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A Diamond Production Incorporated

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Company refused to cancel my order immediately after I placed the order online.
On Sunday 6/9 I placed an order online to the futon shop (#[redacted]) for 3 items totaling $1,897.39. The next day (6/10) on Monday morning, I called at 8am to cancel the order. I left a phone message, and sent an email at 9am. I did not hear back, so I called the local store and got a different number to call (415-920-6800). I spoke with someone who matter of fact told me my order was already fulfilled and I could not cancel my order without paying a 20% restocking fee. I did not want to pay the fee so I had no other option but to keep the order. I think it is very unreasonable that my order could not be cancelled, I can understand if I called several days later. But I called immediately and I felt the person I spoke with was being dishonest and could have cancelled the order. I ordered the futon since relatives were going to be visiting me. After I placed the order I received news of change of plans and no longer need it at this time. I feel I did right by calling as immediately as I could to cancel the order.

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Description: Futon Sales, Mattresses, Furniture - Retail

Address: 2150 Cesar Chavez, San Francisco, CA 94124-1020


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