A & E Day Spa

To whom it may concern: Dear Revdex.comI am Dary, write to you about a complaint you have With our business, with ID [redacted] .The client from the [redacted] know that they have to call For appointment, before they come to redeem the voucherIf they can't use they voucher, the [redacted] Always refunded they back in full amountPlease talkedTo the [redacted] company, and you'll find more information, why these clients are complainting.We're very sorry for the problems, but we're tried our best to service everyone we can.Regards, Dary P

To whom it may concernMy name is Mary, I'm the A & E day spa store manageI Just want to let you know about the problems customer'sWe did told her that she can used her gift card, even the gift care is almost years oldWe said we most see the gift card firstBefore we can books her
appointmentThe new owner took over the business in 2012, and they do not mind to redeem for her.We're be happy to have her come here to have all her services doneFor the refunded They can't give her back the refundedDue to the gift card is too old, and we didn't see What kind the gift card she haveFor more information, please contact us at ###-###-####.SincerelyMary

To whom it may concernedWe're responsed to the complaint from clientWe do have our businessAdd on *** to help get more clientsBut as you know, not are clientsare gonna be 100% happySome of *** clients are not in ***, andhave tried very hard to service themThe clients who purchased the ***if they can't used the services, the *** will refuned back they money.Some time, we can't do the services due to the time and day she wanted.Please we hoped you can understand where we're coming fromWe onlyTried to make living and it is very hard to make all those clients 100% happy.Please let us know what can we do better!!! For questions please contact usAnytime at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would like to state that their response is in contrast to what happened when I called to confirm if I could use the first card a few months back. First of all, the gift card is not 10 years old or even close to 10 years old. Second of all, I was specifically told it could not be used because there was new ownership. I would like to state this in writing so that it is CLEAR that this business is not being honest with Revdex.com about the situation. If I had been told that I could bring the gift card in for them to validate whether they would honor it, I would have. By causing me to come to Revdex.com regarding this matter has left a bad taste in my mouth and makes me hesitant to use their services. I fear they will not be kind should I go into their business for services. It has also caused them potentially lose a great tip one of their staff could have received. 
So, I will accept their response, but I want them to understand that they are misrepresenting the truth of what occurred.
Regards,
[redacted]

To whom it may concern:
Dear Revdex.comI am Dary, write to you about a complaint you have With our business, with ID [redacted].The client from the [redacted] know that they have to call For appointment, before they come to redeem the voucher. If they can't use they voucher, the...

[redacted] Always refunded they back in full amount. Please talkedTo the [redacted] company, and you'll find more information, why these clients are complainting.We're very sorry for the problems, but we're tried our best to service everyone we can.Regards, Dary P

Review: A friend gave me a gift certificate for this day spa a few years back. I was unable to use the certificate during that time due to job changes and moving from Maryland to Virginia. I finally have time in the coming weeks to use this certificate that does not have an expiration, yet they are unwilling to honor it. They claim the business changed management; however the name has not changed. I would think they would have to honor a gift certificate that was paid in full and provide the service if there is no expiration date. This isn't my issue as a consumer but rather theirs for not putting down an expiration date. The reviews online for this business are also bad and were validated when I called just to make an appointment. They were rude and short with me on the phone. They clearly don't care about their customers.Desired Settlement: If they are unwilling to provide the service that was paid for, I would like a check for the amount of the gift certificate so I can go somewhere else with my business.

Business

Response:

To whom it may concernMy name is Mary, I'm the A & E day spa store manage. I Just want to let you know about the problems customer's. We did told her that she can used her gift card, even the gift care is almost 10 years old. We said we most see the gift card firstBefore we can books her appointment. The new owner took over the business in 2012, and they do not mind to redeem for her.We're be happy to have her come here to have all her services done. For the refunded They can't give her back the refunded. Due to the gift card is too old, and we didn't see What kind the gift card she have. For more information, please contact us at ###-###-####.SincerelyMary

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to state that their response is in contrast to what happened when I called to confirm if I could use the first card a few months back. First of all, the gift card is not 10 years old or even close to 10 years old. Second of all, I was specifically told it could not be used because there was new ownership. I would like to state this in writing so that it is CLEAR that this business is not being honest with Revdex.com about the situation. If I had been told that I could bring the gift card in for them to validate whether they would honor it, I would have. By causing me to come to Revdex.com regarding this matter has left a bad taste in my mouth and makes me hesitant to use their services. I fear they will not be kind should I go into their business for services. It has also caused them potentially lose a great tip one of their staff could have received.