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A Day in Paradise Pet Grooming

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A Day in Paradise Pet Grooming Reviews (1)

Review: I have taken my dog [redacted] to A Day in Paradise Dog Grooming for the last two years. I am faithful in doing so every six to seven weeks. The last time I had my dog groomed she was there for nearly 5 hours. When I went to pick up the dog she was not done at that time. I informed the groomer, I was not satisfied with the service. They had not trimmed the nails, cut hair on pads of feet, did not trim her face nor clean the face. All around they did a horrible job and my dog was very anxious due to being caged with no water for at least 4 hours. I was told I could bring her back for an additional charge, and they would do what should have been done in the beginning. Upon taking my dog to another groomer I was informed the dogs nails couldn't have been done for at least 6 months and were curled under and hurting her to walk. I do not want another animal to suffer, nor endure the lack of this groomers inadequate handling and service they provide. I am thankful my dog did not become lame due to the lack of trimming her nails.Desired Settlement: I would like my money refunded for the services not rendered,in the amount of $30.00.

Business

Response:

[redacted] brought her dog [redacted] to A Day in Paradise Dog Grooming on June 14, 2013 for a groom. The dog was dropped off at 11:45 in the morning and we always explain that it takes 2 - 3 hours for a full groom (the dogs are not in a kennel all of this time but are with the groomer being bathed, dried, hair cut, ears cleaned and nails trimmed). [redacted] did not say anything was wrong with the groom while she physically was in our shop picking up [redacted]. When she got home she called to say that she was not satisfied with the hair cut portion of the groom (that the face was not short enough and the hair cut itself looked choppy to her). I asked her to bring the dog back the next day (free of charge) and we would fix the parts that she did not like. [redacted] informed me that she was going out of town for two weeks and would not be back until July 2, 2013. I told her she should bring [redacted] in on July 3 and we would still fix the groom for free even though two weeks would have passed. I did not hear back from her until August 16 when she called and said that she wanted her money refunded. I told her that I could not refund the money since we did perform the service and it had been two months since she had originally come in. I offered free upgrades on her next groom, including free tooth brushing and luxury conditioner but she declined. In regards to the claim that we did not trim the dogs nails for 6 months - that is incorrect. We always trim the dogs nails with each groom and we also offer free nail trims in between grooms which she could do at any time, no appointment is necessary. [redacted] did not bring her dog back at the time of the groom in June when we would have been able to assess the situation and make adjustments if needed and instead waited two months to request her money be refunded. At this time we do not feel that a full refund is a valid request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have read the response from A Day in Paradise and what they stated is untrue. I can and will produce documentation from the Vet I took my dog to, due to nails growing in pads of feet. The Vet informed me the dogs nails hadn't been clipped for a minimum of 6 months. No I Do Not want to take my dog back to this Groomer, as I will not subject her to another 5 hours and who knows what else she would have to endure. This response substantiates all I have said concerning A Day in Paradise. They have lied to me before and did not expect them to tell the truth to anyone else. I sure hope no other animals or owners have to find out the hard way as my dog and I did. I am thankful my dog did not suffer irreversible damage to her paws for lack of service provided. I do believe this Groomer will not be in business long if they continue to keep animals for 5 hours and not perform services customers are paying for.

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Description: Pet Grooming, Pet Services

Address: 444 W Main St Ste 101, Mesa, Arizona, United States, 85201-6514

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