I never claimed her boyfriend was a mechanic, in fact I said the opposite! she likes to put words in my mouth! that's why he had no business taking it apart and I didn't say he caused damage either I said the rough terrain she was driving in could have caused damage!! I don't trust anything that comes out of this persons mouth! one time she stated she only drove the vehicle miles, then it was miles now its miles, all in my emails! again the brakes were in good condition when the vehicle left the lot and passed inspection as well, she states rust was holding them together which is not [possible as rust is not an adhesive and can not hold parts together! and every vehicle on the road has brake dust on the wheels! and every rotor has rust! again its raw steel and steel rusts extremely fast! I will gladly name the tow company's I called and they refused to cross state lines! she needs to contact her [redacted] and have vehicle towed at least to her house in Rhode island! that's not asking a lot from her and is more than reasonable! its obvious this girl had a plan to drive a 4x vehicle for free to get her through the winter to pass over her rough gravel terrain then return it when done as well as slander and bully the company shes targeting! anyone can see the slander on the site and reviews from total strangers to the company! I don't trust this person or what comes out of her mouth, if she returns vehicle with the title I will buy it back! and I want all the frivolous remarks removed from my site!this person will never be satisfied regardless how hard one try's!
Response to [redacted] 's complaint Hello, My name is [redacted] I am the owner and representative of A and D Auto Repair in [redacted] , Rhode Island, which is a Rhode Island State Inspection StationThe complainant's vehicle was brought to my establishment from another mechanic garage for an inspectionI did not work on the complainant's vehicle prior to inspection on March 9, Over a month later the complainant came to my shop saying that I inspected her vehicle and it does not startHer mechanic who originally brought the car down for the inspection is now out of businessThe complainant had her vehicle towed to my establishmentTo treat my customers fairly I had to complete repairs I had already startedI also needed time to properly diagnose the complainant's vehicle as of why it was not startingThe complainant was not happy with this and called State of Rhode Island Division of Motor Vehicles - Safety and Emission Control DivisionI later received a call from ***, the supervisor of this divisionI explained exactly what had happened with the complainantI explained that I only charged her for parts and did the labor for free as I was trying to help a person stuck without a mechanic [redacted] told me to get paid in full for the repairs and that he will have her go to their division for a complete thorough inspectionAn hour later I received a call from the complainantI told her the repairs and costI tried explaining to her that by calling the state to complete an inspection, will be costly and that she would most likely not be able to pay those types of bills as she was already worried about what I was charging herThe only goal I had was to help this woman when she was in a tight spot with her mechanic out of businessI have no fear of calls from the state, as I am an inspection station that follows every rule and regulation that I am supposed toI am including photos of the bill and inspection report that I gave to the complainantI hope to resolve this issue as soon as possibleThank you
I never claimed her boyfriend was a mechanic, in fact I said the opposite! she likes to put words in my mouth! that's why he had no business taking it apart and I didn't say he caused damage either I said the rough terrain she was driving in could have caused damage!! I don't trust anything that comes out of this persons mouth! one time she stated she only drove the vehicle miles, then it was miles now its miles, all in my emails! again the brakes were in good condition when the vehicle left the lot and passed inspection as well, she states rust was holding them together which is not [possible as rust is not an adhesive and can not hold parts together! and every vehicle on the road has brake dust on the wheels! and every rotor has rust! again its raw steel and steel rusts extremely fast! I will gladly name the tow company's I called and they refused to cross state lines! she needs to contact her [redacted] and have vehicle towed at least to her house in Rhode island! that's not asking a lot from her and is more than reasonable! its obvious this girl had a plan to drive a 4x vehicle for free to get her through the winter to pass over her rough gravel terrain then return it when done as well as slander and bully the company shes targeting! anyone can see the slander on the site and reviews from total strangers to the company! I don't trust this person or what comes out of her mouth, if she returns vehicle with the title I will buy it back! and I want all the frivolous remarks removed from my site!this person will never be satisfied regardless how hard one try's!
Response to [redacted] 's complaint Hello, My name is [redacted] I am the owner and representative of A and D Auto Repair in [redacted] , Rhode Island, which is a Rhode Island State Inspection StationThe complainant's vehicle was brought to my establishment from another mechanic garage for an inspectionI did not work on the complainant's vehicle prior to inspection on March 9, Over a month later the complainant came to my shop saying that I inspected her vehicle and it does not startHer mechanic who originally brought the car down for the inspection is now out of businessThe complainant had her vehicle towed to my establishmentTo treat my customers fairly I had to complete repairs I had already startedI also needed time to properly diagnose the complainant's vehicle as of why it was not startingThe complainant was not happy with this and called State of Rhode Island Division of Motor Vehicles - Safety and Emission Control DivisionI later received a call from ***, the supervisor of this divisionI explained exactly what had happened with the complainantI explained that I only charged her for parts and did the labor for free as I was trying to help a person stuck without a mechanic [redacted] told me to get paid in full for the repairs and that he will have her go to their division for a complete thorough inspectionAn hour later I received a call from the complainantI told her the repairs and costI tried explaining to her that by calling the state to complete an inspection, will be costly and that she would most likely not be able to pay those types of bills as she was already worried about what I was charging herThe only goal I had was to help this woman when she was in a tight spot with her mechanic out of businessI have no fear of calls from the state, as I am an inspection station that follows every rule and regulation that I am supposed toI am including photos of the bill and inspection report that I gave to the complainantI hope to resolve this issue as soon as possibleThank you