A F & Auto Service Reviews (1)
On Thursday, [redacted] I went to my local Cadillac dealership to have my 2007 Cadillac SRX4 looked at. I had 3 complaints: The motor was vibrating due to a broken motor mount, there was a noise under the hood, and there was a hesitation when the automatic transmission downshifted from 2nd to 1st. [redacted]: American Financial & Automotive Services, Inc was notified that the car was in the shop. They sent an adjuster out to "listen" to the car and take pictures of the general condition of the car. The dealer could not find the cause of the problem without a complete tear down which would cost $1800-1900 and that if the problem was determined to not be under warranty then I was responsible for that amount. Determining that this was high I found a reputable, licensed mechanic nearby that was several hundred dollars less expensive if I had to pay for the teardown. [redacted], the [redacted], discovered that one of the heads was improperly cast which caused the low pressure and engine noise. He notified [redacted] and they sent another inspector out to take more pictures. In addition, the repair shop was required and complied with sending in a detailed list of all required parts to repair the vehicle. [redacted] then talked to the mechanic on the phone and had him read the entire list to them and told him that it was not approved yet and that it would be sent back to a supervisor for review. In addition, [redacted] said that if they approve the engine repair they would have to wait until after that repair was done to determine if the motor mount, which the first inspector determined was broken, would be approved. These things are clearly a warranty fix. Though they haven't denied the claim, as of tomorrow it will be three weeks since they were first notified. This is beyond a reasonable amount of time. I have been without my primary car for 3 weeks and the mechanic where the car is now has had his bay tied up for 2 weeks. This is unprofessional and inconsiderate.