A. Cumming & Sons Carpet

[redacted] WE HAVE SPOKE WITH CUSTOMER ABOUT THE OIL CONSUMTION AND RESTARTED THE TESTWE ARE WAITING FOR CUSTOMER TO COME BACK IN TO GET THE RESULTSTHANKS [redacted] ***

Ralph Hayes Toyota tries to address every customer concern that is satisfactory to our customersSometimes there are circumstances beyond our controlThis is one of those casesThe customers Toyota Camry is out of the manufacture warranty of years or 60,miles which every comes first

I spoke to the customer this morning. I offered to take a look at the tires and see if we could offer some type of resolution to her concern. Customer stated she would call me back at a later time when she was going to be in the area to have us look at her vehicle.

Mr. [redacted] purchased this truck in August 2016 from our dealership. At that time, there were no open recalls. On May 26, 2017 Mr. [redacted] had the truck towed to our dealership because the control arm broke from the frame. There was still no open recalls for the frame.  We contacted...

Toyota and they advised they would be issuing a customer support service (Recall), however it would be several weeks before the dealer would be able to order the parts under that recall. Toyota advised they would pay for the customer’s rental until the truck was completed. In August, 2017 the dealership was able to order the frame for this truck. On October 9, 2017 the frame arrived. Our technician has been working on installing the frame. There is a power steering line that has been ordered and should arrive Thursday, October 25, 2017. Upon installation of this part, the truck should be ready for this customer to pick up. Unfortunately, our hands were somewhat tied because we have to rely on Toyota for the issued recall and also the parts, which do not always happen as quickly as we or our customer would like. Please let me know if you need anything further.Thank you,Debbie C[redacted]Ralph Hayes Toyota[redacted].com

Have attempted to contact customer at [redacted] The voice mail box is full and cannot accept messages.

My name is [redacted] and I am the service manager at Ralph Hayes Toyota. [redacted] sent me this so that I may address it. I have attempt to contact the customer on 3 different occasions but unfortunately have not been able to reach them. I was able to leave a voice mail yesterday for a return call but have not received one. Today I keep getting a busy signal. I would like to have the customer come in so that we can recheck the tread depths on the tires and see if there is any way we may be able to assist the customer with there concerns. If I am able to make contact with the customer I will update you Thank you,[redacted] Service ManagerRalph Hayes Toyota

[redacted] WE HAVE SPOKE WITH CUSTOMER ABOUT THE OIL CONSUMTION AND RESTARTED THE TEST. WE ARE WAITING FOR CUSTOMER TO COME BACK IN TO GET THE RESULTS. THANKS [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

1. I have 2007 Toyota Sienna. I always go to Toyota dealership. Since june2014, I have gone to Ralph Hayes Toyota for routine maintenance. As advised by Toyota dealer( Ralph Hayes), I got new tires on 04-04-15. I got new [redacted] tires with 90000 miles warranty as advised by Toyota representative. I...

went for routine maintenance every 5000 miles to the same dealership.  I followed the instructions.  I got each and every service recommended by them. On my schedule service appt, I was informed that my tire tread is at 3. I need new tires.  Also, the tires have uneven tread.  So, I cannot get any warranty on it. My complaint is " when I am following instructions and doing all recommended services, how can my tires wear off in 17 months."  Also, I took my car today at " [redacted]."  They say " the tire tread is at 4 -5. Also, wear pattern is even. They should be covered under warranty." 2. Again, routine maintainence every 5000 miles with Ralph Hayes Toyota and I followed all the instructions.  In June 2015, I was told that there is a leak in the steering rack. I can wait to get it fixed.  It will take a whole day. I can address it with my next  service too.  With my subsequent services appointments, no body said " there is a steering rack leak."  I asked about it on my next service appointment.  the answer was " no leak."  I thought they there might be a mistake.  I have a lot of services after that, no comment about the leak.  On my service appointment dated 09-22-16, I was informed that the steering has a leak.  My complaint is about negligence in the services.  I took my car to " [redacted]" on 09-2616, they confirmed that there is a leak.