A Division of Penske Automotive Group Reviews (1)
Brought my car for service at 40,000 miles (i bought the certified pre owned vehicle at 35,000 miles or so). Was informed the tread was low and I should purchase 4 new tires. I questioned it at first saying I bought a certified pre owned vehicle. Why is it that i've only driven 5,000 miles and the tread is worn already? I was told they followed Lexus standards and this is what happens at around 40,000 miles. To avoid further aggravation I agreed to purchase the 'new' tires. Well, I ended up getting a nail in one of the tires and brought it to a local place to have it fixed. I was told the tires are worn and it appears the Lexus dealership pulled a fast one on me by having me purchase new tires and replacing with used ones. I contacted Lexus about this and was told they do not have on record that I purchased new tires only that I was advised to buy them. They only have on record I had mounts and balance done that day. Not sure what they were mounting if they did not put on a different tire. I believe you can only mount a tire when you first put it on. I paid for the tires a total of $1,287. If that was the cost for my own tires being mounted and balanced I'd hate to see the cost for a whole new set of tires from this dealership.