Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
After reading several complaints, I have found that this company does not care about their customers. I have found nothing but unresolved complaints about this group. This complaint will just add to the count. I don't have the means to package this trailer back up for shippingI also don't care to wait for several months for a truck to show up as another complainant describesThe group flat out liesthis is evidenced by the fact that this trailer is advertised to be 125Lbs empty when in fact it is 200Lbs, per wheel and on the tongue
Regardless of the companies claims of Quality, This unit was unusable when I received it because the lid would not even close and latchHow is that for qualityAnd yes, quality certainly is subjective, but what I received was not quality in anybody's eyes but the sellerWould you accept a new car with the headliner falling down? I would hope notBut carpet not glued or coming unglued seems to represent a quality product to this businessHow about driving down the wet road in the rain with your new car, only to find the carpet gets soaking wet from the unsealed holes in the bottom where wires come through They tell you to get the trailer registered within days, but tell you where the data plate is supposed to mountI got stuck with a lemon, and I'm the bad guy? Never again will I buy in good faith sight unseen
Regards,
*** ***
I order sets of GHW-Contemporary Merino Wool Fully Fashioned Highland Kilt Hose - Size : Large, Wool color : White and Black, and GHW-Wide Fitting Black Ghillie Brogue - Leather Color : Black, Leather Type : Genuine Leather, Shoes Size : US Size
I paid extra for day shipping, the company auto responded that they received my order and accepted my payment and the the funds were received, but did not received any tracking information for DHL, after days I contacted Great Highlandwear and got no response, I call the company and Phone is off the hook, on 3rd day tried again to email company and still no reply, on the 4th, day I looked on the net for Great Highlandwear reviews and found that they are a scam site and that they never ship any orders or refund peoples money backOn day 5, I contacted my credit card company and lodge a dispute and stopped paymentAvoid ordering from this company
He can remove the chassis and return this along with the tires/wheels and shocksI have attached a photo showing a breakdownReturn to:
*** Inc*** *** Hwy
***, SC
***
This
customer has already contacted the *** Department of Justice in regards to
this matterThe *** Department of Justice
apparently didn’t find issue with
the circumstances of this transaction as they haven’t pursued the matter
further
This
customer ordered and received a car tow dolly in early August, After
receiving her shipment Mrs*** contacted us about welding spatter on the
trailer and under the paintWe have sold this product for more than years
and have literally sold thousandsNo one has ever complained about welding
spatterThis was a ridiculous complaintNevertheless, we agreed to allow Mrs
*** to return the product
Mrs
*** did not make the return in August, September of OctoberIn November she
contacted us again about returning the productI’m not sure why she delayed
months, but doing so left us in a position of being unable to accept the
returnIn November we were already offering our models As well, we
were uncertain of the condition of the trailer
We
will not accept a return and will not provide a discountWe sold Mrs*** a
new trailer that operated as advertised
Great Highland Wear claimed they could have yards of custom tartan woven at a very attractive priceFirst they accepted Paypal, but at the last moment they claimed that Pakistani trade regulations would not allow them to accept Paypal; they refunded my Paypal payment and said I needed to send the money by wire transfer, As proof they actually had the stuff woven, they sent me numerous photographs of quantities of my custom tartan
I never received the merchandise and they never again responded to my inquiries -- in short, they stole my $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[redacted],
We have just come back from vacation and are responding to the above complaint. When I first filed the complaint, I sent along emails that showed the history and responses we had received from the company. If you read back thru the emails you will find that Mr. [redacted] is wrong in his answers to our complaint.
I have included a copy of his response so that I can respond in red to his statements:
MESSAGE FROM BUSINESS:
Mr. [redacted] received his documents before he received his trailer. The trucking company delivered his trailer on April 7. Mr. [redacted]’s first message about an issue was received on 4-24, more than 2 weeks after he received his trailer. He claims in some of his communications that he could not test drive the trailer until he titled the trailer. Yes, I titled the trailer first because I didn't think I would have a problem.
We have many customers that drive with their trailers before registering. Just like any vehicle most states allow you to drive a new vehicle for 30 days with only a Bill of Sale, which Mr. [redacted] had before the trailer arrived. Unlike other people I follow the law and title my vehicles before I drive them on a public road. Again, I didn't think I would have a problem.
Mr. [redacted] claims discovering the issue within 2 miles of pulling the trailer. Something that became apparent within 2 miles of pulling the trailer should have been evident just moving the trailer around in his garage. I said I went about 7 miles or a short trip before I noticed the sound.
As well, an issue like this should have been evident by picking up the trailer and spinning the wheel. A test drive wasn’t necessarily required. The trailer didn't make the noise until I drove it. Picking up the trailer and spinning the wheels how?
Mr. [redacted] has posted on our [redacted] page that this issue has been going on for “5 months”. As he has admitted in other communications - and by the facts- this is not the case. It seems that Mr. [redacted] exaggerates.
I do not exaggerate. I contacted them in April with the complaint. We had numerous emails and telephone conversations with Mr. [redacted] thru out May, June and It was July 7 when we received an email from Mr. [redacted] himself. We bought the trailer in March, Received it in April and it is now the end of July. I would say that is 5 months.
The initial “issue” of a bent axle was Mr. [redacted]’s conclusion. The axles do have a slight bend as they enter the chassis, but are straight and true where the bearings rotate. When Mr. [redacted] requested new axles. We didn’t argue as the axles are not very expensive. It is now becoming apparent that Mr. [redacted] is unqualified to handle this issue if there is even an issue. Mr. [redacted] claims to have an axle that is 14mm. This is impossible.
I have attached a video showing how the bearing fits on the trailer axle and not on the axles sent. Wrong size whatever size he wants to call them. What is not shown on the video is that the lug for the end of the threaded part of the axle does not fit also.
If Mr. [redacted] wants to send in the defective part then we will make a repair under the warranty, which we have been willing to do since day one.
We were told by Mr. [redacted] on May 5 to get a quote for repair. Which we did. at no time was it said that they would be willing to make the repair. In fact why did Mr. [redacted] sent us the parts if he was going to do the repair. He says if we sent the defective part he will make the repair under warranty. How will he do this without taking the whole trailer back? The axle is welded to the frame of the trailer. IS he willing to now take the whole trailer back, pay for shipping and repair the trailer under warranty?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have previously explained (email thread attached) to The USA Trailer Store that the trailer was towed from Amarillo to Lubbock and I had paid the TT&L to Register the Trailer. By definition it is not 'New'. It was explained that they would make an exception and allow the return and issued a Return BOL, however the point of origin was my personal residence. This again is physically not possible as there is not a loading dock for the trailer to be put on to the Carriers Trailer for the return transportation. I would then be charged an additional $ 475 for the return freight if the "return BOL" was utilized.
Returning the damaged trailer at the original delivery would have cost me $ 475 for freight and $ 155.94 in TT&L for a net loss of $ 630.94 USD. Returning the damaged trailer of the implausible Return BOL would have been a net loss of at least $ 1,105.94 USD.
The USA Trailer Store stated that I was working on a claim with the Delivery Company to resolve the issue; however, they have not given the Delivery Company the Legal Documentation that has been requested so that I may represent myself as the Primary on the Damage Claim. Until The USA Trailer Store repliers to R&L Carriers, as requested, I am unable to pursue any course of fair and equitable compensation for the damage that was sustained by the trailer I purchased.
There was mention of replacement parts that were delivered above and beyond the call of duty. There was specific instructions sent to The USA Trailer Store NOT to send any parts or paint as a Damage Claim was going to be filed to address the damage in whole. The parts are in storage and unopened. They can send a pre-paid return label if they wish to recovery the items that they were told specifically NOT to send.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
To Respond,
Yes, at the time of shipment of the trailer we noticed that the coupling was mounted at an angle not "Twisted as damaged", But at an angle as poorly aligned. Twisted was probably not the best word to use. At the time we accepted this but now with all that has happened we are just very disappointed in the quality of the trailer.
But as far as the axles:
This is a copy of the email sent to [redacted] of the business and to [redacted] of the Revdex.com on July 9, 2015, pictures were sent along with the original email on July 9.
'We received in the mail today 2 spindles from your company. We were expecting one spindle and 2 bearings inner and outer. Both of the spindles we received are the wrong size. They wouldn't go inside the bearing or lug nut. See attached pictures. The surface of the spindle isn't a smooth surface. The surface is pitted and has welding spatter on it. They are also warped in several directions. They angle one way and then another and the threads are damaged. This is a safety issue also. We are talking about a serious accident if the wheel would fail or axle break.
We have filed a complaint with the Revdex.com and will wait for a message from them before any more actions.
We are completely disappointed in our experience with your companies and want a full refund at this writing."
We cannot use the axles sent to fix the trailer. We used a caliber and our axle and bearings that we have are 14mm and we were sent 15mm. The ones sent were not acceptable in that they are bent in multiple directions and not a smooth surface for a bearing.
As far as the time waiting to receive and the time to get new ones, we were not told any of this months ago it would take this long to receive. It finally took the threat of hiring a lawyer and filing a complaint with the Revdex.com for Mr. [redacted] to sent us the spindles that he did in three day.
We also did not receive in writing but in verbal from [redacted] that the company would pay for the repairs, When we asked for this in writing from Mr. [redacted] we have received no response.
I don't want to try and repair this trailer. I am pulling this with a motorcycle and I am not going to take a change that a non factory weld on the axle will work. Who is to say who is qualified to do this work and that we are not putting ourselves at risk. I want to exchange this trailer for a new one or get a full refund.
Regards,
[redacted]
Mr. [redacted]'s trailer was shipped without an accessory, which Mr. [redacted] agreed to allow us to ship at a later date. By Mr. [redacted]'s own admission the trailer performed...
flawlessly for the first 200 miles. Mr. [redacted] has informed us that he experienced an issue with the air shocks and has been asked to provide details so that the issue can be resolved under warranty. Mr. [redacted] has not provided further details of the issue. Instead he has requested a return and refund. Our clearly listed refund and return policy require that he return the trailer unused. Mr. [redacted] had ample opportunity to return the trailer before he used it. We will be happy to honor the warranty if Mr. [redacted] will provide further details of the issue, but we will not pay for the return of the trailer.
The customer ordered and received tires and wheels. He complained of rust on the wheels. We requested photos, which he provided. We couldn’t really see an issue within the photos. Per our return policy we requested that he return the tires and wheels. Once received they will be inspected for...
rust. If upon inspection it is determined that the wheels were shipped in an unreasonable condition then a full refund will be issued. If upon inspection it is determined that the wheels were shipped in what would be determined to be industry acceptable condition, then the refund will be issued less the outbound freight cost.
I'm sorry [redacted], I tried to send an explanation last night but all I was able to achieve was a system error message.
First of all the so called "accessory" not mounted to the trailer is STANDARD equipment. If you visit their website you will notice that the [redacted] model is pictured with the spoiler and brake light. It is also priced at $2799.00 with no mention of any accessories. This piece is a vital safety issue. Originally when I spoke to [redacted] he seemed surprised that I was calling about the missing part. I paid for the WHOLE trailer at the time of order. Not a month later when they finally shipped the incomplete trailer. This conversation with [redacted] took place about 15 minutes after the truck delivered on 4/15/16. I did agree at that time to alow them to ship the missing part at a later date so that I could install it. Since that time I've decided that I should not accept the liability of drilling holes in the top of the trailer and attempt the wiring. I'm simply not going to do it.
Also, having only traveled LESS than 200 miles to have it totally fail. The suspension totally collapsed. When I placed a call to USA Trailer Sales all I got was a machine. I left a distressful message but never got a return call. I'm not willing to try and fix their very SUBSTANDARD product.
All I want is the $2799.00 paid plus the original shipping of $189.00. As far as the return shipping goes, that's up to them or it will go to the dump.
Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Dear Mr. [redacted],
The offer is rejected because it is not reasonable for you to ask me to tear down the trailer. We don't want to be responsible for tearing apart a trailer and then trying to put it back together. This would involve taking the carpet out, rewiring the trailer and taking the box off the trailer. We believe that this all should be done under your warranty work.
This has dragged on for way too long. We want the whole trailer sent back and repaired or replaced. It is your obligation to do this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This is true. I requested a refund and was provided with return information from the [redacted] seller. The [redacted] seller has been more than fair and has attempted to assist with these issues form the manufacturer. The problem is with the actual design of the motorcycle hitch, the instructions not being correct leading to a safety problem, unidentified parts hat came with the hitch, and the President, [redacted], not wanting to be bothered with what is a serious safety issue which could cause injury or death. [redacted] did not seem to want to be bothered by what I feel is a serious quality/design issue and he did not want to investigate whether the hitch I received could have been a factory defect of if the parts in the kit were just the wrong parts. I was told by [redacted] to "go out and buy the right sized parts". The customer should not have to go out and buy anything if they have bought a hitch that is supposed to come with accurate installation instructions and all the parts necessary to safely install and use the hitch.[redacted] does not seem to care about the safety of his customers or the quality of his products. If I can't at least get someone to look at this hitch design and the installation parts that come with the hitch to see of it is indeed a faulty design or if the hitch I received was just bad, my next step is a letter of complaint to the National Highway Traffic Safety Administration (NHTSA) as the design of the hitch I received is a safety problem for the user and other motorists sharing the road.
Regards,
[redacted]
I hung up on Mr. [redacted] after he began to curse. Mr. [redacted]
needs to contact [redacted] and [redacted] about returning his purchase, as the item
was not sold to Mr. [redacted] by The USA...
Quality is subjective. We provided a trailer that meets our
standards. As Mr. [redacted] explains, he was given an option to return the
trailer. This offer still stands if he hasn’t used the...
trailer. We will provide
a prepaid return Bill of Lading and provide a full refund upon return of the
trailer. We will not allow Mr. [redacted] to keep the trailer and negotiate a
discount to his liking.
Mr. [redacted]’s trailer was shipped from SC to TX. When the trailer left SC it was properly packaged to prevent damage....
Prior to shipping the trailer Mr. [redacted] was provided with information showing him how the trailer should arrive. The shipping information instructed him of his responsibly to inspect the trailer upon arrival and note on the Bill of Lading obvious damage. Mr. [redacted] failed to make the proper notation on the Bill of Lading when he signed for the product. The damage to Mr. [redacted]’s trailer was caused by the trucking company. Nevertheless, we previously offered Mr. [redacted] a prepaid return Bill of Lading and a full refund upon return of the trailer. Instead Mr. [redacted] decided to keep the trailer and pursue a claim against the trucking company. The trucking company is now denying responsibility because Mr. [redacted] failed to note obvious damage on the Bill of Lading at the time of delivery. In addition to taking our time to file the claim we have also shipped to Mr. [redacted] free parts to replace those that were damaged by the trucking company. We have gone above and beyond in an attempt to appease Mr. [redacted]. We will take no further action in regards to Mr. [redacted]’s claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
After reading several complaints, I have found that this company does not care about their customers. I have found nothing but unresolved complaints about this group. This complaint will just add to the count. I don't have the means to package this trailer back up for shippingI also don't care to wait for several months for a truck to show up as another complainant describesThe group flat out liesthis is evidenced by the fact that this trailer is advertised to be 125Lbs empty when in fact it is 200Lbs, per wheel and on the tongue
Regardless of the companies claims of Quality, This unit was unusable when I received it because the lid would not even close and latchHow is that for qualityAnd yes, quality certainly is subjective, but what I received was not quality in anybody's eyes but the sellerWould you accept a new car with the headliner falling down? I would hope notBut carpet not glued or coming unglued seems to represent a quality product to this businessHow about driving down the wet road in the rain with your new car, only to find the carpet gets soaking wet from the unsealed holes in the bottom where wires come through They tell you to get the trailer registered within days, but tell you where the data plate is supposed to mountI got stuck with a lemon, and I'm the bad guy? Never again will I buy in good faith sight unseen
Regards,
*** ***
I order sets of GHW-Contemporary Merino Wool Fully Fashioned Highland Kilt Hose - Size : Large, Wool color : White and Black, and GHW-Wide Fitting Black Ghillie Brogue - Leather Color : Black, Leather Type : Genuine Leather, Shoes Size : US Size
I paid extra for day shipping, the company auto responded that they received my order and accepted my payment and the the funds were received, but did not received any tracking information for DHL, after days I contacted Great Highlandwear and got no response, I call the company and Phone is off the hook, on 3rd day tried again to email company and still no reply, on the 4th, day I looked on the net for Great Highlandwear reviews and found that they are a scam site and that they never ship any orders or refund peoples money backOn day 5, I contacted my credit card company and lodge a dispute and stopped paymentAvoid ordering from this company
He can remove the chassis and return this along with the tires/wheels and shocksI have attached a photo showing a breakdownReturn to:
*** Inc*** *** Hwy
***, SC
***
This
customer has already contacted the *** Department of Justice in regards to
this matterThe *** Department of Justice
apparently didn’t find issue with
the circumstances of this transaction as they haven’t pursued the matter
further
This
customer ordered and received a car tow dolly in early August, After
receiving her shipment Mrs*** contacted us about welding spatter on the
trailer and under the paintWe have sold this product for more than years
and have literally sold thousandsNo one has ever complained about welding
spatterThis was a ridiculous complaintNevertheless, we agreed to allow Mrs
*** to return the product
Mrs
*** did not make the return in August, September of OctoberIn November she
contacted us again about returning the productI’m not sure why she delayed
months, but doing so left us in a position of being unable to accept the
returnIn November we were already offering our models As well, we
were uncertain of the condition of the trailer
We
will not accept a return and will not provide a discountWe sold Mrs*** a
new trailer that operated as advertised
Great Highland Wear claimed they could have yards of custom tartan woven at a very attractive priceFirst they accepted Paypal, but at the last moment they claimed that Pakistani trade regulations would not allow them to accept Paypal; they refunded my Paypal payment and said I needed to send the money by wire transfer, As proof they actually had the stuff woven, they sent me numerous photographs of quantities of my custom tartan
I never received the merchandise and they never again responded to my inquiries -- in short, they stole my $
As previously explained, we deny shipping inferior product. The photos sent by the customer to substantiate his claim do not show an inferior product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[redacted],
We have just come back from vacation and are responding to the above complaint. When I first filed the complaint, I sent along emails that showed the history and responses we had received from the company. If you read back thru the emails you will find that Mr. [redacted] is wrong in his answers to our complaint.
I have included a copy of his response so that I can respond in red to his statements:
MESSAGE FROM BUSINESS:
Mr. [redacted] received his documents before he received his trailer. The trucking company delivered his trailer on April 7. Mr. [redacted]’s first message about an issue was received on 4-24, more than 2 weeks after he received his trailer. He claims in some of his communications that he could not test drive the trailer until he titled the trailer. Yes, I titled the trailer first because I didn't think I would have a problem.
We have many customers that drive with their trailers before registering. Just like any vehicle most states allow you to drive a new vehicle for 30 days with only a Bill of Sale, which Mr. [redacted] had before the trailer arrived. Unlike other people I follow the law and title my vehicles before I drive them on a public road. Again, I didn't think I would have a problem.
Mr. [redacted] claims discovering the issue within 2 miles of pulling the trailer. Something that became apparent within 2 miles of pulling the trailer should have been evident just moving the trailer around in his garage. I said I went about 7 miles or a short trip before I noticed the sound.
As well, an issue like this should have been evident by picking up the trailer and spinning the wheel. A test drive wasn’t necessarily required. The trailer didn't make the noise until I drove it. Picking up the trailer and spinning the wheels how?
Mr. [redacted] has posted on our [redacted] page that this issue has been going on for “5 months”. As he has admitted in other communications - and by the facts- this is not the case. It seems that Mr. [redacted] exaggerates.
I do not exaggerate. I contacted them in April with the complaint. We had numerous emails and telephone conversations with Mr. [redacted] thru out May, June and It was July 7 when we received an email from Mr. [redacted] himself. We bought the trailer in March, Received it in April and it is now the end of July. I would say that is 5 months.
The initial “issue” of a bent axle was Mr. [redacted]’s conclusion. The axles do have a slight bend as they enter the chassis, but are straight and true where the bearings rotate. When Mr. [redacted] requested new axles. We didn’t argue as the axles are not very expensive. It is now becoming apparent that Mr. [redacted] is unqualified to handle this issue if there is even an issue. Mr. [redacted] claims to have an axle that is 14mm. This is impossible.
I have attached a video showing how the bearing fits on the trailer axle and not on the axles sent. Wrong size whatever size he wants to call them. What is not shown on the video is that the lug for the end of the threaded part of the axle does not fit also.
If Mr. [redacted] wants to send in the defective part then we will make a repair under the warranty, which we have been willing to do since day one.
We were told by Mr. [redacted] on May 5 to get a quote for repair. Which we did. at no time was it said that they would be willing to make the repair. In fact why did Mr. [redacted] sent us the parts if he was going to do the repair. He says if we sent the defective part he will make the repair under warranty. How will he do this without taking the whole trailer back? The axle is welded to the frame of the trailer. IS he willing to now take the whole trailer back, pay for shipping and repair the trailer under warranty?
Regards,
[redacted]
They want me to pay shipping back to them, they send me bad product and want me to spend more money on it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have previously explained (email thread attached) to The USA Trailer Store that the trailer was towed from Amarillo to Lubbock and I had paid the TT&L to Register the Trailer. By definition it is not 'New'. It was explained that they would make an exception and allow the return and issued a Return BOL, however the point of origin was my personal residence. This again is physically not possible as there is not a loading dock for the trailer to be put on to the Carriers Trailer for the return transportation. I would then be charged an additional $ 475 for the return freight if the "return BOL" was utilized.
Returning the damaged trailer at the original delivery would have cost me $ 475 for freight and $ 155.94 in TT&L for a net loss of $ 630.94 USD. Returning the damaged trailer of the implausible Return BOL would have been a net loss of at least $ 1,105.94 USD.
The USA Trailer Store stated that I was working on a claim with the Delivery Company to resolve the issue; however, they have not given the Delivery Company the Legal Documentation that has been requested so that I may represent myself as the Primary on the Damage Claim. Until The USA Trailer Store repliers to R&L Carriers, as requested, I am unable to pursue any course of fair and equitable compensation for the damage that was sustained by the trailer I purchased.
There was mention of replacement parts that were delivered above and beyond the call of duty. There was specific instructions sent to The USA Trailer Store NOT to send any parts or paint as a Damage Claim was going to be filed to address the damage in whole. The parts are in storage and unopened. They can send a pre-paid return label if they wish to recovery the items that they were told specifically NOT to send.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
To Respond,
Yes, at the time of shipment of the trailer we noticed that the coupling was mounted at an angle not "Twisted as damaged", But at an angle as poorly aligned. Twisted was probably not the best word to use. At the time we accepted this but now with all that has happened we are just very disappointed in the quality of the trailer.
But as far as the axles:
This is a copy of the email sent to [redacted] of the business and to [redacted] of the Revdex.com on July 9, 2015, pictures were sent along with the original email on July 9.
'We received in the mail today 2 spindles from your company. We were expecting one spindle and 2 bearings inner and outer. Both of the spindles we received are the wrong size. They wouldn't go inside the bearing or lug nut. See attached pictures. The surface of the spindle isn't a smooth surface. The surface is pitted and has welding spatter on it. They are also warped in several directions. They angle one way and then another and the threads are damaged. This is a safety issue also. We are talking about a serious accident if the wheel would fail or axle break.
We have filed a complaint with the Revdex.com and will wait for a message from them before any more actions.
We are completely disappointed in our experience with your companies and want a full refund at this writing."
We cannot use the axles sent to fix the trailer. We used a caliber and our axle and bearings that we have are 14mm and we were sent 15mm. The ones sent were not acceptable in that they are bent in multiple directions and not a smooth surface for a bearing.
As far as the time waiting to receive and the time to get new ones, we were not told any of this months ago it would take this long to receive. It finally took the threat of hiring a lawyer and filing a complaint with the Revdex.com for Mr. [redacted] to sent us the spindles that he did in three day.
We also did not receive in writing but in verbal from [redacted] that the company would pay for the repairs, When we asked for this in writing from Mr. [redacted] we have received no response.
I don't want to try and repair this trailer. I am pulling this with a motorcycle and I am not going to take a change that a non factory weld on the axle will work. Who is to say who is qualified to do this work and that we are not putting ourselves at risk. I want to exchange this trailer for a new one or get a full refund.
Regards,
[redacted]
Mr. [redacted]'s trailer was shipped without an accessory, which Mr. [redacted] agreed to allow us to ship at a later date. By Mr. [redacted]'s own admission the trailer performed...
flawlessly for the first 200 miles. Mr. [redacted] has informed us that he experienced an issue with the air shocks and has been asked to provide details so that the issue can be resolved under warranty. Mr. [redacted] has not provided further details of the issue. Instead he has requested a return and refund. Our clearly listed refund and return policy require that he return the trailer unused. Mr. [redacted] had ample opportunity to return the trailer before he used it. We will be happy to honor the warranty if Mr. [redacted] will provide further details of the issue, but we will not pay for the return of the trailer.
The customer ordered and received tires and wheels. He complained of rust on the wheels. We requested photos, which he provided. We couldn’t really see an issue within the photos. Per our return policy we requested that he return the tires and wheels. Once received they will be inspected for...
rust. If upon inspection it is determined that the wheels were shipped in an unreasonable condition then a full refund will be issued. If upon inspection it is determined that the wheels were shipped in what would be determined to be industry acceptable condition, then the refund will be issued less the outbound freight cost.
I'm sorry [redacted], I tried to send an explanation last night but all I was able to achieve was a system error message.
First of all the so called "accessory" not mounted to the trailer is STANDARD equipment. If you visit their website you will notice that the [redacted] model is pictured with the spoiler and brake light. It is also priced at $2799.00 with no mention of any accessories. This piece is a vital safety issue. Originally when I spoke to [redacted] he seemed surprised that I was calling about the missing part. I paid for the WHOLE trailer at the time of order. Not a month later when they finally shipped the incomplete trailer. This conversation with [redacted] took place about 15 minutes after the truck delivered on 4/15/16. I did agree at that time to alow them to ship the missing part at a later date so that I could install it. Since that time I've decided that I should not accept the liability of drilling holes in the top of the trailer and attempt the wiring. I'm simply not going to do it.
Also, having only traveled LESS than 200 miles to have it totally fail. The suspension totally collapsed. When I placed a call to USA Trailer Sales all I got was a machine. I left a distressful message but never got a return call. I'm not willing to try and fix their very SUBSTANDARD product.
All I want is the $2799.00 paid plus the original shipping of $189.00. As far as the return shipping goes, that's up to them or it will go to the dump.
Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Dear Mr. [redacted],
The offer is rejected because it is not reasonable for you to ask me to tear down the trailer. We don't want to be responsible for tearing apart a trailer and then trying to put it back together. This would involve taking the carpet out, rewiring the trailer and taking the box off the trailer. We believe that this all should be done under your warranty work.
This has dragged on for way too long. We want the whole trailer sent back and repaired or replaced. It is your obligation to do this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This is true. I requested a refund and was provided with return information from the [redacted] seller. The [redacted] seller has been more than fair and has attempted to assist with these issues form the manufacturer. The problem is with the actual design of the motorcycle hitch, the instructions not being correct leading to a safety problem, unidentified parts hat came with the hitch, and the President, [redacted], not wanting to be bothered with what is a serious safety issue which could cause injury or death. [redacted] did not seem to want to be bothered by what I feel is a serious quality/design issue and he did not want to investigate whether the hitch I received could have been a factory defect of if the parts in the kit were just the wrong parts. I was told by [redacted] to "go out and buy the right sized parts". The customer should not have to go out and buy anything if they have bought a hitch that is supposed to come with accurate installation instructions and all the parts necessary to safely install and use the hitch.[redacted] does not seem to care about the safety of his customers or the quality of his products. If I can't at least get someone to look at this hitch design and the installation parts that come with the hitch to see of it is indeed a faulty design or if the hitch I received was just bad, my next step is a letter of complaint to the National Highway Traffic Safety Administration (NHTSA) as the design of the hitch I received is a safety problem for the user and other motorists sharing the road.
Regards,
[redacted]
I hung up on Mr. [redacted] after he began to curse. Mr. [redacted]
needs to contact [redacted] and [redacted] about returning his purchase, as the item
was not sold to Mr. [redacted] by The USA...
Trailer Store or [redacted], Inc.
Quality is subjective. We provided a trailer that meets our
standards. As Mr. [redacted] explains, he was given an option to return the
trailer. This offer still stands if he hasn’t used the...
trailer. We will provide
a prepaid return Bill of Lading and provide a full refund upon return of the
trailer. We will not allow Mr. [redacted] to keep the trailer and negotiate a
discount to his liking.
Mr. [redacted]’s trailer was shipped from SC to TX. When the trailer left SC it was properly packaged to prevent damage....
Prior to shipping the trailer Mr. [redacted] was provided with information showing him how the trailer should arrive. The shipping information instructed him of his responsibly to inspect the trailer upon arrival and note on the Bill of Lading obvious damage. Mr. [redacted] failed to make the proper notation on the Bill of Lading when he signed for the product. The damage to Mr. [redacted]’s trailer was caused by the trucking company. Nevertheless, we previously offered Mr. [redacted] a prepaid return Bill of Lading and a full refund upon return of the trailer. Instead Mr. [redacted] decided to keep the trailer and pursue a claim against the trucking company. The trucking company is now denying responsibility because Mr. [redacted] failed to note obvious damage on the Bill of Lading at the time of delivery. In addition to taking our time to file the claim we have also shipped to Mr. [redacted] free parts to replace those that were damaged by the trucking company. We have gone above and beyond in an attempt to appease Mr. [redacted]. We will take no further action in regards to Mr. [redacted]’s claim.