Great mechanic business! I have been using these same mechanics since the mid eighties They never call me dumb when I come in saying my car is making some odd noise They treat me like the intelligent person I am and explain things that I am ignorant about I have found them to be honest, fair and hard working as well as personable It is difficult to be an auto mechanic these days as it seems every little clue leads to some other sensor that is not working right These guys and gals know their stuff
Witlox automotive is a great place The most remarkable things are their honesty and excellent communication We had a car with poor acceleration and it was looked at at the dealer plus another garage, we spent $3000, and *** Witlox had us out the the door with a $fix - a simple part was completely plugged up Over the years they've done everything from suspension work to oil changes and trailer hitch installation and wiring
we've been long-term customers for years because they have always treated us fairly and gone the extra mile for us - whether that meant having a courtesy car, letting us know something that broke was covered by a warrantee I didn't even know I had, etc, as well as just being a reputable and reliable place to get our car taken care of at a fair price, my wife and I have appreciated the care provided there over the years and highly recommend the business to all our friends
I was at the dealership for an oil change. I was called after the multipoint inspection was performed with my oil change and notified I need new rear brakes along with some other recommended services. I told the serviceman on the phone I did not have the money at the time to perform all the recommendations. For the past 2 years I have put trust into the dealership to believe what they are recommending me. I was then told over the phone that the brakes where a Saftey issue and if I wanted to get that problem taken care of it would only be around 200$ instead of 500$. I told the service tech on the phone to go ahead and do the breaks because I was told it was a "Safety" issue. I picked my car up at the end of the day, paid my bill and came home. I started to look more closely at my bill and multi point inspection and discovered that my front brakes where rated "green" at a 6mm thickness and my rear brakes where rated in the "red" at a 4-5mm thinckness. This didn't seem to make sense to me so I looked a little further. Looking at my "vehicle report card" given to me by the dealership it states brakes 5mm and over are rated in the green category and ok. The yellow category according to the report card is for a 3-5mm thickness and states "may require future attention". The red category is 3mm and less wich requires immediate attention. So I question why was I told my rear break pads with a thickness of 4-5mm where deemed unsafe and needed replaced when the paper I was given from the dealership clearly states I should have been classified into the top half of the yellow category which may require future attention. So why was I classified into the red?. If green is 5mm and above and yellow is 3-5mm and my pads where rated at 4-5mm it seems this repair should have not been recomended as a Saftey issue with my car by the standards set. I went back into the dealership and question the serviceman I dealt with the next day. At the counter there is an example of a brake pad with the same green/yellow/red ratings showing the thicknesses. I questioned why does this say future attention and I was told it the pass needed replaced now for a Saftey issue. I was given a round about answer with no real reason. I question why was I not told this repair could wait until the future and not "scared" into thinking I needed new brakes. It clearly was not a Saftey issue set by the standards on the paperwork and the example brake pad at the counter. This was very disappointing and I wish they would have been more honest with me on the phone about the services needed. I would have had no problem bringing the car back in the future when the brakes actually needed repaired had I been given an honest recommendation.
Great mechanic business! I have been using these same mechanics since the mid eighties They never call me dumb when I come in saying my car is making some odd noise They treat me like the intelligent person I am and explain things that I am ignorant about I have found them to be honest, fair and hard working as well as personable It is difficult to be an auto mechanic these days as it seems every little clue leads to some other sensor that is not working right These guys and gals know their stuff
Witlox automotive is a great place The most remarkable things are their honesty and excellent communication We had a car with poor acceleration and it was looked at at the dealer plus another garage, we spent $3000, and *** Witlox had us out the the door with a $fix - a simple part was completely plugged up Over the years they've done everything from suspension work to oil changes and trailer hitch installation and wiring
we've been long-term customers for years because they have always treated us fairly and gone the extra mile for us - whether that meant having a courtesy car, letting us know something that broke was covered by a warrantee I didn't even know I had, etc, as well as just being a reputable and reliable place to get our car taken care of at a fair price, my wife and I have appreciated the care provided there over the years and highly recommend the business to all our friends
I was at the dealership for an oil change. I was called after the multipoint inspection was performed with my oil change and notified I need new rear brakes along with some other recommended services. I told the serviceman on the phone I did not have the money at the time to perform all the recommendations. For the past 2 years I have put trust into the dealership to believe what they are recommending me. I was then told over the phone that the brakes where a Saftey issue and if I wanted to get that problem taken care of it would only be around 200$ instead of 500$. I told the service tech on the phone to go ahead and do the breaks because I was told it was a "Safety" issue. I picked my car up at the end of the day, paid my bill and came home. I started to look more closely at my bill and multi point inspection and discovered that my front brakes where rated "green" at a 6mm thickness and my rear brakes where rated in the "red" at a 4-5mm thinckness. This didn't seem to make sense to me so I looked a little further. Looking at my "vehicle report card" given to me by the dealership it states brakes 5mm and over are rated in the green category and ok. The yellow category according to the report card is for a 3-5mm thickness and states "may require future attention". The red category is 3mm and less wich requires immediate attention. So I question why was I told my rear break pads with a thickness of 4-5mm where deemed unsafe and needed replaced when the paper I was given from the dealership clearly states I should have been classified into the top half of the yellow category which may require future attention. So why was I classified into the red?. If green is 5mm and above and yellow is 3-5mm and my pads where rated at 4-5mm it seems this repair should have not been recomended as a Saftey issue with my car by the standards set. I went back into the dealership and question the serviceman I dealt with the next day. At the counter there is an example of a brake pad with the same green/yellow/red ratings showing the thicknesses. I questioned why does this say future attention and I was told it the pass needed replaced now for a Saftey issue. I was given a round about answer with no real reason. I question why was I not told this repair could wait until the future and not "scared" into thinking I needed new brakes. It clearly was not a Saftey issue set by the standards on the paperwork and the example brake pad at the counter. This was very disappointing and I wish they would have been more honest with me on the phone about the services needed. I would have had no problem bringing the car back in the future when the brakes actually needed repaired had I been given an honest recommendation.