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A. Fagundes Plumbing and Heating

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Reviews A. Fagundes Plumbing and Heating

A. Fagundes Plumbing and Heating Reviews (1)

HI Revdex.com, The complaint #[redacted] . I want to inform that the complaint filed by the customer [redacted] has many parts of her statement that is not true. We are not the original installers of her boiler. We are the company she called for service for her system when her...

original installer would not come to her home. She got us off the boiler website as a provider of services for the manufacturer. 9-20-16Went to home customer wanted a recommended service on the unit and wanted to get a service agreement with us. Performed cleaning and advised what we thought was one of the home owners that the boiler piping was not correctly installed to manufacturers specs but the system was working, Cleaned system . $19912/5/16 Call for no heat came to home tech support advised they wanted the spark ignition and the electronic transformer replaced on the unit. Did necessary repairs. Customer was charged labor as parts were under warranty. Customer stated to technician that there are times that house has a hard time heating since it was installed by the other company.   $408.5012/16/16 Call for leak under the heating unit and the hot water was not working but the heat was. Went to home found that the flat plate hot water heat exchanger needed to be replaced as well as the actual unit had a heat exchanger had a leak. Tech support advised that the wanted to replace the entire unit under parts warranty. Since we had to replace the unit, we again advised that the piping for the boiler was incorrect and that it should be repaired to specs by making some installation corrections without being to invasive and costly to the existing piping. Also the tech support also advise that the piping be fixed as we had to send them pictures of the leaky boiler and the installation of it to get a approval of the installation under warranty. Advised customer that we could try to help her apply for a gas rebate through [redacted] gas for $1200 to help with her inconvenience with her boiler. Customer only approved the cost for actual replacement of the boiler on this day and .Boiler replacement labor with Minor parts in order to install the new version of the boiler because the boiler since it was originally installed was upgraded in its entirety. Boiler Replacement $1780  12/22/16 Customer called after the new system was replaced on 12/19/16 and agreed that she wanted the repairs to the boiler piping fixed so the system would work correctly. Originally quoted at $725. Called customer to schedule the work several times all the way from the above date to 1/3/17. The customer then contacted us on 1/4/17 saying that we were no longer to do the repair excepted by her and that we should do it at no cost as we are the "[redacted] BOILER GUYS" . We advised customer that we are a trained factory dealer for them but are not there direct warranty department.Customer complained to the Towns building department. Building department advised they wanted a permit for the replacement we did. We then brought the inspector to the home and he found two violations, Both done by the previous installer , one was a condensate tube not in a proper location and the other was no CO detector.  Came back to the home twice as scheduled by the customer and we would get there and see people watching TV and they would deliberately not open the door. The rid time we finally got in and got the inspector there as well to see the repairs we did at no extra cost. Customer kept calling the building dept about the extra piping they wanted done at no cost try to get the dept to do the previously quoted items at no cost to them. The inspector asked if we would do it , so they could stop calling the office. We advised we would not do it , and told him that not only did the previous company not do a correct install , but did not pull a permit on the whole installation that they had done nor would the owner tell anyone who the previous installer was that did the work so the building dept could FINE them for the violations.12/19/16 We submitted a rebate on her behalf for $1200 ref#[redacted] In total we were not here original installers for her system , and she did not make her self available most of the time first hand for repairs as she rents out the home. So we made sure all our dispatches here at our office on in order. We carry a 4.9 star rating online, and are not going to give into being extorted from someone that had hired a cheap installer and now wants to blame us for all her mishaps. In total repairs not considering the $199 for a maintenance agreement , which gave her priority service when she needed it and 5% off work.Repairs total $2188.50 They got a $1200 rebate reference #[redacted]her net out of pocket $988.50Why is she asking for $2200 for the full amount of the work done when she finally has a home with a inspected boiler , that is brand new and working with heat and hot waterWhat is the Revdex.com position at this point ?

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