A Dance Place

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Please let me know when my account will be refunded Regards, [redacted]

A Dance PlacePO Box 1131Fort Collins, CO 80522Revdex.comS County Rd 5, Suite 100Fort Collins, CO RE: Response to Complaint ID [redacted] To Whom It May Concern: [redacted] registered her daughter for A Dance Place's musical in September Our policies in 2014-stated that musical tuition would be auto-debited from the bank account or credit card account on file on the 1st of each month A Dance Place's Recurring Payment Plan clearly states (and must be accepted upon enrollment): “your monthly tuition amount will be automatically debited from your checking or savings account or charged to your credit card on the 1st of each month” [redacted] accepted said agreements (of which I can happily provide a copy) on Saturday, September 6, at 8:AM [redacted] 's account was no different than any other, and she made three consecutive payments via auto-pay of $45, on October 1, November (the first business day of November), and December She then closed the bank account on file, and per her email on Tuesday, December 2, at 2:PM, stated “I would like to pay by cash or check I don't want automatic payments.” to which we responded on Thursday, December 4, at 12:PM, “Unfortunately we can only accept automatic payment from either a credit card or checking account”.We allowed [redacted] to continue in the program and perform in the musical show despite having no payment account on file We did receive additional check payment on March 2, for $160.00, which we applied to her $balance at the time There were two additional charges that posted to her account following March totaling $95.00, leaving her an outstanding balance of $ We made several attempts to collect the outstanding balance, in which [redacted] vehemently denied, constantly questioned and challenged the charges We have copies of statements outlining all charges and email correspondence documenting our repeated attempts to explain and clarify any questions/charges with her We never received payment for the $balance due from 2014-season[redacted] registered [redacted] for the 2015-Musical season in September, despite having a past due balance I called [redacted] , asking for a return call, and then sent a follow up email explaining that she would only be able to participate if the past due balance was paid in full and that she enter a payment account into our auto-pay system, or pay by check or cash upfront for the entire season She continued to question, deny, argue, etc our policies I communicated after several “back and forths” that I was willing to roll the $balance from last year into this year's monthly payments ($650/7=$92.85; ($115/7=$16.43; $92.85+$16.43=1$09.28), which would give her a payment of $for months, October – April, charged on the 10th of each month for the 2015-Musical season To this, she agreed and entered payment information sometime in early November [redacted] responded to the first payment processed for $on November 15th (note she missed the first payment due October 10th), with a nasty email accusing us of overcharging her.We are a business, like any other, that depends on timely payment of services This customer has, on several occasions, said she was “willing to pay”, but then failed to do so She has accused our company of everything from being discriminatory against the financially disadvantaged to randomly taking non-negotiated amounts of money at our discretion from people's accounts at any time of our choosing, none of which is true We clearly outline any and all charges for our services, send reminder emails, and each family has an account they can login to and see their charges and account history at any time This customer seemed to want us to make exception after exception for her, and we worked with her as best we could However, because of the number of families we service, we have found it best to have one policy for all customers.Because this customer has made servicing her and paying for services so very difficult, we decided it was in everyone's best interest if she found another place that may be more accommodating to her financial circumstances, and on November 19, sent her an email letting her know that we would be dropping [redacted] from the Musical, removing all charges for the 2015-season, and applying the $that she paid on November to the 2014-past due balance She clearly disregarded this boundary because she responded with an email saying she would be bringing [redacted] anyway, and did On December 9th and 10th (she was not in attendance one week and one week was Thanksgiving Break), both the Musical Director and I sent emails more firmly letting her know she was no longer welcome at the studio She was insistent on coming anyway I finally had to contact the Windsor Police Department asking for guidance on how to peacefully handle the situation It was a very stressful, disheartening situation for our directors, instructors and office manager and we are saddened that a year old child was affected by this

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Please let me know when my account will be refunded.
Regards,
[redacted]

A Dance PlacePO Box 1131Fort Collins, CO  80522Revdex.com8020 S County Rd 5, Suite 100Fort Collins, CO  80528 RE: Response to Complaint ID [redacted]To Whom It May Concern:[redacted] registered her daughter for A Dance Place's musical in September 2014.  Our policies in...

2014-2015 stated that musical tuition would be auto-debited from the bank account or credit card account on file on the 1st of each month.  A Dance Place's Recurring Payment Plan clearly states (and must be accepted upon enrollment): “your monthly tuition amount will be automatically debited from your checking or savings account or charged to your credit card on the 1st of each month”.  [redacted] accepted said agreements (of which I can happily provide a copy) on Saturday, September 6, 2014 at 8:01 AM.  [redacted]'s account was no different than any other, and she made three consecutive payments via auto-pay of $45, on October 1, November 3 (the first business day of November), and December 2.  She then closed the bank account on file, and per her email on Tuesday, December 2, 2014 at 2:02 PM, stated “I would like to pay by cash or check.  I don't want automatic payments.” to which we responded on Thursday, December 4, 2014 at 12:43 PM, “Unfortunately we can only accept automatic payment from either a credit card or checking account”.We allowed [redacted] to continue in the program and perform in the musical show despite having no payment account on file.  We did receive 1 additional check payment on March 2, 2015 for $160.00, which we applied to her $180.00 balance at the time.  There were two additional charges that posted to her account following March 2 totaling $95.00, leaving her an outstanding balance of $115.00.  We made several attempts to collect the outstanding balance, in which [redacted] vehemently denied, constantly questioned and challenged the charges.  We have copies of statements outlining all charges and email correspondence documenting our repeated attempts to explain and clarify any questions/charges with her.  We never received payment for the $115.00 balance due from 2014-2015 season.[redacted] registered [redacted] for the 2015-2016 Musical season in September, despite having a past due balance.  I called [redacted], asking for a return call, and then sent a follow up email explaining that she would only be able to participate if the past due balance was paid in full and that she enter a payment account into our auto-pay system, or pay by check or cash upfront for the entire season.  She continued to question, deny, argue, etc our policies.  I communicated after several “back and forths” that I was willing to roll the $115.00 balance from last year into this year's monthly payments ($650/7=$92.85; ($115/7=$16.43; $92.85+$16.43=1$09.28), which would give her a payment of $109.28 for 7 months, October – April, charged on the 10th of each month for the 2015-2016 Musical season.  To this, she agreed and entered payment information sometime in early November.  [redacted] responded to the first payment processed for $109.28 on November 15th (note she missed the first payment due October 10th), with a nasty email accusing us of overcharging her.We are a business, like any other, that depends on timely payment of services.  This customer has, on several occasions, said she was “willing to pay”, but then failed to do so.  She has accused our company of everything from being discriminatory against the financially disadvantaged to randomly taking non-negotiated amounts of money at our discretion from people's accounts at any time of our choosing, none of which is true.  We clearly outline any and all charges for our services, send reminder emails, and each family has an account they can login to and see their charges and account history at any time.  This customer seemed to want us to make exception after exception for her, and we worked with her as best we could  However, because of the number of families we service, we have found it best to have one policy for all customers.Because this customer has made servicing her and paying for services so very difficult, we decided it was in everyone's best interest if she found another place that may be more accommodating to her financial circumstances, and on November 19, 2015 sent her an email letting her know that we would be dropping [redacted] from the Musical, removing all charges for the 2015-2016 season, and applying the $109.28 that she paid on November 15 to the 2014-2015 past due balance.  She clearly disregarded this boundary because she responded with an email saying she would be bringing [redacted] anyway, and did.  On December 9th and 10th (she was not in attendance one week and one week was Thanksgiving Break), both the Musical Director and I sent emails more firmly letting her know she was no longer welcome at the studio.  She was insistent on coming anyway.  I finally had to contact the Windsor Police Department asking for guidance on how to peacefully handle the situation.  It was a very stressful, disheartening situation for our directors, instructors and office manager and we are saddened that a 7 year old child was affected by this.