A Federal Exterminating, Inc.

Review: We have been dealing with bed bugs in our apartment for over 1 month now. Our building's management company has a contract with Afederal Exterminating so as tenants we had no choice in what company was chosen to treat our home. Afederal has failed to resolve our pest issue due to their negligence. Not only have they shown up late for 3 out of 5 appointments, but each time the exterminators have shown up with wrong or just flat out missing equipment. Each worker always replies that their bosses did not tell them what to bring to treat the issue. This morning for what was to be our 5th treatment, the worker again showed up with NO equipment. He stated he was told just to walk through the apartment, yet when I made the appointment via the phone this past week, they confirmed our walls, floors, and all furniture would be treated.Afederal's office staff is rude and demeaning. Each time that I call they often lie, say they have no idea who I spoke to previously, and become irate and loud. Working with them has caused a health problem for us for delaying the removal of bedbugs. Their office staff are rude, insulting, and not professional.Desired Settlement: We would like them to reliably finish the job once and for all. We would also like for them to be held accountable for their terrible service. They cannot treat customers the way they do. They take advantage of people while tenants are going through an already highly stressful situation with bedbugs. Their contract with our management company, Ventura ###-###-####, should be removed.

Business

Response:

Our technician was accompanied by a representative of their management company on 9/**/15 to do a visual inspection for bedbugs. Upon the inspection no visual evidence was found, but as per the request of the management company, we were asked to treat the apartment again on good faith to make the tenant happy. An appt was scheduled for 9/**/15. However, a clerical error stated it was inspection on the form that the technician had with him, hence the reason why his chemicals were left in the car. Our technician called the office and apologized for the error on the order and offered to go down and get the chemicals needs to do a retreatment of the apartment. The tenant declined and rescheduled an appointment for this morning (9/**/15) to which was completed. Prior to this service and Saturday's incident our company has gone above and beyond every possible measure to make them happy using a number of different treatments, including but not limited to Cryonite, dusting outlets/switchplates/holes drilled, etc. The tenant also made incriminating statements to the technician prior to the 9/** inspection that they themselves haven't seen anything in the apartment nor had they been bitten within the few days prior to the treatment. However, they felt they deserved some type of rent abatement from their management company for the expenses that comes along with having bedbugs. We are truly sorry that you are unhappy with the service but if there is anything else more that could be done, we'd be glad to do it for you. You can contact our office at ###-###-#### and ask to speak with Janine. Regards,Afederal Exterminating

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The company sent an equipped technician this past Monday and resolved the lingering issues. I feel it is however important to note that what the company wrote back to Revdex.com as a response to the original complaint contains false information. For instance, we never stopped paying rent nor took any action to do so. We would not have spoken to an exterminating company about that. Also, the technicians who showed up with no exterminating equipment never had the chemicals in their car as the company wrote to you. If that was the case, we would never have had any issues. Every technician that showed up to our apartment apologized for the company's poor administration and encouraged us to make complaints. They too were annoyed that they were sent out to jobs they were not given appropriate equipment for.All that said, the extermination process is compete. No further action is wanted.

Sincerely,

I feel that this company overcharged for the service they provided. Called them for mice infestation and all they have done is place sticky traps and then come and pick them up, they are unreliable(don't come as scheduled nor do they call to say they will be late). I could have done what they have done myself. I thought by calling a professional they would be a bit more of a help,expecially at the high cost for their service.