A Cooper Paving

Initial Business Response / [redacted] (1000, 8, 2016/11/10) */ Customer purchased a vehicle for [redacted] total tax and doc included in this priceThe customer was made aware that the vehicle was being sold as-isThe customer also signed an federal buyers guideThe customer had the opportunity to test drive and have the vehicle inspected by a mechanic if he wished to do soThe customer then returned to our location in an estimated two weeksHe had complaints of the front suspension needed work and an axle shaftHe stated he had the rear brakes replacedHe asked what we could do for himI stated I have two optionsWe could have our repair center look at the car and fix it at our cost and assist with [redacted] for good faithOr we could take the vehicle on trade for the amount of [redacted] roughly the total cost minus tax and doc feeHe looked at one of the vehicles on our lot then mentioned he would talk to his contact at the financial institution he financed the first vehicle withHe then several days later brought the vehicle back to our location and left it there with the keys in it At no time did we promise or imply to repair with any repairs verbally or written Nor did I ever state that we buy cars at auction and just throw them on the lot Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is being severely underplayedAs stated in my original documentThis situation has been escalated to the proper authority for the loan account and is purportedly being worked on via the loan representative and the vehicle authority to resolve this situationHowever, this response is a mirrored image of the lies they will boldly tell anyone either face to face or via formal meansI look forward to seeing a positive remedy for this situation and will report back if and when the situation is remediedGood faith is not selling a vehicle to someone that could had life threatening hardware and then asking them to pay extra to fix something that should have been fixed to begin withFurther lies, still no remedy yetAgain, I will report back when this issue has been resolved

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Contact Name and Title: Justin [redacted] Co-Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com The customer purchased an used vehicle and completed all necessary documentsMost importantly the customer signed a Federal Buyers Guide which stated that the vehicle was purchased AS-ISWe urge customers to inspect the vehicle, test drive the vehicle, and we offer them to take the vehicle to their mechanicThe customer called back to the dealership roughly - hours later wanting to return the vehicle due to defectsThe three defects mentioned were: a hole in the front grill, chipped paint on the hood, and exhaust muffler with wire holding in placeThe salesman was unsure of the procedureThree days later I informed them that a return was not an optionCustomer stopped payment on the checkCustomer then wrote a second check to make good on the stopped payment OFFER: No offer is madeWe offered to repair the vehicle at the dealers cost which is a discounted rate Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give me an option to take this truck to a mechanicWe tried to return the truck to the dealership and get back the van we traded inWe were told that the van was gone and they wouldn't return the money which we should have gotten from the sale of the vanWe were then told that we could repair the truck for freethen they stated they would cover nothing but a discounted price on the service which did not include the hole in the grill or the rust

Initial Business Response /* (1000, 8, 2016/11/10) */
Customer purchased a vehicle for [redacted] total tax and doc included in this price. The customer was made aware that the vehicle was being sold as-is. The customer also signed an as-is federal buyers guide. The customer had the opportunity to...

test drive and have the vehicle inspected by a mechanic if he wished to do so. The customer then returned to our location in an estimated two weeks. He had complaints of the front suspension needed work and an axle shaft. He stated he had the rear brakes replaced. He asked what we could do for him. I stated I have two options. We could have our repair center look at the car and fix it at our cost and assist with [redacted] for good faith. Or we could take the vehicle on trade for the amount of [redacted] roughly the total cost minus tax and doc fee. He looked at one of the vehicles on our lot then mentioned he would talk to his contact at the financial institution he financed the first vehicle with. He then several days later brought the vehicle back to our location and left it there with the keys in it.
At no time did we promise or imply to repair with any repairs verbally or written.
Nor did I ever state that we buy cars at auction and just throw them on the lot.
Initial Consumer Rebuttal /* (3000, 10, 2016/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is being severely underplayed. As stated in my original document. This situation has been escalated to the proper authority for the loan account and is purportedly being worked on via the loan representative and the vehicle authority to resolve this situation. However, this response is a mirrored image of the lies they will boldly tell anyone either face to face or via formal means. I look forward to seeing a positive remedy for this situation and will report back if and when the situation is remedied. Good faith is not selling a vehicle to someone that could had life threatening hardware and then asking them to pay extra to fix something that should have been fixed to begin with. Further lies, still no remedy yet. Again, I will report back when this issue has been resolved.

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: Justin [redacted] Co-Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
The customer purchased an used vehicle and completed all necessary documents. Most importantly the customer signed a...

Federal Buyers Guide which stated that the vehicle was purchased AS-IS. We urge customers to inspect the vehicle, test drive the vehicle, and we offer them to take the vehicle to their mechanic. The customer called back to the dealership roughly 5 - 6 hours later wanting to return the vehicle due to defects. The three defects mentioned were: a hole in the front grill, chipped paint on the hood, and exhaust muffler with wire holding in place. The salesman was unsure of the procedure. Three days later I informed them that a return was not an option. Customer stopped payment on the check. Customer then wrote a second check to make good on the stopped payment.
OFFER:
No offer is made. We offered to repair the vehicle at the dealers cost which is a discounted rate.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not give me an option to take this truck to a mechanic. We tried to return the truck to the dealership and get back the van we traded in. We were told that the van was gone and they wouldn't return the money which we should have gotten from the sale of the van. We were then told that we could repair the truck for free. then they stated they would cover nothing but a discounted price on the service which did not include the hole in the grill or the rust.