We reached out for [redacted] to discuss the issue with this missed pick up and we are awaiting a return callWe spoke with the customer service representative who advised she was trying to be professional and was simply trying to convey to the customer the reason the freight could not be picked up at that time of dayWe apologize if the customer feels the situation was not properly handled and we have counseled the employee to try to understand the customers frustration and the need to be more professional
We reached out for [redacted] to discuss the issue with this missed pick up and we are awaiting a return callWe spoke with the customer service representative who advised she was trying to be professional and was simply trying to convey to the customer the reason the freight could not be picked up at that time of dayWe apologize if the customer feels the situation was not properly handled and we have counseled the employee to try to understand the customers frustration and the need to be more professional