A & E Sewing Center

Dear Revdex.com,I am responding to the recent consumer complaint # [redacted] Able Moving loaded this customers household goods into storage on 5/20/Attachment #item #is our written inventory from the day of the move indicating the sofa in question had a faded top edge on the fabric prior to us moving from the homeThe client signed these inventories on this day, 5/20/10.When we delivered the storage to this customers new home on 8/2/the customer also signed for the delivery of these itemsOn 1/16/(months later) we received a claim form (attachment #2) from the customer outlining damages including the sofa in questionAs mentioned in our letter (attachment #3) we settled the claims for of the items to the customers satisfactionWe also offered the customer a settlement of $for the sofa claim as indicated in the customers Revdex.com submittal which they rejected.We feel that Able Moving & Storage, Inc has gone over and above our standard policies, and "best practices" for the moving & storage industry to satisfy this customers claims and complaintThe reasons why we have not gone further with our attempts is due to the following:The original inventory indicated, and that the customer acknowledged that the sofa fabric was faded prior to Able moving it for the first time in 2010.The time limit for claims submissions for this type of move is daysThis customer submitted their claim more than days after their move date.The sofa was purchased in as indicated on the claim form (attachment #2) for $This customer has moved several times as an employee for the government, and we feel a $settlement is not reasonable, and our offer of $is more than fairAttachment #is a current picture of the area on the sofa claimed as faded, which should also indicate that the $request is not reasonable.Able Moving makes every effort to go over and above to satisfy its clients, and will continue to do soAfter reading this response and attachments, if the Revdex.com feels Able should do something further to satisfy this customer we will gladly take it into consideration.We look forward to hearing from you.Thank you,Able Moving

We do appreciate the feedback regarding the details you have providedAble Moving does everything possible to avoid customers from not being completely satisfied with the services we provide, and/or for the solutions to any problems that may occurAn example to this is our A+ Rating with the Revdex.com, and the fact that Able has satisfied of the claimed items completely to the satisfaction of this customer, and has also offered a settlement of $for the faded sofa, despite the fact that the claim was filed days past our claim filing policy.Able would like to settle the remainder of this claim to the customers complete satisfactionAs indicated by the customer; they do not feel it is necessary for Able to pay for the entire original cost (1200) of the sofaWe would like to ask this customer what a fair amount would be in their opinion to satisfy this claim, and for us to take into consideration.Able is looking forward to hearing back from the customer about a fair settlement number that will satisfy this claimThank you

[redacted] was receiving information directly from her [redacted] bank account that her funds would be released immediately, while Able process was with her [redacted] Able had no control over her bank and credit card company interactionsSome history of this is as follows:4/22, [redacted] contacted our company a day after her spouse [redacted] had provided and given authorization for a deposit and pre-authorization for their upcoming move using his spouses [redacted] credit card on 4/ [redacted] ***’s complaint was that she was on travel and the pre-authorization on her credit card had frozen funds in which she needed for her travels After providing the details of her spouse instructions later that day [redacted] called and provided new credit card information and requested we release the hold on [redacted] cards 4/Able processed the release for the pre-authorization 4/ [redacted] called to say her card still reflected a hold on the pre-authorization, Able immediately called our processing center and was also told at that time this was an [redacted] savings account and we would need to contact her bank directly if she wanted the release immediately 4/ [redacted] and Able had a conference call with her bank and the release was processed that day A refund for her deposit was issued as well at 8:that morning4/ [redacted] canceled her move and we were instructed to refund [redacted] 4/at 10:am [redacted] and Able contacted [redacted] bank and Able authorized the release on his credit card, at that time [redacted] was told it would be up to business days for the release to take place [redacted] did not inquire as to why his spouse’s release was instant and his would take longer4/Able contacted [redacted] and [redacted] ***’s [redacted] merchant to inquire on both the refunds and the pre-authorization release to [redacted] ***’s credit card After speaking with [redacted] representative # [redacted] , we were told all transactions take up to business days

Dear Revdex.com, I am responding to the recent consumer complaint # [redacted] Roman"> Able Moving loaded this customers household goods into storage on 5/20/Attachment #item #is our written inventory from the day of the move indicating the sofa in question had a faded top edge on the fabric prior to us moving from the homeThe client signed these inventories on this day, 5/20/When we delivered the storage to this customers new home on 8/2/the customer also signed for the delivery of these itemsOn 1/16/(months later) we received a claim form (attachment #2) from the customer outlining damages including the sofa in questionAs mentioned in our letter (attachment #3) we settled the claims for of the items to the customers satisfactionWe also offered the customer a settlement of $for the sofa claim as indicated in the customers Revdex.com submittal which they rejectedWe feel that Able Moving & Storage, Inc has gone over and above our standard policies, and "best practices" for the moving & storage industry to satisfy this customers claims and complaintThe reasons why we have not gone further with our attempts is due to the following: The original inventory indicated, and that the customer acknowledged that the sofa fabric was faded prior to Able moving it for the first time in The time limit for claims submissions for this type of move is daysThis customer submitted their claim more than days after their move dateThe sofa was purchased in as indicated on the claim form (attachment #2) for $This customer has moved several times as an employee for the government, and we feel a $settlement is not reasonable, and our offer of $is more than fairAttachment #is a current picture of the area on the sofa claimed as faded, which should also indicate that the $request is not reasonableAble Moving makes every effort to go over and above to satisfy its clients, and will continue to do soAfter reading this response and attachments, if the Revdex.com feels Able should do something further to satisfy this customer we will gladly take it into considerationWe look forward to hearing from youThank you, Able Moving

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When the sofa left my resident for storage, it was presentable in the home without having to have a cover When it was returned it no longer is that way I know that the sofa was purchased some time ago, but it is a very good piece of furniture not something that you change as a fad Good furniture last for years and years And since the sofa has been stored most of it's life (as I was on Government assignments overseas), it did not have the usual wear and tear of having been in daily use all this time and certainly not the damage it had upon return to me I did not expect that they would give me what I paid for it, even though you can't buy that quality furniture at that price today, however I did expect a reasonable amount that I could put toward having it covered or replacement.As to the date I filed my claim I was in training at the [redacted] immediately upon returning to the States and so really did not focus on unpacking or settling in until later I did inform Travel Office and the officers told me to report it to Able which I did The person that they sent over to look at the sofa, appeared one way to me and then went back and reported something else to them I wasn't not in the warehouse with the sofa but I know in what condition it was in when it left my home for storage Of course over the years there is fading in any thing but where this damage is, there is no mistake as to it's not having been there before Regards, [redacted]