*** ***
We are sorry that you have not accepted any responsibility for the situation that occurred, and see no values in the efforts that Able has made to satisfy the claims & issues experienced.
Able will be sending you a settlement of an additional $to satisfy this complaint under the understanding that you acknowledge this issue is resolved to your satisfaction, and no further disputes will be made on your partPlease let us know how you would like to proceedThank you
*** ***,
As you should remember the reason why the carpets were stained is because of the amount of dark liquids that came out of your appliance during your move because it was not serviced correctlyAfter the stains occurred, and directly after your phone call to tell
us of the damage we immediately sent a carpet cleaning company to your home to clean your carpetsFrom the pictures and information we received the carpets were cleaned satisfactorilyThis effort should indicate the level of concern that Able had over this issueIn addition to these efforts I would like to remind you that we also just settled your handling claims for over $4,Paying a $4,claim, and $for a cleaning company on a $move should also indicate the level of customer service we have and the responsibility for our mistakes we are willing to takeAsking us to pay $on a $security deposit claim on top of a $cleaning fee after all that has transpired seems excessive, especially after holding a Revdex.com complaint over our heads.
Again, we do apologize for the damages incurred with your move, and hope you do see the many values that Able has in owning up to the damages we causedWe also hope you take some responsibility for the liquids left inside of your appliance for your move, and consider a more fair & reasonable offer for a settlementThank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes You should have insurance to cover any damages you cause You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms The containers had to be moved from the garage to the basement and vice versaWe also had to put our beds together For this lack of moving items and not moving items this is worth 50% of the price I paid you You did a horrible job and should never move a family household again You need to make this rightDo the right thing What if this was your family? What would you do? Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1) Able's printed brochures promise carpet runners to be placedRunners were NOT placedIF runners were placed the stains would have been contained to the protective runner2) The freezer was defrosted and thoroughly cleaned week prior to the move3) We purchased insurance to protect our belongings during the moveThis was $ABOVE AND BEYOND the price of the moveAble did NOT pay a $claim As a result of damage incurred during the move $is to be paid by the insurance company for the policy WE PURCHASED$is the deductible which is Able's responsibility for damage caused to our belongings by Able's moversWe are yet to receive the insurance settlement.
4) Before filing a complaint with the Revdex.com I placed multiple phone calls to Able which were not returnedI also sent an email stating that if we were unable to discuss this matter I would be placing a complaintI allowed several weeks for you to respond before placing the complaint.
5) It is appreciated that carpet cleaners attempted to clean the stainsWe didOt request the carpet cleanersAble offered to send carpet cleanersHowever, the stains remainedWe provided Able signed copies from our real estate agent stating we were forced to release our $deposit due to the stains on the stairs and the sidewalks from Able movers6) We were also forced to pay $for an extra day of rent as Able did not send the necessary trucks and manpower to move our belongings out the same day.7) We request reimbursement for $$for loss of our security deposit plus $for our extra day of rent
Regards,
*** ***
We make every effort to avoid problems from happening, and we do apologize for any trouble we have caused. To explain Able's position as it pertains to your complaint please consider the following:
- We did send a firm out to repair the walls, and door jams.
- The damage...
to your couch could have been covered if you elected to purchase the proper valuation coverage. You elected to waive this, therefore it is not covered. This was also explained to you during your estimate, outlined in your order for service, and duriing the claims process.
- This leaves us with your opinion of "leaving containers in the wrong locations." We do not feel that putting 28 containers in the wrong location accounts for 50% of the total move cost considering you moved into a single family home.
As mentioned during the claims process, if you have a fair and reasonable offer you would like for us to consider, we would like to satisfy your complaint. Unfortunately, refunding you 50% of your entire move cost for 28 containers being put in the wrong location within your home is not what we would consider fair & reasonable. If there is something you would like to offer that meets this criteria, once again we would like to consider.
We do appreciate the feedback regarding the details you have provided. Able Moving does everything possible to avoid customers from not being completely satisfied with the services we provide, and/or for the solutions to any problems that may occur. An example to this is our A+ Rating with the Revdex.com, and the fact that Able has satisfied 3 of the 4 claimed items completely to the satisfaction of this customer, and has also offered a settlement of $250 for the faded sofa, despite the fact that the claim was filed 74 days past our 90 claim filing policy.
Able would like to settle the remainder of this claim to the customers complete satisfaction. As indicated by the customer; they do not feel it is necessary for Able to pay for the entire original cost (1200) of the sofa. We would like to ask this customer what a fair amount would be in their opinion to satisfy this claim, and for us to take into consideration.
Able is looking forward to hearing back from the customer about a fair settlement number that will satisfy this claim. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: When the sofa left my resident for storage, it was presentable in the home without having to have a cover. When it was returned it no longer is that way. I know that the sofa was purchased some time ago, but it is a very good piece of furniture not something that you change as a fad. Good furniture last for years and years. And since the sofa has been stored most of it's life (as I was on Government assignments overseas), it did not have the usual wear and tear of having been in daily use all this time and certainly not the damage it had upon return to me. I did not expect that they would give me what I paid for it, even though you can't buy that quality furniture at that price today, however I did expect a reasonable amount that I could put toward having it covered or replacement.As to the date I filed my claim I was in training at the [redacted] immediately upon returning to the States and so really did not focus on unpacking or settling in until later. I did inform Travel Office and the officers told me to report it to Able which I did. The person that they sent over to look at the sofa, appeared one way to me and then went back and reported something else to them. I wasn't not in the warehouse with the sofa but I know in what condition it was in when it left my home for storage. Of course over the years there is fading in any thing but where this damage is, there is no mistake as to it's not having been there before.
Regards,
[redacted]
Dear Revdex.com,
I am responding to the recent consumer complaint
#[redacted].
Roman">
Able Moving loaded this customers household goods into storage on 5/20/10. Attachment #1 item #3 is our written inventory from the day of the move indicating the sofa in question had a faded top edge on the fabric prior to us moving from the home. The client signed these inventories on this day, 5/20/10.
When we delivered the storage to this customers new home on 8/2/13 the customer also signed for the delivery of these items. On 1/16/14 (5 months later) we received a claim form (attachment #2) from the customer outlining 4 damages including the sofa in question. As mentioned in our letter (attachment #3) we settled the claims for 3 of the 4 items to the customers satisfaction. We also offered the customer a settlement of $250.00 for the sofa claim as indicated in the customers Revdex.com submittal which they rejected.
We feel that Able Moving & Storage, Inc has gone over and above our standard policies, and "best practices" for the moving & storage industry to satisfy this customers claims and complaint. The reasons why we have not gone further with our attempts is due to the following:
The original inventory indicated, and that the customer acknowledged that the sofa fabric was faded prior to Able moving it for the first time in 2010.
The time limit for claims submissions for this type of move is 90 days. This customer submitted their claim more than 164 days after their move date.
The sofa was purchased in 1990 as indicated on the claim form (attachment #2) for $1200. This customer has moved several times as an employee for the government, and we feel a $1250 settlement is not reasonable, and our offer of $250 is more than fair. Attachment #4 is a current picture of the area on the sofa claimed as faded, which should also indicate that the $1250 request is not reasonable.
Able Moving makes every effort to go over and above to satisfy its clients, and will continue to do so. After reading this response and attachments, if the Revdex.com feels Able should do something further to satisfy this customer we will gladly take it into consideration.
We look forward to hearing from you.
Thank you,
Able Moving
[redacted] was receiving information directly from her [redacted] bank account that her funds would be
released immediately, while Able process
was with her [redacted].
Able had no control over her bank and credit card company interactions. Some...
history of this is as follows:4/22, [redacted] contacted our company a day after her spouse
[redacted] had provided and given authorization for a deposit and
pre-authorization for their upcoming move using his spouses [redacted] credit
card on 4/21. [redacted]’s complaint was
that she was on travel and the pre-authorization on her credit card had frozen
funds in which she needed for her travels.
After providing the details of her spouse instructions later that day [redacted] called and provided new credit card information and requested we release
the hold on [redacted] cards. 4/22 Able processed
the release for the pre-authorization.
4/23 [redacted] called to say her card still reflected a hold
on the pre-authorization, Able immediately called our processing center and was
also told at that time this was an [redacted] savings account and we would need to
contact her bank directly if she wanted
the release immediately.
4/23 [redacted] and Able had a conference call with her bank
and the release was processed that day. A refund for her deposit was issued as well at
8:24 that morning.
4/23 [redacted] canceled her move and we were instructed to
refund [redacted]. 4/23 at 10:00 am [redacted] and Able contacted [redacted] bank and Able authorized the release on his credit
card, at that time [redacted] was told it would be up to 2 business days for the
release to take place. [redacted] did not
inquire as to why his spouse’s release was instant and his would take longer.
4/23 Able contacted [redacted] and [redacted]’s [redacted] merchant to inquire on both the refunds and the pre-authorization release to
[redacted]’s credit card. After speaking
with [redacted] representative #[redacted], we were told all transactions take up
to 2 business days.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: When the sofa left my resident for storage, it was presentable in the home without having to have a cover. When it was returned it no longer is that way. I know that the sofa was purchased some time ago, but it is a very good piece of furniture not something that you change as a fad. Good furniture last for years and years. And since the sofa has been stored most of it's life (as I was on Government assignments overseas), it did not have the usual wear and tear of having been in daily use all this time and certainly not the damage it had upon return to me. I did not expect that they would give me what I paid for it, even though you can't buy that quality furniture at that price today, however I did expect a reasonable amount that I could put toward having it covered or replacement.
As to the date I filed my claim I was in training at the [redacted] immediately upon returning to the States and so really did not focus on unpacking or settling in until later. I did inform Travel Office and the officers told me to report it to Able which I did.
The person that they sent over to look at the sofa, appeared one way to me and then went back and reported something else to them. I wasn't not in the warehouse with the sofa but I know in what condition it was in when it left my home for storage. Of course over the years there is fading in any thing but where this damage is, there is no mistake as to it's not having been there before.
Regards,
[redacted]
Dear Revdex.com,I am responding to the recent consumer complaint
#[redacted]. Able Moving loaded this customers household goods into storage on 5/20/10. Attachment #1 item #3 is our written inventory from the day of the move indicating the sofa in question had a faded top edge on the fabric prior...
to us moving from the home. The client signed these inventories on this day, 5/20/10.When we delivered the storage to this customers new home on 8/2/13 the customer also signed for the delivery of these items. On 1/16/14 (5 months later) we received a claim form (attachment #2) from the customer outlining 4 damages including the sofa in question. As mentioned in our letter (attachment #3) we settled the claims for 3 of the 4 items to the customers satisfaction. We also offered the customer a settlement of $250.00 for the sofa claim as indicated in the customers Revdex.com submittal which they rejected.We feel that Able Moving & Storage, Inc has gone over and above our standard policies, and "best practices" for the moving & storage industry to satisfy this customers claims and complaint. The reasons why we have not gone further with our attempts is due to the following:The original inventory indicated, and that the customer acknowledged that the sofa fabric was faded prior to Able moving it for the first time in 2010.The time limit for claims submissions for this type of move is 90 days. This customer submitted their claim more than 164 days after their move date.The sofa was purchased in 1990 as indicated on the claim form (attachment #2) for $1200. This customer has moved several times as an employee for the government, and we feel a $1250 settlement is not reasonable, and our offer of $250 is more than fair. Attachment #4 is a current picture of the area on the sofa claimed as faded, which should also indicate that the $1250 request is not reasonable.Able Moving makes every effort to go over and above to satisfy its clients, and will continue to do so. After reading this response and attachments, if the Revdex.com feels Able should do something further to satisfy this customer we will gladly take it into consideration.We look forward to hearing from you.Thank you,Able Moving
Able just handled a very difficult move for me and I am totally impressed. I had underestimated the amount of furniture and boxes to be moved so the move took much longer than expected. We also had a stop to make to pick up furniture stored elsewhere. The moving crew, run by Jose, was patient, polite, and extremely hard-working. There were a number of challenges to their strength and patience. Despite the difficult conditions they couldn't have been nicer. They must have been dog-tired by the end of a long and difficult day but they still wanted to be sure the job was done well. Highly recommended.
We do appreciate the feedback regarding the details you have provided. Able Moving does everything possible to avoid customers from not being completely satisfied with the services we provide, and/or for the solutions to any problems that may occur. An example to this is our A+ Rating with the Revdex.com, and the fact that Able has satisfied 3 of the 4 claimed items completely to the satisfaction of this customer, and has also offered a settlement of $250 for the faded sofa, despite the fact that the claim was filed 74 days past our 90 claim filing policy.Able would like to settle the remainder of this claim to the customers complete satisfaction. As indicated by the customer; they do not feel it is necessary for Able to pay for the entire original cost (1200) of the sofa. We would like to ask this customer what a fair amount would be in their opinion to satisfy this claim, and for us to take into consideration.Able is looking forward to hearing back from the customer about a fair settlement number that will satisfy this claim. Thank you.
*** ***
We are sorry that you have not accepted any responsibility for the situation that occurred, and see no values in the efforts that Able has made to satisfy the claims & issues experienced.
Able will be sending you a settlement of an additional $to satisfy this complaint under the understanding that you acknowledge this issue is resolved to your satisfaction, and no further disputes will be made on your partPlease let us know how you would like to proceedThank you
*** ***,
As you should remember the reason why the carpets were stained is because of the amount of dark liquids that came out of your appliance during your move because it was not serviced correctlyAfter the stains occurred, and directly after your phone call to tell
us of the damage we immediately sent a carpet cleaning company to your home to clean your carpetsFrom the pictures and information we received the carpets were cleaned satisfactorilyThis effort should indicate the level of concern that Able had over this issueIn addition to these efforts I would like to remind you that we also just settled your handling claims for over $4,Paying a $4,claim, and $for a cleaning company on a $move should also indicate the level of customer service we have and the responsibility for our mistakes we are willing to takeAsking us to pay $on a $security deposit claim on top of a $cleaning fee after all that has transpired seems excessive, especially after holding a Revdex.com complaint over our heads.
Again, we do apologize for the damages incurred with your move, and hope you do see the many values that Able has in owning up to the damages we causedWe also hope you take some responsibility for the liquids left inside of your appliance for your move, and consider a more fair & reasonable offer for a settlementThank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes You should have insurance to cover any damages you cause You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms The containers had to be moved from the garage to the basement and vice versaWe also had to put our beds together For this lack of moving items and not moving items this is worth 50% of the price I paid you You did a horrible job and should never move a family household again You need to make this rightDo the right thing What if this was your family? What would you do? Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1) Able's printed brochures promise carpet runners to be placedRunners were NOT placedIF runners were placed the stains would have been contained to the protective runner2) The freezer was defrosted and thoroughly cleaned week prior to the move3) We purchased insurance to protect our belongings during the moveThis was $ABOVE AND BEYOND the price of the moveAble did NOT pay a $claim As a result of damage incurred during the move $is to be paid by the insurance company for the policy WE PURCHASED$is the deductible which is Able's responsibility for damage caused to our belongings by Able's moversWe are yet to receive the insurance settlement.
4) Before filing a complaint with the Revdex.com I placed multiple phone calls to Able which were not returnedI also sent an email stating that if we were unable to discuss this matter I would be placing a complaintI allowed several weeks for you to respond before placing the complaint.
5) It is appreciated that carpet cleaners attempted to clean the stainsWe didOt request the carpet cleanersAble offered to send carpet cleanersHowever, the stains remainedWe provided Able signed copies from our real estate agent stating we were forced to release our $deposit due to the stains on the stairs and the sidewalks from Able movers6) We were also forced to pay $for an extra day of rent as Able did not send the necessary trucks and manpower to move our belongings out the same day.7) We request reimbursement for $$for loss of our security deposit plus $for our extra day of rent
Regards,
*** ***
We make every effort to avoid problems from happening, and we do apologize for any trouble we have caused. To explain Able's position as it pertains to your complaint please consider the following:
- We did send a firm out to repair the walls, and door jams.
- The damage...
to your couch could have been covered if you elected to purchase the proper valuation coverage. You elected to waive this, therefore it is not covered. This was also explained to you during your estimate, outlined in your order for service, and duriing the claims process.
- This leaves us with your opinion of "leaving containers in the wrong locations." We do not feel that putting 28 containers in the wrong location accounts for 50% of the total move cost considering you moved into a single family home.
As mentioned during the claims process, if you have a fair and reasonable offer you would like for us to consider, we would like to satisfy your complaint. Unfortunately, refunding you 50% of your entire move cost for 28 containers being put in the wrong location within your home is not what we would consider fair & reasonable. If there is something you would like to offer that meets this criteria, once again we would like to consider.
We do appreciate the feedback regarding the details you have provided. Able Moving does everything possible to avoid customers from not being completely satisfied with the services we provide, and/or for the solutions to any problems that may occur. An example to this is our A+ Rating with the Revdex.com, and the fact that Able has satisfied 3 of the 4 claimed items completely to the satisfaction of this customer, and has also offered a settlement of $250 for the faded sofa, despite the fact that the claim was filed 74 days past our 90 claim filing policy.
Able would like to settle the remainder of this claim to the customers complete satisfaction. As indicated by the customer; they do not feel it is necessary for Able to pay for the entire original cost (1200) of the sofa. We would like to ask this customer what a fair amount would be in their opinion to satisfy this claim, and for us to take into consideration.
Able is looking forward to hearing back from the customer about a fair settlement number that will satisfy this claim. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: When the sofa left my resident for storage, it was presentable in the home without having to have a cover. When it was returned it no longer is that way. I know that the sofa was purchased some time ago, but it is a very good piece of furniture not something that you change as a fad. Good furniture last for years and years. And since the sofa has been stored most of it's life (as I was on Government assignments overseas), it did not have the usual wear and tear of having been in daily use all this time and certainly not the damage it had upon return to me. I did not expect that they would give me what I paid for it, even though you can't buy that quality furniture at that price today, however I did expect a reasonable amount that I could put toward having it covered or replacement.As to the date I filed my claim I was in training at the [redacted] immediately upon returning to the States and so really did not focus on unpacking or settling in until later. I did inform Travel Office and the officers told me to report it to Able which I did. The person that they sent over to look at the sofa, appeared one way to me and then went back and reported something else to them. I wasn't not in the warehouse with the sofa but I know in what condition it was in when it left my home for storage. Of course over the years there is fading in any thing but where this damage is, there is no mistake as to it's not having been there before.
Regards,
[redacted]
Dear Revdex.com,
I am responding to the recent consumer complaint
#[redacted].
Roman">
Able Moving loaded this customers household goods into storage on 5/20/10. Attachment #1 item #3 is our written inventory from the day of the move indicating the sofa in question had a faded top edge on the fabric prior to us moving from the home. The client signed these inventories on this day, 5/20/10.
When we delivered the storage to this customers new home on 8/2/13 the customer also signed for the delivery of these items. On 1/16/14 (5 months later) we received a claim form (attachment #2) from the customer outlining 4 damages including the sofa in question. As mentioned in our letter (attachment #3) we settled the claims for 3 of the 4 items to the customers satisfaction. We also offered the customer a settlement of $250.00 for the sofa claim as indicated in the customers Revdex.com submittal which they rejected.
We feel that Able Moving & Storage, Inc has gone over and above our standard policies, and "best practices" for the moving & storage industry to satisfy this customers claims and complaint. The reasons why we have not gone further with our attempts is due to the following:
The original inventory indicated, and that the customer acknowledged that the sofa fabric was faded prior to Able moving it for the first time in 2010.
The time limit for claims submissions for this type of move is 90 days. This customer submitted their claim more than 164 days after their move date.
The sofa was purchased in 1990 as indicated on the claim form (attachment #2) for $1200. This customer has moved several times as an employee for the government, and we feel a $1250 settlement is not reasonable, and our offer of $250 is more than fair. Attachment #4 is a current picture of the area on the sofa claimed as faded, which should also indicate that the $1250 request is not reasonable.
Able Moving makes every effort to go over and above to satisfy its clients, and will continue to do so. After reading this response and attachments, if the Revdex.com feels Able should do something further to satisfy this customer we will gladly take it into consideration.
We look forward to hearing from you.
Thank you,
Able Moving
[redacted] was receiving information directly from her [redacted] bank account that her funds would be
released immediately, while Able process
was with her [redacted].
Able had no control over her bank and credit card company interactions. Some...
history of this is as follows:4/22, [redacted] contacted our company a day after her spouse
[redacted] had provided and given authorization for a deposit and
pre-authorization for their upcoming move using his spouses [redacted] credit
card on 4/21. [redacted]’s complaint was
that she was on travel and the pre-authorization on her credit card had frozen
funds in which she needed for her travels.
After providing the details of her spouse instructions later that day [redacted] called and provided new credit card information and requested we release
the hold on [redacted] cards. 4/22 Able processed
the release for the pre-authorization.
4/23 [redacted] called to say her card still reflected a hold
on the pre-authorization, Able immediately called our processing center and was
also told at that time this was an [redacted] savings account and we would need to
contact her bank directly if she wanted
the release immediately.
4/23 [redacted] and Able had a conference call with her bank
and the release was processed that day. A refund for her deposit was issued as well at
8:24 that morning.
4/23 [redacted] canceled her move and we were instructed to
refund [redacted]. 4/23 at 10:00 am [redacted] and Able contacted [redacted] bank and Able authorized the release on his credit
card, at that time [redacted] was told it would be up to 2 business days for the
release to take place. [redacted] did not
inquire as to why his spouse’s release was instant and his would take longer.
4/23 Able contacted [redacted] and [redacted]’s [redacted] merchant to inquire on both the refunds and the pre-authorization release to
[redacted]’s credit card. After speaking
with [redacted] representative #[redacted], we were told all transactions take up
to 2 business days.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: When the sofa left my resident for storage, it was presentable in the home without having to have a cover. When it was returned it no longer is that way. I know that the sofa was purchased some time ago, but it is a very good piece of furniture not something that you change as a fad. Good furniture last for years and years. And since the sofa has been stored most of it's life (as I was on Government assignments overseas), it did not have the usual wear and tear of having been in daily use all this time and certainly not the damage it had upon return to me. I did not expect that they would give me what I paid for it, even though you can't buy that quality furniture at that price today, however I did expect a reasonable amount that I could put toward having it covered or replacement.
As to the date I filed my claim I was in training at the [redacted] immediately upon returning to the States and so really did not focus on unpacking or settling in until later. I did inform Travel Office and the officers told me to report it to Able which I did.
The person that they sent over to look at the sofa, appeared one way to me and then went back and reported something else to them. I wasn't not in the warehouse with the sofa but I know in what condition it was in when it left my home for storage. Of course over the years there is fading in any thing but where this damage is, there is no mistake as to it's not having been there before.
Regards,
[redacted]
Dear Revdex.com,I am responding to the recent consumer complaint
#[redacted]. Able Moving loaded this customers household goods into storage on 5/20/10. Attachment #1 item #3 is our written inventory from the day of the move indicating the sofa in question had a faded top edge on the fabric prior...
to us moving from the home. The client signed these inventories on this day, 5/20/10.When we delivered the storage to this customers new home on 8/2/13 the customer also signed for the delivery of these items. On 1/16/14 (5 months later) we received a claim form (attachment #2) from the customer outlining 4 damages including the sofa in question. As mentioned in our letter (attachment #3) we settled the claims for 3 of the 4 items to the customers satisfaction. We also offered the customer a settlement of $250.00 for the sofa claim as indicated in the customers Revdex.com submittal which they rejected.We feel that Able Moving & Storage, Inc has gone over and above our standard policies, and "best practices" for the moving & storage industry to satisfy this customers claims and complaint. The reasons why we have not gone further with our attempts is due to the following:The original inventory indicated, and that the customer acknowledged that the sofa fabric was faded prior to Able moving it for the first time in 2010.The time limit for claims submissions for this type of move is 90 days. This customer submitted their claim more than 164 days after their move date.The sofa was purchased in 1990 as indicated on the claim form (attachment #2) for $1200. This customer has moved several times as an employee for the government, and we feel a $1250 settlement is not reasonable, and our offer of $250 is more than fair. Attachment #4 is a current picture of the area on the sofa claimed as faded, which should also indicate that the $1250 request is not reasonable.Able Moving makes every effort to go over and above to satisfy its clients, and will continue to do so. After reading this response and attachments, if the Revdex.com feels Able should do something further to satisfy this customer we will gladly take it into consideration.We look forward to hearing from you.Thank you,Able Moving
Able just handled a very difficult move for me and I am totally impressed. I had underestimated the amount of furniture and boxes to be moved so the move took much longer than expected. We also had a stop to make to pick up furniture stored elsewhere. The moving crew, run by Jose, was patient, polite, and extremely hard-working. There were a number of challenges to their strength and patience. Despite the difficult conditions they couldn't have been nicer. They must have been dog-tired by the end of a long and difficult day but they still wanted to be sure the job was done well. Highly recommended.
We do appreciate the feedback regarding the details you have provided. Able Moving does everything possible to avoid customers from not being completely satisfied with the services we provide, and/or for the solutions to any problems that may occur. An example to this is our A+ Rating with the Revdex.com, and the fact that Able has satisfied 3 of the 4 claimed items completely to the satisfaction of this customer, and has also offered a settlement of $250 for the faded sofa, despite the fact that the claim was filed 74 days past our 90 claim filing policy.Able would like to settle the remainder of this claim to the customers complete satisfaction. As indicated by the customer; they do not feel it is necessary for Able to pay for the entire original cost (1200) of the sofa. We would like to ask this customer what a fair amount would be in their opinion to satisfy this claim, and for us to take into consideration.Able is looking forward to hearing back from the customer about a fair settlement number that will satisfy this claim. Thank you.