A & D Auto Repair Service LLC

Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ Contact Name and Title: Dillon [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com [redacted] @goprecisionlandscape Thanks for submitting your concern to Precision LandscapeWe value our customers and want to make sure that your experience with us is positive Our company values the quality of our product installation and would never under any circumstances appropriate used materials on a jobsiteWe will double check all materials and provide receipts if need be to restore your faith We understand your concern over the timeline of the projectWe will do everything we can to coordinate a project completion date that works with your schedule Payments can be difficult to make at timesFortunately, our payments are interest free with no credit reportingYour investment in this property will be well rewarded with an excellent final product We look forward to working with you as we continue this project per your request Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been dealing with excuses of why it's taken since May to even get as much done as it hasTheir website is shut down and personal number disconnectedSo my fear is that I picked a fly by night contractorHe asked if I wanted the stones sent to my house and I said yesSo far, not one more has been deliveredOnly way I can see good faith restored is by actionIt's been going on monthsHe says he has the rest of the stonesWhy are they not in my possession? I've obviously paid for themI need a good time frame with a date , on when this job is going to be completed Final Business Response / [redacted] (4000, 12, 2015/08/28) */ Contact Name and Title: Dillon [redacted] Owner ***, We apologize for the misunderstanding regarding the stonesThe pallets we showed you are in the same storage spot pending completion of this project Pending an in person meeting we can complete the project by September 8, Please contact Precision Landscape at you earliest convenience to set up an appointment that works with your schedule OFFER: Final Consumer Response / [redacted] (4200, 14, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) So here it is Sept and he has not bothered to reach meI'm doing all the correspondingI've calledI've sent emailsI have even gone to his houseIf he was so interested in making this right, he would find avenues to reach and contact meWe already discussed that it was ok to drop off the rest of the brickWhat's the hold up? Why does the customer always have to initiate? I feel like this is the last attempt Papers are ready to file with the courtAll I need to do is pay court cost to get a date setDo the right thing You've ran out of excuses

Initial Business Response /* (1000, 6, 2015/09/08) */
Contact Name and Title: Dillon *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
***,
Thanks for your time and patience regarding this projectWe sent you a letter clearly stating some options for
the wall or refund optionsI am not certain where that letter ended up and it is frustrating that it has caused this delayI apologize for the inconvenience
OFFER:
We want to work with you regarding this projectWe look forward to hearing from you
Initial Consumer Rebuttal /* (3000, 9, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We find the response unacceptable for the following reasons:
Your communication of July stated you were sending us a letterWe have not received a letterYou have acknowledged that you know we didn't receive the letter but haven't sent another copy
The day after we filed a complaint you left a phone message asking us to callI tried the two phone numbers I had for you and both were disconnected
There is no information on when or how you plan to complete the wall or if you are giving us a refund
The following is mostly a summary of the letter we sent to Dillon that he didn't pick up
We have lost confidence in your design of a retaining wall for two reasonsFirst it fell over a week after completionSecond when I did research on building retaining walls there was absolute universal agreement on the sources I checked that a retaining wall more than inches required a specific design for the specific soil and contourSome sources specified a civil engineer should provide this design
The things we want are for the most part a repeat of what is in the complaint:
We want your insurance information per your web site and contract form, it states you are fully insuredWe have asked for this information twice before and you said you would provide the informationWe haven't received itAlso the name and contact information for who we should work with at the insurance companyIf you have filed a claim for the fallen wall we want the claim number or id
We want either a full refund or for you to complete the retaining wall as specified below
If you choose to complete the retaining wall we want a signed set of plans from an Indiana licensed civil engineer and his insurance informationAlso if drainage is required to tap into the drain pipe as originally agreed uponAlso before working have the location of the underground electrical cable marked rather than depend upon my description as to its location as you previously didWhen the retaining wall is completed to clean up the work site including the broken bricks pushed over the edgeThis work is to be completed within days
Lastly, send a certified copy of the letter of resolution to me at the address you have on file and a copy to our mortgage lender
Final Consumer Response /* (4200, 37, 2015/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Precision Landscape's response is unacceptable
The refund offer is unacceptable because it is so low and the offer to complete work is unacceptable because it doesn't include building to a civil engineer's design
We want the wall replacement completedWe currently are seeking others to do the work because Precision Landscape hasn't give us any indication they are going to do the work
Things may seem repetitive to you (Precision Landscape) because you have not addressed the issues
The first issue and most important is we have lost confidence in your ability to design a retaining wallThe two things contributing to this is the wall fell down and when doing research we learned special attention needs to be given by civil engineers to all walls over inchesThus we want a licensed Indiana civil engineer's signature on the design
The second issue which is important is costIt appears that by the time we buy a signed drawing and hire someone to complete the work it will cost us more than $12,plus the $5,we have already paid youThis will total more than $17,We budgeted $11,for rebuilding the wall and any cost over $11,will be a hardship on us
The third issue which should be important to you is you committed to building the wallYou contracted to rebuild the wall for $11,and received a down payment of $
Based on our original complaint, other communications, and what we have learned there are three basic choices
1) Precision Landscape complete the job per a signed licensed Indiana civil engineer's drawingsThis commitment must reach us before we purchase our own drawings or hire another contractor
2) Precision Landscape give a complete refund of $5,This must reach us before we purchase drawings or hire another contractor
3) Precision Landscape wait until we purchase drawings and hire a contractors and then pay us the cost of the drawings plus contractor minus $5,(This is based on the original contract of $11,of which $5,has been paid to Precision Landscape as a down payment and $5,which we still hold
Final Business Response /* (4000, 39, 2015/12/31) */
Contact Name and Title: Dillon *** Owner
***,
This has become quit the long processYou said you would arrange for a Civil engineer, yet failed to communicate the meeting placeThat is what put the project on holdAs well as no explanation as to where 1/of the bricks went that were used during construction
Our offer is a final offerIf you are stating your quotes are for over 12,and that is with the wall down, the majority of the grading done, and most backfill materials on site, than we grossly underbid the job
This is a final offer as well as affirmation that we cannot assist you with litigation against the home builder as we do not consider it good business practice
OFFER:
refundGrass maintenance

Initial Business Response /* (1000, 6, 2015/08/14) */
Contact Name and Title: Dillon [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com [redacted]@goprecisionlandscape
Thanks for submitting your concern to Precision Landscape. We value our customers and want...

to make sure that your experience with us is positive.

Our company values the quality of our product installation and would never under any circumstances appropriate used materials on a jobsite. We will double check all materials and provide receipts if need be to restore your faith.

We understand your concern over the timeline of the project. We will do everything we can to coordinate a project completion date that works with your schedule.

Payments can be difficult to make at times. Fortunately, our payments are interest free with no credit reporting. Your investment in this property will be well rewarded with an excellent final product.

We look forward to working with you as we continue this project per your request.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been dealing with excuses of why it's taken since May to even get as much done as it has. Their website is shut down and personal number disconnected. So my fear is that I picked a fly by night contractor. He asked if I wanted the stones sent to my house and I said yes. So far, not one more has been delivered. Only way I can see good faith restored is by action. It's been going on 4 months. He says he has the rest of the stones. Why are they not in my possession? I've obviously paid for them. I need a good time frame with a date , on when this job is going to be completed.
Final Business Response /* (4000, 12, 2015/08/28) */
Contact Name and Title: Dillon [redacted] Owner
[redacted],
We apologize for the misunderstanding regarding the stones. The pallets we showed you are in the same storage spot pending completion of this project.
Pending an in person meeting we can complete the project by September 8, 2015.
Please contact Precision Landscape at you earliest convenience to set up an appointment that works with your schedule.
OFFER:
Final Consumer Response /* (4200, 14, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So here it is Sept 8 and he has not bothered to reach me. I'm doing all the corresponding. I've called. I've sent emails. I have even gone to his house. If he was so interested in making this right, he would find avenues to reach and contact me. We already discussed that it was ok to drop off the rest of the brick. What's the hold up? Why does the customer always have to initiate? I feel like this is the last attempt . Papers are ready to file with the court. All I need to do is pay court cost to get a date set. Do the right thing . You've ran out of excuses.