A D D D Group, Inc.

I Purchashed a the June 12, 2013 at the Pulaski Suzuki 2007 Ford Escape Limited. The asking price was $13,999.00 which they did the figures for the payment and I wanted to purchase the extended warranty within my payment plan. I had paid out of my pocket for a vend check on the vehicle to make sure their was fidings wrong with the car. I was on line and the same vehicle was online for $11,987.00 so, I printed it out and called Duncan. I spoke with my sales rep [redacted] and told him what I found [redacted] said that he would have to check with his manager [redacted] and call me back. [redacted] called me back and said he had spoken with [redacted] and didn't know were I found that information from. So, I printed off and took it to the dealership and showed them. I [redacted] ask what can they do for all the confusion they're putting me through. [redacted] said that he could give me half on the warranty purchase $1,200.00 12month/12,000 miles if I paid the other half. I [redacted] paid the other half included in my car payment. On July 25, 2013 I took my vehicle back because (abs) light and alarm came on with 4WD light flashing. So, the manager over service said it was a wheel tire speed sensor right passenger front side. When I picked up he told me it was a tone ring instead of the sensor and was more than what he quoted me. I paid $110.54 for that service and inquired about getting a higher warranty to cover more than what I purchased when bought the car. [redacted] the service manager and [redacted] said he would check and get back with me. I wanted to know if I could pay the difference for more coverage so, I wouldn't have to keep paying out of pocket since I just purchased. On September 4, 2013 took it back to the dealer because (abs) light and alarm 4WD was flashing again. They checked it again charged me $27.63 and told me the couldn't fix it because they didn't have the tools and I needed to take it to Ford dealership. I [redacted] ask you sold me the car and you can't fix it? Wow! No one there could give me an answer so, Thursday September 6, 2013 I called the Blacksburg Duncan. I spoke with service to schedule my 2007 Ford Escape and told them the issues with Pulaski Ducan and ask if I purchased a warranty could I use at any Duncan dealership? They transferred me to [redacted] in sales I inquired about purchasing more coverage on my warranty that I bought in Pulaski. [redacted] transferred me to a gentleman by the name [redacted], he told me bring all my paperwork over to see what warranty I had so, I could upgrade my service. On September 7, 2013 at 4:30pm I met with Mr. [redacted] at the Blacksburg store and he informed that my paperwork on the purchase and the warranty was wrong. I ask what do you mean? The warranty purchase cost me $1,200.00 dollars and the paper I had is not even FOR SALE. This what the dealer gives the customer and it not for sale. I also told Mr. [redacted] I don't see the price for the warranty anywhere on the paperwork stating I bought any kind of extened coverage. He said that he see that put it on purchase price. At this point was not happy at all, I was boiling. Mr. [redacted] told me we was going to work together to fix it the problem. I told Mr. [redacted] I wonder how many people have they done and taking advantage of. Mr. [redacted] advise to me to call [redacted] at Pulaski and inform him about the paperwork and it needed to be fix. If [redacted] had any question to give a call and let [redacted] know what I had found out with my purchase and he could call [redacted] at the Blacksburg location. I thank God that their are a few honest people in the world and one is Mr. [redacted] that will do right thing. I haven't anything from the dealership or [redacted].