For the record, [redacted] has not been in ownership of 04 storage in quite some time and a newer investor has in the past year taken up new ownership. My name is [redacted], I have been the manager here at 04 storage for just about a year now. The first written response I had received...
from the tenant in question was during my one week vacation period out of state. The tenant was upset at the notion that everyone including them-self were being evicted. During that time another representative (who was not as keen to the eviction situation since he had come from another facility) was present in the office to work and assist tenants in place of me in my absence. I responded as soon as I was back in town the following Monday. The tenant found it "coincidental" that after I issued the notices I had left on vacation, and the tenant therefor concluded that I was neglecting all responsibility for the over-site of the entire facility. This tenant believes that I did not give he/she ample time to move from their storage unit, only "35 days notice." We in fact began notifying tenants August 15th by phone all while verifying their addresses on file. A warning letter was officially sent out on the 17th of August via certified mail, then in early September we sent the official eviction notice via certified mail again (we have domestic return receipts to confirm this) setting the date for move outs for all tenants on or before the date of September 30th 2015. That comes out to 44 days notice not counting the day we sent them out but otherwise just shy of 45 days, which in accordance with TSSA eviction regulations, is more than enough time as they only stipulate 15 days for notice. Our notification process is completely within the guides of the law. The cost of move in as well as move out is based on the tenants own needs/wants and they are free to make their own financial choices based on the current free market in place for storage facilities and movers alike. We are in no way responsible for how a tenant chooses to move, store or finance their personal endeavors, however we have made great strides to aid our tenants in the move out process. All tenants are being offered free rent for the month of September along with discounts from local moving company, "Two Men and a Truck", to help with the move out process. If the tenant in question had kept in communication with us, he/she would be aware that we are willing to refund the rent for the month of August as additional aid, otherwise we feel we have done everything within our power to help this individual. I find the desired settlement for the tenant in question to be unreasonable, given that we simply can no longer accommodate any tenants here at 04 Storage due to the decrepit state of the facility. It is very much in need of renovations which is the reason why we have issued eviction notices to every single tenant in the first place. We very much intend to upgrade/improve the facility as a whole. There cannot be a demolition even in partial while a tenant is still occupying the facility. It is an unrealistic request for us to allow any tenant to stay during reconstruction/ demolition period or to finance any move or storage outside of our facility. With all due respect, we hope this answers any and all questions regarding the tenant in question or how we operate and conduct ourselves here at 04 storage. Thank you. Sincerely, [redacted]; Manager 04 Storage [redacted]
[redacted]
For the record, [redacted] has not been in ownership of 04 storage in quite some time and a newer investor has in the past year taken up new ownership. My name is [redacted], I have been the manager here at 04 storage for just about a year now. The first written response I had received...
from the tenant in question was during my one week vacation period out of state. The tenant was upset at the notion that everyone including them-self were being evicted. During that time another representative (who was not as keen to the eviction situation since he had come from another facility) was present in the office to work and assist tenants in place of me in my absence. I responded as soon as I was back in town the following Monday. The tenant found it "coincidental" that after I issued the notices I had left on vacation, and the tenant therefor concluded that I was neglecting all responsibility for the over-site of the entire facility. This tenant believes that I did not give he/she ample time to move from their storage unit, only "35 days notice." We in fact began notifying tenants August 15th by phone all while verifying their addresses on file. A warning letter was officially sent out on the 17th of August via certified mail, then in early September we sent the official eviction notice via certified mail again (we have domestic return receipts to confirm this) setting the date for move outs for all tenants on or before the date of September 30th 2015. That comes out to 44 days notice not counting the day we sent them out but otherwise just shy of 45 days, which in accordance with TSSA eviction regulations, is more than enough time as they only stipulate 15 days for notice. Our notification process is completely within the guides of the law. The cost of move in as well as move out is based on the tenants own needs/wants and they are free to make their own financial choices based on the current free market in place for storage facilities and movers alike. We are in no way responsible for how a tenant chooses to move, store or finance their personal endeavors, however we have made great strides to aid our tenants in the move out process. All tenants are being offered free rent for the month of September along with discounts from local moving company, "Two Men and a Truck", to help with the move out process. If the tenant in question had kept in communication with us, he/she would be aware that we are willing to refund the rent for the month of August as additional aid, otherwise we feel we have done everything within our power to help this individual. I find the desired settlement for the tenant in question to be unreasonable, given that we simply can no longer accommodate any tenants here at 04 Storage due to the decrepit state of the facility. It is very much in need of renovations which is the reason why we have issued eviction notices to every single tenant in the first place. We very much intend to upgrade/improve the facility as a whole. There cannot be a demolition even in partial while a tenant is still occupying the facility. It is an unrealistic request for us to allow any tenant to stay during reconstruction/ demolition period or to finance any move or storage outside of our facility. With all due respect, we hope this answers any and all questions regarding the tenant in question or how we operate and conduct ourselves here at 04 storage. Thank you. Sincerely, [redacted]; Manager 04 Storage [redacted]
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