A F S Aerial Photography Inc.

Hello,I just called *** and I could not leave a message. I sent an email stating to Ms*** that we would email the service records she has here with our team by emailWe should have to her by MondayI mentioned in the note I have never heard of this request until the Revdex.com message and
our Service Manager does not know about this requestThank you

Please fid below communcation with consumerWe have been very clear and have done what was right from what I am told by our teamI am not sure why we woudl be asked to give money back when we did the work we were asked to doThe notes are from *** *** at HaleyPlease let me know what
else we can provide
*** ***
6/11/
We had vehicle in for these complaints. Tire monitor light is onDiagnosed it needed sensor at this time, declined on this repair order. When in park car rolls more than usual. Diagnosed front motor mount stretchedCustomer approved replacing of motor mountPart #part price labor Power steering hard to turnDiagnosed power steering rack binding and possible spool valve internal failureCustomer approved replacing power steering rack and to set toe. Part# 22902260-rack- 683.76, Part# 88861037- fluid-13.00, Part# 15115366- steering shaft- Labor for that repair was Also we replaced a bulb Part# 12450108- Car wash done at $
6/16/
Vehicle returned for the tire senor only Part # 13586335- Labor On this repair order no mention of power steering issue
6/23/
Vehicle here for recalls and 14187. No mention of power steering issue or tire light being onBased on our records from repair order
7/1/
Vehicle returned with complaint of binding in while steeringThe *** *** *** *** and Irode with the customer and did feel the steering binding. We immediately took vehicle in*** *** concluded that the rack needed to be replaced again along with replacing the power steering pump do to contamination. We replaced the rack under parts warranty and didn't charge any laborLabor is not included in any part warranty claim, and replaced the pump at no charge to the customer do to the amount of money that was spent during the 6/11/visitPump part number is 20954812, retail price is labor 269.85. No mention of tire light on
August visit
Customer complained about tire light being onI took care of repair internally by installing another tire monitor sensor for her at no chargeI did explain to her that there are total sensors in that vehicle and another one could go bad at anytime. They are battery operated and the batteries are not serviceableYou have to replace the sensor
From: *** *** ***
Sent: Tuesday, September 23, 4:PM
To: ***
Cc: *** ***
Subject: Re: *** ***
Hello
*** will get the technician team to write out what they found and what the diagnosis wasThen he will list each part used by part number and name He will e mail to you and I
He should have done within hours after talking to tech
Thank you
*** ***
Sent from my***
On Sep 22, 2014, at 8:PM, *** *** ***
I have this already I want a copy of the parts price list for my vehicle repairs. I want to see where and what parts were ordered for my vehicle
You are absolutely rightI have been in there at least every weeks from the first time I brought my vehicle in for repairs. Currently, I still have the exact same issues with the exception of the water pump. However, I did call the very next day after you installed the power steering rack to inform you that I was still having the same turning issues. I brought it back a few days later and *** said they could not find a problemThe vehicle was returned to me without any repairs after that visit. I called again a couple of days later to say it was still hard to turn. *** requested that I bring the vehicle back and he and a technician would ride with me so we could verify what I was talking about.
I came back in for the 3rd time for the steering problem and the technician stated there is definitely a problem.. He asked *** what did they do and *** said they replaced the steering rack. Because the technician stated there was definitely still a problem, he asked *** how did he know it was the steering rack and not the power steering pump. *** did not know.. He did not know, but obviously the steering rack was not the issue. *** set the appointment for me to bring the vehicle back for the 4th time so they could figure out what the problem. After the diagnoses they replaced the power steering pump and advised me that the power steering rack was defective causing debris to damage the power steering pump. Replacing the power steering pump repaired the power steering issue and I was not charged for replacing the power steering pump in lieu of the misdiagnoses of replacing the power steering rack. However I drove the vehicle the very next morning after the power steering rack was replaced and I still had the exact same turning issue. Replacing the power steering pump is significantly less than replacing the power steering rack and I do not feel that I should be charged fo the misdiagnosis of same
After the steering issues were addressed, I talked to *** about the r

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Since *** *** has not even provided the correct information to my case, it seems they are trying to cover the case. My name is*** *** and not *** ***. The complaint is that the *** was miss firing and that they found one cylinder that needed a new plug and coil, and they recommended to replace only one plug and coil. They wish me to replace one at a time for hours of labor adding to hours of work at $per hour replacing one at time ever other week as they all needed replacing. When I took the car into another shop as Haley Buick did not seem trust worthy, they said I need to replace all plugs and coils to get the car running without missing firing as the car had miles and needed it anyhow. They also found several code in the computer they were reset without being fixed. The new shop charged me hours to replace all plugs and coils and provided me with additional problems on the car *** *** wanted to place charge addition fee to fix the root problem one at a time. If they were to fix the root problem from the start they would have reap the rewards or hour of labor but instead insisted on trying to get hours of labor at $per hour. This type of dishonest business needs to be stop. They are a dishonest business and need to face reality if they wish to stay in business
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have received copies of the documents that I requestedI also forwarded of the emails that I had with the Service Manager that show the business was completely aware of the issue and lied when they stated they were unaware of the issue until a complaint was made.I consider this complaint resolved
Regards,
*** ***

On 11-19-16 [redacted] came to my office with Chris F[redacted] our Service Manager. They told me about the situation of the [redacted] having water marks on the black exterior and also swirl marks. We talked and the more I listened I realized it had nothing to do with the product we put on car but the...

water marks were on vehicle before the sealant was added. We went outside to look at [redacted] and I can see the marks with [redacted]. He told me he has a place on Broad Street that told him what had to be done to make the paint look better. I have no idea when the marks got on the paint because I just saw the car. I told him on Monday I would show commodore company the paint to see if they could get marks out and make it look good. It is black and you see more than a light color but these marks need to come out or repaint the hood. I talked to [redacted] Detailing where [redacted] had talked to someone and they said they can detail the car and get water marks out as well as the swirls. Tyler H[redacted] and I delivered the [redacted] to his house and dropped off keys to Mrs. [redacted]. After Thanksgiving [redacted] will get [redacted] to [redacted] and [redacted]. Haley Buick GMC will pay $[redacted] to get the car detailed on exterior. If he needs a ride after dropping off or a rental car while in shop for 2 or 3 days we will also pay for that. Mr[redacted] has elected to cancel the interior and exterior protection package as I offered and we will refund the money Tuesday. If it was financed the check will go to bank to come off back end of loan and if paid cash will send check to customer. I am checking on this now. Mr and Mrs [redacted] had conversation with other employees so I will gather the comments and put in file. I was not told by Mr or Mrs that this claim had been opened. BAsed on experience I believe we are doing what is needed to be done to satisfy the customer with using another detail shop. I did explain to Mr [redacted] I do not have anyone on staff that can do the process needed to remove the water spots but commodore or [redacted] could do it and he selected [redacted].  These spots are on many paint finishes on anything that could be man made and because black it is showing up and we need to get process done for customer. It will be next week before vehicle is done and customer will have to decide to take down the complaint. I believe it will be acceptable and that we will have done what was needed to be done to satisfy the issue. Please let me know if I need to reply back after work has been complete

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My receipt does not document any codes beyond the P0420 that I received from Haley nor does it mention a computerized diagnostic test took place which would have been most efficient in determining the issue than paying $79+ for a simple road test in which an "expert" is admitting to disregarding and overlooking what I stated the issue was (which was the car turning off) simply because they claim it did not turn off in their possession. Not to mention the vehicle had already been taken to [redacted] the day before for engine codes in which the only code was P0420 the only reason why I authorized the work to be completed is because it was explained to me that the problems listed were all leading to the lack of performance of the catalytic converter and thus turning off of the engine but NOW I see a contradiction in which Haley is stating despite my concern since they did not experience the engine turning off they decided that was not a priority and decided to fix what they thought was the problem which clearly wasn't since my vehicle is indeed turning off as it was before I had even brought it to them. I am not satisfied and my vehicle has yet to be repaired. 
Regards,
[redacted]

On May 23rd 2016 [redacted] brought her [redacted] into our service department for service. Her complaints were as stated below. “When driving, the vehicle turns off when stopped/switching gears. Had battery replaced (elsewhere) car worked for a few days, and stopped working” “Check...

Engine Light is on” During the vehicle diagnosis the technician Brad B[redacted] first drove the vehicle and during road test the vehicle did not cut off but ran a little rough at times. The vehicle was brought into the shop and inspected for items that may cause the customers concerns. Codes were pulled for the check engine light the following codes were found in the engine computer system.  P0420 code definition Catalyst System Efficiency Below Threshold P0171- Lean fuel trim on bank one. P0520-Oil Pressure Sensor Circuit Low Input Conditions. Upon performing diagnostic procedures the technician found the following problems. P0420- The catalytic converter itself was no longer functioning properly and may cause low power and transmission to shift abnormally P0171- The purge valve that controls the fuel tank evap-system was stuck open and one side purge valve was broken allowing un-metered air to enter the engine intake manifold. Could cause car to stall or not run properly P0520- The oil pressure sensor was shorting out causing low resistance. During the 27 point inspection it was noted that the wiper blades were bad. The following repairs were recommended. The catalytic converter needed to replaced based on the code P0420- customer told us it was an aftermarket convertor install by another shop. Recommended the customer go back to the shop that install this converter or to another exhaust shop due to age of vehicle and aftermarket converter. Replace the purge valve- The customer authorized this repair based on P0171 Replace the oil pressure sensor- The customer authorized this repair based on P0520. Replace wiper blades-The customer authorized this repair After the authorized repairs the technician road tested the car several miles the car ran properly did not stall. The P0420 code returned. The car was returned to the customer because we knew that the catalytic convertor neede to go back to the other shop. It is impossible to say how many miles the car was road tested because the odometer on the car does not work. The true odometer reading of this vehicle is also unknown. We have reviewed our record and find that the proper work was done. We do not know when the catalytic convertor was replace or by what shop. Mrs. [redacted] may have bought vehicle like this. The car was towed in and the customer was able to drive it out of Haley. If she had returned the car to Haley our technician would been able to re-check the codes in the car as of that time to make sure any of the parts we installed were not defective. After review we feel strongly that our business has performed the service that payment has been received for.

[redacted] called me today insisting that his vehicel shifter assembly be repaired at no expense to him. He also has stated that I forced him to drive his vehicle unsafely when he called last week about the repair. In my conversation with [redacted] I advised him that if he did not feel safe driving his...

vehicle he could have the vehicle towed to us and we would pay the towing if the issue he was having was related to the Power Steering recall we performed, which it did end up being a defected power steering motor from **. The customer made the comment that if he had paid to tow it we probably would not have given him his out of pocket expense. He also started yelling and everytime I tried to speak he would interrupt me. I gave him an estimate last week on repairing the shifter issue of  $234.31 plus tax and shop supplies, he has declined this repair. He feels like after the issue with the power steering we should assist him on this repair. ** has a closed case #[redacted] on his complaint and is not offering any assistance due to mileage & age of vehicle and it's not a related repair to the recall for the igniton switch.  After I heard what he wanted us to do I again informed him, the same information as last week that we need to replace the shifter assembly to remedy his issue, which he does not want to do at his expense. He did bring up that he was loyal valuable customer and we should want to take care of him. This is the first time that we have had his vehicle in our facility which was to perform the recalls that ** had opened on his vehicle. [redacted] was in the office with me at the time the phone call took place. He did hear my side of the conversation with [redacted], and yes when he started yelling loudly on the phone I did tell him that this conversation is over, said goodbye and hung the phone up. I felt like he and I were going around in circles. No matter what I said he did not agree with. I did tell him a few times that I was not going to argue with him before our conversation ended and his response was ok and then would continue to tell me that we are going to repair his vehicle at no expense to him. I never said anything to him about not telling the truth. I did say that until the igniton was repaired properly that it may have disguised the shifter issue.
 
See attached document from  **

Hello, I have read your comments that you sent to the Revdex.com. I talked to you by phone about 3 weeks ago and you reviewed the following with me and asked me to talk to the salesperson and managers. Here is what you told me and my responses not verbatim but as I covered with you....

1.       You asked me if you could trade a car back in and I said anyone could trade in but to do that it would cost the sales tax and depreciation of that vehicle. I told you when it is a new vehicle that is in the 1000’s and people do it at times but not often.  You mentioned you did not like the vehicle and sounded like options or that particular vehicle was giving you second thoughts. I told you we do not return new cars once you buy it and drive away. 2.       I had mentioned to you I had heard about the situation that you bought the vehicle and a number of products after the sale with the finance office and I believe on a Monday you came back and wanted to cancel those items. Instead of canceling the products and sending the money to the bank where your payment would have stayed higher and the money would have gone to backend of contract we decided because of timing although it effected our cash flow we could cancel the first finance contract and recontract you allowing you to have a lower payment and not have the products you wanted to cancel but you decided to keep the extended service plan. 3.       You told me by federal law the window sticker was to be taken out of the car. I mentioned to you the sticker stays with the car and yes we will take it off the window as a courtesy and get glue off but sticker stays with car or we leave it on window and the owner takes it off. The sticker that was with the car is what we had for that unit.  I mentioned to you that I would be happy to get the glass cleaned for you if you brought car back. 4.       You mentioned car did not have full tank of gas. I told you it should have as a new unit and I would take care of that. 5.       You mentioned you did not test drive for a long ride and I told you we have a route and it is up to buyer to ask for a test drive and of course we do that. 6.       You told me car was not clean and I told you I would get that done for you if you brought back. At the end of our conversation is was clear to me after you said it was your fault because you rushed our team and had to go you realized we were willing to do whatever we had to do to help with situations you mentioned to me as the General Manger. We cannot help the situation that you were in a hurry and or that you wanted  a different vehicle after the purchase.  You said goodbye and that was the end of conversation. I did talk to the team and this is what I found out the days after we talked on phone 1.       Car was on showroom- It had a window sticker as you said and also items on the luggage rack that were not include in price but were for display but you expected them to be included in price. Our managers gave you the items. Car is clean as it is on our showroom. There was no dent mentioned and or seen by any of us on the vehicle. You mentioned a dent at later time after you had car. We have a customer sign off that we owe nothing after the sale that is not covered by factory warranty. Dents and dings can happen the minute the vehicle leaves our location so we would not take responsibility for this. You did not mention a dent to me on the phone and that surprises me as that would seem to be something you would want to tell me and of course ask us to fix if we could help.  I did talk to our General Sales Manager and he said you had called him and went over a number of items and this was one of them and he said he would look at it and try to help. That is goodwill and that is all not required and not warranty. 2.       Full tank of gas and test drive. Someone dropped you off I am told and then left while you did paperwork? You were in a hurry. We would have washed for delivery if we had someone in clean up or gave you a receipt for future wash, filled tank if it was not filled and of course any consumer can take a test-drive before buying a car. Once you decide to  buy you made the decision for the transaction not the seller. We have a survey that goes out from the factory that asks about test drive, full tank of gas and appearance of car at delivery. Were you satisfied. That is our job. We do not have people call us with the concerns that you have shared with us. I am told by you on our call and our employees that you were in a hurry. We went out to the car and helped do some paperwork with you so we could get you on your way. We do not do that day in and day out. The buyer takes the time needed and if the pace has to be picked up we try our best to accommodate. 3.       Gas mileage? You need to bring in to a GM shop and get checked out. The sticker on car was what we had. If there is another one available with adjustment from factory we receive in mail and replace on the car. The one that was on the car is what we had. 4.       As far as the items you talked to me about I was told that the GSM had already talked to you and he offered to reclean, get a full tank and get you completely satisfied with those 2 items. I had assumed after hearing that from him you must have called me to just file a concern so I could talk to our team but I did not get all of the story about the unit being on the showroom and how much of a hurry you were in. I did get from the call you did want to get another car but I could not figure out reason. If you had buyer’s remorse that could be heard in our conversation but I was not able to figure out the reason. We work very hard daily to treat each guest the best of our ability. With your purchase I know our team did their best to accommodate you as a valued customer. Respectfully Barry M[redacted]
[redacted]