A Cut Above Motors

I WENT IN ON AUGUST [redacted] 2013 TO REQUEST A REFUND FOR GAP INSURANCE. AT THIS MOMENT THE REPRESENTATIVE INDICATED I WOULD RECEIVE THE REFUND WITHIN 2 WEEKS SINCE IT WOULD BE DIRECTLY MADE FROM THE DEALERSHIP, SINCE I REFINANCED PRIOR TO THE 30 DAYS. AFTER 3 WEEKS I CALLED AND SPOKE TO THE REPRESENTATIVE IN THE FINANCE DEPARTMENT AND HE INDICATED I SHOULD RECEIVE IT WITHIN THE NEXT WEEK. IT HAS NOW BEEN 6 WEEKS AND I HAVE NOT RECEIVED THE REFUND IN THE AMOUNT OF $800, THE FINANCE DEPARTMENT HAS NOT BEEN ABLE TO GIVE ME THE STATUS OF THE REFUND. I WOULD JUST LIKE TO KNOW WHAT THE STATUS IS AND WHERE THE CHECK WILL BE MAILED.