Complaint: ***
I am rejecting this response because: I have always had Insurance on my vehicle full coverageAlso I had asked for items in writing as far as how much I owed I was told they were going to email and mail paperwork which I never receivedAlso a lawyer told me they shouldn't have cashed the check if they were also taking the vehicle it's stealingThey did wait for me to make a payment but then got very ugly and rude.I would like a+fcu to not be backed by the Revdex.com because they don't work together with the clientsI have worked with other credit unions but this one tops as the worst bank to deal with
Regards,
*** ***
A+FCU tries to work with all members to keep them in their cars whenever possible and makes sense financially by lowering payments, allowing them to find their own buyers, etc. It takes co-operation on both sides to be successful for all parties. Communication and commitment from the
borrower is most important. Communication, at times, was difficult when *** *** did not return our calls or ended calls early. The department *** and *** both tried to work with her, but again she did not keep her commitments. Insurance issues, being days past due and not meeting commitments left us no choice but to repossess the vehicle. The credit union was not aware of any of the details mentioned in her complaint regarding the repossession firm (not a private investigator) and is investigating the independent contractor. The $1,has been applied to the unpaid balance to reduce *** ***’s remaining obligation. For any further discussion, please contact *** ***, *** *** *** *** ***, at ###-###-####
Complaint: ***
I am rejecting this response because: I have always had Insurance on my vehicle full coverageAlso I had asked for items in writing as far as how much I owed I was told they were going to email and mail paperwork which I never receivedAlso a lawyer told me they shouldn't have cashed the check if they were also taking the vehicle it's stealingThey did wait for me to make a payment but then got very ugly and rude.I would like a+fcu to not be backed by the Revdex.com because they don't work together with the clientsI have worked with other credit unions but this one tops as the worst bank to deal with
Regards,
*** ***
A+FCU tries to work with all members to keep them in their cars whenever possible and makes sense financially by lowering payments, allowing them to find their own buyers, etc. It takes co-operation on both sides to be successful for all parties. Communication and commitment from the
borrower is most important. Communication, at times, was difficult when *** *** did not return our calls or ended calls early. The department *** and *** both tried to work with her, but again she did not keep her commitments. Insurance issues, being days past due and not meeting commitments left us no choice but to repossess the vehicle. The credit union was not aware of any of the details mentioned in her complaint regarding the repossession firm (not a private investigator) and is investigating the independent contractor. The $1,has been applied to the unpaid balance to reduce *** ***’s remaining obligation. For any further discussion, please contact *** ***, *** *** *** *** ***, at ###-###-####
For any further discussion, please contact [redacted] at [redacted] or [redacted]