A-Factory Service LLP

We believe the customer may have the wrong repair shop.In our system we cannot find any record of this appliance by that name or phone number.Also it shows purchased in July this year and we do not do Maytag/Whirlpool while in factory warranty, we only service them in the home or in the store where the unit was purchased, we do not take them

The customer is now changing his storyHis original complaint says the other company had to come out and fix it after he put in their lamp and it wasn't working He doesn't mention that now We put these bulbs in TV's on a more than weekly basis without any problems The supplier tells us these are the highest quality bulb available We know what works and what does not in theses TVs We said he "could have" another problem and said it "could be" his light engine based on his description because a "Wrong or defective lamp will not cause a grayish and greenish picture"He scheduled service for us to check his TV and then he cancelled the service