[redacted] did seek services at my Salon on 6/25/16. One dog, (male) had an ear infection that we noticed during the grooming process. No problems were noticed with the other dog (female) during grooming or at checkout. During the only contact we have had with her on 7/7/16 [redacted] stated that...
in the days that followed, she sought medical attention from her regular Vet for the dog with the ear infection. During this time the female dog was squinting and looked at by the Vet at the same time. She was told it could possibly be a scratch from a hair during grooming process. [redacted] did nothing for the dog at this time, nor did she contact us. She sought out an appointment at [redacted] with a eye professional. This appointment was not available for over 2 weeks but she did get an appointment in 12-13 days after dog left my care. Now fast forward through 2 weeks of NO care for the dog. Dog is possibly rubbing her head and eyes on floor, cabinets, or cage. Again, NO TREATMENT FOR DOG OR CONTACT TO US. Now [redacted] says dog has an "Occlusion" or in layman's terms an abrasion on the eye and a "Severe" eye infection. How could we possibly be liable for none treatment after 2 weeks.The only communication I had was on 7/7/16 with [redacted]. She gave me all of the above information during this phone call. She also stated that she would "Ruin" my business. She would reverse the charges on her card. To that I stated that that would be "Theft of Services". [redacted] [redacted] posted a scathing review on my Company [redacted] page and posted a picture of said dog sitting on the couch. This has been removed and she has been "Blocked". On Tuesday, I will review all sites where she could possibly post negative reviews and gather my evidence as such. I have spoken to my attorney and will proceed to sue her in Small Claims Court for any amount that she tries to reverse and monetary damages for Viral Slander across the Internet along with charges for my additional time on this matter plus Attorney's fees and Court Costs.I am asking you to remove this post on my behalf for lack of communication and lack of treatment of said eye Injury based on her neglect. I will be back in the office on Tuesday 7/14/16 if you would like to call and discuss or I will read email reply then.
[redacted] did seek services at my Salon on 6/25/16. One dog, (male) had an ear infection that we noticed during the grooming process. No problems were noticed with the other dog (female) during grooming or at checkout. During the only contact we have had with her on 7/7/16 [redacted] stated that...
in the days that followed, she sought medical attention from her regular Vet for the dog with the ear infection. During this time the female dog was squinting and looked at by the Vet at the same time. She was told it could possibly be a scratch from a hair during grooming process. [redacted] did nothing for the dog at this time, nor did she contact us. She sought out an appointment at [redacted] with a eye professional. This appointment was not available for over 2 weeks but she did get an appointment in 12-13 days after dog left my care. Now fast forward through 2 weeks of NO care for the dog. Dog is possibly rubbing her head and eyes on floor, cabinets, or cage. Again, NO TREATMENT FOR DOG OR CONTACT TO US. Now [redacted] says dog has an "Occlusion" or in layman's terms an abrasion on the eye and a "Severe" eye infection. How could we possibly be liable for none treatment after 2 weeks.The only communication I had was on 7/7/16 with [redacted]. She gave me all of the above information during this phone call. She also stated that she would "Ruin" my business. She would reverse the charges on her card. To that I stated that that would be "Theft of Services". [redacted] [redacted] posted a scathing review on my Company [redacted] page and posted a picture of said dog sitting on the couch. This has been removed and she has been "Blocked". On Tuesday, I will review all sites where she could possibly post negative reviews and gather my evidence as such. I have spoken to my attorney and will proceed to sue her in Small Claims Court for any amount that she tries to reverse and monetary damages for Viral Slander across the Internet along with charges for my additional time on this matter plus Attorney's fees and Court Costs.I am asking you to remove this post on my behalf for lack of communication and lack of treatment of said eye Injury based on her neglect. I will be back in the office on Tuesday 7/14/16 if you would like to call and discuss or I will read email reply then.