanted to request a refund he would need to contact [redacted] directly.

A Cleaning Maid In Heaven