A Cut Above

I'm not understanding the issue of bad service or not returning his calls I received a call on June 6th at that I missed, I twice returned a call at and on June 6th with no answer to the same number that was in my caller ID, as I was out of town on personal business, I could not look up his invoice to see if I could call any other numbers The June 6th call is the only one I received from the customerWhen I returned from my trip on June 12th I located my invoice and called his personal number and spoke with the customer, he gave me his contractors number which I called on June 13thI meet with the contractor on June 15th and we checked the level of the house againI showed him how the house was leveled and we discussed the issue with the floor in the living room and way to repair it I did not charge for going back out there and confirming the level of the house or talking to his contractor When I left that morning I had the understanding that everything was good and he would explain to the customer the issue with the floors and how it was not due to the level of the house I have not heard from them again until June 26th when I received this Revdex.com report stating he wants his money back I don't feel I have a reason to return his money as I properly leveled his rent house and checked his primary house that I could have said was unlevel so I got get more money from him, but being honest I told him it was level But if he feels somehow that I wronged him I would be willing to work out the cash if he calls me [redacted] ***

June 16,2017Response to customer complaint Revdex.comI have read the content of the customers complaint several times and now respond after deliberation with my director and other staff members who had contact with the customer and her childrenIm sad to say that the customer is misrepresenting the facts
on almost all the issues statedHer first complaint is that her children did not make academic advancement during their summer care with us in As with almost all centers that I know, they do not offer a formal academic curriculum during the summer months, since children are on academic vacation during the summerThis was explained to the customer before she enrolled in and this was acceptable to her thenThis summer we once again explained to her that we do not offer a formal summer curriculumShe then again decided to re-enroll her children knowing thatShe offered and brought a notebook for our staff to use with them during the summerOur staff agreed and began using this with her children, however she quickly removed themThe notebook was only able to be used about times before she removed the childrenOur director also started a reading group for themShe claims that our director lied to her multiple timesMy director admitted to lying once to her when she called the directors cell phone on a holidayMy director told her she was out of town when she was actually very sick at homeThe customer called me the same day and I talked with her, addressing all her issuesMy director told me that she apologized for lying when she spoke with the customer face to faceThis is the only lie that Im aware ofThe customer claims that we forced her children to take 1-hour naps every dayThis is not trueWe do have a quiet time for about hours after lunch but all children do not have to sleep, but do have to maintain a quiet timeThey are offered books, games, etcto use if they choose not to sleepThe customers children were always some of the first to fall asleep and the last to wake upThe rate increase she was given was because we had to raise our rates for all customersI explained this to her in the beginning and even sent her a copy of the email I had sent out to all customers.7.The customer has been allowed to pay a daily rate only during the school year when she just needed care for holidaysShe paid full time rate for the summer of (with a discount) and agreed to pay the full time rate this summerShe stated to my director and me that even with the small increase, we were much cheaper than other centersMy invoices are entered on the Friday prior to the next week of careI did email her about a balance due before I knew she was withdrawing the childrenWhen I heard she was unsatisfied and withdrawing the children, I immediately emailed her and told her she owed us nothingShe still claims we didn’t communicate with her,We have maintained all texts and emails sent to her as evidence that all the above is true.Im very sorry that she was displeased with our servicesShe has moved on with a zero balance at Kingdom KidsI hope she can find a place where she can be satisfied.Len M***…owner…Kingdom Kids

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am very disappointed with this being a Christian based center the information I just readSince daycares are new to me when I moved to Northern Kentucky, I was unaware that there was no academic curriculum, I would have never enrolled my children here had I known they would be required to nap for 1-hours or that there was no curriculumWhen I enrolled the girls, I spoke with another teacher here over the phone and was told they would have a classroom and be on track when school startsI am not sure what is required or what happens at other centers, I just know what I was looking for, for my daughters and that was a learning environment where the girls were happyI also have all emails and texts between myself and this daycare centerThis is not a personal issue, it is business and what makes me happy as a consumer and more importantly what makes my daughters happyJackie (director) never admitted to lying nor did she apologize for itI did indeed ask since there was not a curriculum if I could bring the workbooks the teachers sent home for the girls to doAfter the second day I stopped sending it because my daughter advised the director could not help and told her the answersI did go ahead and allow the girls to continue until I was able to find something elseHowever, the last day my daughter cried and begged me not to take her there, I called and spoke to the director about her concerns which were having to sleep all the timeWhen we arrived there and I witnessed the director questioning which one told me this, I knew at that moment they could not attend their anymoreI went to work and made arrangements to leave early and although I had not found care, I emailed Len asking about the daily rate and he provided itI paid the difference of my credit and I went and picked up my daughters early and drove to *** to pick up my auntI would have much rather had my daughters in a daycare and for the last three weeks have searched for a good one, that loves my daughters and will not be dishonest with meThis email hurts my heart because he knows the truth and has no idea what is going on at that center and only goes by what his director says, who is obviously dishonest to himI never want to have bad relationships, however as a consumer I want to be treated fairly and in a daycare, I want my daughters to be happyI teach my daughters and we attend church that teaches us not to lie and when Jackie did this, it ruined our relationshipI have always contacted the Director on her cell and she provided me this number it was also on a Sunday when I contacted herI just wanted to ask some questions before the girls were re-enrolled, that is why I called LenIts a shame how people try to cover up their lies to protect their business, especially when children were involvedI have no problem paying any amount, however I do not feel like it is fair to pay for children to sleep and watch TV, is all I am sayingI am so sorry this did not work out, but my heart is hurt by the outcome
Regards,
*** ***

I'm not understanding the issue of bad service or not returning his calls.  I received a call on June 6th at 1100 that I missed,  I twice returned a call at 1725 and 1727 on June 6th with no answer to the same number that was in my caller ID, as I was out of town on personal business,...

 I could not look up his invoice to see if I could call any other numbers.   The June 6th call is the only one I received from the customer. When I returned from my trip on June 12th I located my invoice and called his personal number and spoke with the customer, he gave me his contractors number which I called on June 13th. I meet with the contractor on June 15th and we checked the level of the house again. I showed him how the house was leveled and we discussed the issue with the floor in the living room and way to repair it.  I did not charge for going back out there and confirming the level of the house or talking to his contractor.  When I left that morning I had the understanding that everything was good and he would explain to the customer the issue with the floors and how it was not due to the level of the house.  I have not heard from them again until June 26th when I received this Revdex.com report stating he wants his money back.   I don't feel I have a reason to return his money as I properly leveled his rent house and checked his primary house that I could have said was unlevel so I got get more money from him, but being honest I told him it was level.   But if he feels somehow that I wronged him I would be willing to work out the cash if he calls me.    [redacted]

Contractor was suppose to install new roof. Contractor was paid in full to remove old shingles, replace roof boot, completely replace old shingles with new shingles. Left old shingles behind chimney, left patches of bare wood, no flashing was used at all, left patches of sheets of tar paper with no shingles on them, did not replace boot. Cost my insurance company $25K for all the repairs. Stated to me he had insurance, but he wasn't going to give me his insurance information. Desired SettlementMy $1,000 insurance deductible.