From my perspective (and that of the redi-mix company) Mr [redacted] seems to have some unrealistic expectations as to how exterior concrete handles a Wisconsin winter What Mr [redacted] has is fairly minor chert pops in his drivewayI looked at his driveway last year when he called with his first complaint and explained to him what he was seeingHe was pretty aggressive and upset and made it clear that he wanted the driveway replacedI explained to him the what he had was fairly for concrete in a climate where it freezes like ours I knew (and explained to him) that there is a certain percentage of chert that is considered acceptable in a standard bag mix of concrete and from my experience his driveway appears to be well within that amountI told him that it would not do any good whatsoever for me to even contact the redi-mix company where we bought the concrete because what he has is well within the industry standard Mr [redacted] was not happy with that and said "Something needs to be done!" I told him we could try and patch these little spots for him but there was no guarantee these would stay and they surly would not match in color He was agreeable to this and later on in we patched all of his chert pops (With him standing directly over the top of my guy while he filled them) I received the following e-mail from Mr [redacted] in March of this year From Subject: Bad Concrete ***, I am very upset with the concrete driveway and sidewalk that you installed in June of 2013, then you sent your son out to patch all of the chirp or popping areas of this concrete in Augof It is now March of and I have he old chirps returning and many more, this is the poorest looking year and month old concrete that I have ever seenI would like to know what you are going to do about this before I turn it over to the Revdex.com and or lawyer We are trying to sell our house, but this driveway looks so bad that I am sure that it will cause issues with any type of future sale Please let me know ASAP what will be done to rectify this situation, [redacted] ###-###-#### or e-mail [redacted] I responded the next day with the following: From: " [redacted] ***" < [redacted] > To: [redacted] Sent: Friday, March 27, 8:57:AM Subject: RE: Bad Concrete ***, Would just like to let you know that I have received your email and the process of what we will be doing Before I make a judgment on how to respond to your concerns here, I have one of the owners of the redi-mix company that supplied the concrete for your driveway going out to take a look at it Once I hear back from him I will get in touch with you [redacted] And then after the owner of the redi-mix plant came out I sent him the following e-mail From: [redacted] [mailto: [redacted] ] Sent: Tuesday, April 14, 1:PM To: ' [redacted] ' Subject: RE: Bad Concrete ***, The title of your e-mail is "Bad Concrete"This is actually not very accurate, your concrete is very normal I understand that most of the general public is not very well educated on what would be a realistic or a unrealistic expectation of the care, maintenance, and wear and tear of concreteWhen most people think of concrete they think "Tough as nails" Although that statement may be true when we are talking about trying to remove concrete, it is not very accurate when we are talking about the amount of abuse the top 1/2" can withstand We try and make it a point to educate our customers as to proper care and maintenance of their concrete and what to possibly expect in the first few years, but seems in your case somehow this message was not understood or presented clear enough The issue that you are concerned about with your driveway/sidewalk is considered and acceptable aging in exterior concrete in WisconsinLast year when I came and looked at your driveway I explained that what you have is called Churt pops (and some delaminating from salt) I am sorry that your expectations are not metYou asked for a standard residential driveway We gave you an estimate for a standard residential driveway You accepted that proposal and that is what we installed, and what you have There is no such thing as a driveway that is guaranteed "churt free" and we of course do not stand behind any driveway that has delamination problems due to salt When I came to look at your driveway last year, I saw that your churt pops were very minimal I did not even contact the redi-mix company at that time, because I knew exactly what they would say When you sent the e-mail again this year saying that you had "Many more" churt pops, I did contact the redi-mix company to please take a look at this Although I personally have not come and looked again this year, one of the owners of the redi-mix company did come and look at your driveway and I heard back from him last weekAfter seeing your driveway, he said "That's all pretty minimal, I just don't know what people expect" His statement lines up with what I saw last year The attached file is the industry standards from the Wisconsin Builders association, You may find this helpful so you are not just taking my word for all of this Neither I or the Redi-mix company feel that there is any significant problem with your driveway You have exactly what you were billed for, a standard residential driveway I will say again here (in writing), it is important that you take care of your concrete, Seal it (With a proper sealer) every 3-years and in the winter keep it clean and free of snow, ice, and saltIt will last for 20-years if properly maintained I understand you will not be happy with this e-mail and I am really sorry that your expectations were not metI can only imagine how "icky" this might get before it's done If you would like the file that I attached to the e-mail that I sent to [redacted] please let me know
I am still very dissatisfied where this is going since no one from A1-Concrete has been out to take a look at the worsening condition of a less then year old driveway they have not seen this pictures that I took yesterdayOf ther sections in the driveway alone half of them are damaged, some of the sections have holes, popping or churting that are 2" to 3" diaover 1/2" deepI have attached some pictures to show thisI would have to remove these sections in order to correct this continuing deterioration Thank you [redacted]
From my perspective (and that of the redi-mix company) Mr [redacted] seems to have some unrealistic expectations as to how exterior concrete handles a Wisconsin winter What Mr [redacted] has is fairly minor chert pops in his drivewayI looked at his driveway last year when he called with his first complaint and explained to him what he was seeingHe was pretty aggressive and upset and made it clear that he wanted the driveway replacedI explained to him the what he had was fairly for concrete in a climate where it freezes like ours I knew (and explained to him) that there is a certain percentage of chert that is considered acceptable in a standard bag mix of concrete and from my experience his driveway appears to be well within that amountI told him that it would not do any good whatsoever for me to even contact the redi-mix company where we bought the concrete because what he has is well within the industry standard Mr [redacted] was not happy with that and said "Something needs to be done!" I told him we could try and patch these little spots for him but there was no guarantee these would stay and they surly would not match in color He was agreeable to this and later on in we patched all of his chert pops (With him standing directly over the top of my guy while he filled them) I received the following e-mail from Mr [redacted] in March of this year From Subject: Bad Concrete ***, I am very upset with the concrete driveway and sidewalk that you installed in June of 2013, then you sent your son out to patch all of the chirp or popping areas of this concrete in Augof It is now March of and I have he old chirps returning and many more, this is the poorest looking year and month old concrete that I have ever seenI would like to know what you are going to do about this before I turn it over to the Revdex.com and or lawyer We are trying to sell our house, but this driveway looks so bad that I am sure that it will cause issues with any type of future sale Please let me know ASAP what will be done to rectify this situation, [redacted] ###-###-#### or e-mail [redacted] I responded the next day with the following: From: " [redacted] ***" < [redacted] > To: [redacted] Sent: Friday, March 27, 8:57:AM Subject: RE: Bad Concrete ***, Would just like to let you know that I have received your email and the process of what we will be doing Before I make a judgment on how to respond to your concerns here, I have one of the owners of the redi-mix company that supplied the concrete for your driveway going out to take a look at it Once I hear back from him I will get in touch with you [redacted] And then after the owner of the redi-mix plant came out I sent him the following e-mail From: [redacted] [mailto: [redacted] ] Sent: Tuesday, April 14, 1:PM To: ' [redacted] ' Subject: RE: Bad Concrete ***, The title of your e-mail is "Bad Concrete"This is actually not very accurate, your concrete is very normal I understand that most of the general public is not very well educated on what would be a realistic or a unrealistic expectation of the care, maintenance, and wear and tear of concreteWhen most people think of concrete they think "Tough as nails" Although that statement may be true when we are talking about trying to remove concrete, it is not very accurate when we are talking about the amount of abuse the top 1/2" can withstand We try and make it a point to educate our customers as to proper care and maintenance of their concrete and what to possibly expect in the first few years, but seems in your case somehow this message was not understood or presented clear enough The issue that you are concerned about with your driveway/sidewalk is considered and acceptable aging in exterior concrete in WisconsinLast year when I came and looked at your driveway I explained that what you have is called Churt pops (and some delaminating from salt) I am sorry that your expectations are not metYou asked for a standard residential driveway We gave you an estimate for a standard residential driveway You accepted that proposal and that is what we installed, and what you have There is no such thing as a driveway that is guaranteed "churt free" and we of course do not stand behind any driveway that has delamination problems due to salt When I came to look at your driveway last year, I saw that your churt pops were very minimal I did not even contact the redi-mix company at that time, because I knew exactly what they would say When you sent the e-mail again this year saying that you had "Many more" churt pops, I did contact the redi-mix company to please take a look at this Although I personally have not come and looked again this year, one of the owners of the redi-mix company did come and look at your driveway and I heard back from him last weekAfter seeing your driveway, he said "That's all pretty minimal, I just don't know what people expect" His statement lines up with what I saw last year The attached file is the industry standards from the Wisconsin Builders association, You may find this helpful so you are not just taking my word for all of this Neither I or the Redi-mix company feel that there is any significant problem with your driveway You have exactly what you were billed for, a standard residential driveway I will say again here (in writing), it is important that you take care of your concrete, Seal it (With a proper sealer) every 3-years and in the winter keep it clean and free of snow, ice, and saltIt will last for 20-years if properly maintained I understand you will not be happy with this e-mail and I am really sorry that your expectations were not metI can only imagine how "icky" this might get before it's done If you would like the file that I attached to the e-mail that I sent to [redacted] please let me know
I am still very dissatisfied where this is going since no one from A1-Concrete has been out to take a look at the worsening condition of a less then year old driveway they have not seen this pictures that I took yesterdayOf ther sections in the driveway alone half of them are damaged, some of the sections have holes, popping or churting that are 2" to 3" diaover 1/2" deepI have attached some pictures to show thisI would have to remove these sections in order to correct this continuing deterioration Thank you [redacted]