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A Fence Above the Rest

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A Fence Above the Rest Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint ***, We have just come back from vacation and are responding to the above complaintWhen I first filed the complaint, I sent along emails that showed the history and responses we had received from the companyIf you read back thru the emails you will find that Mr [redacted] is wrong in his answers to our complaintI have included a copy of his response so that I can respond in red to his statements: MESSAGE FROM BUSINESS: Mr [redacted] received his documents before he received his trailerThe trucking company delivered his trailer on April Mr***’s first message about an issue was received on 4-24, more than weeks after he received his trailerHe claims in some of his communications that he could not test drive the trailer until he titled the trailerYes, I titled the trailer first because I didn't think I would have a problemWe have many customers that drive with their trailers before registeringJust like any vehicle most states allow you to drive a new vehicle for days with only a Bill of Sale, which Mr [redacted] had before the trailer arrivedUnlike other people I follow the law and title my vehicles before I drive them on a public roadAgain, I didn't think I would have a problem Mr [redacted] claims discovering the issue within miles of pulling the trailerSomething that became apparent within miles of pulling the trailer should have been evident just moving the trailer around in his garageI said I went about miles or a short trip before I noticed the sound As well, an issue like this should have been evident by picking up the trailer and spinning the wheelA test drive wasn’t necessarily requiredThe trailer didn't make the noise until I drove itPicking up the trailer and spinning the wheels how? Mr [redacted] has posted on our [redacted] page that this issue has been going on for “months” As he has admitted in other communications - and by the facts- this is not the caseIt seems that Mr [redacted] exaggerates I do not exaggerateI contacted them in April with the complaintWe had numerous emails and telephone conversations with Mr [redacted] thru out May, June and It was July when we received an email from Mr [redacted] himselfWe bought the trailer in March, Received it in April and it is now the end of JulyI would say that is monthsThe initial “issue” of a bent axle was Mr***’s conclusionThe axles do have a slight bend as they enter the chassis, but are straight and true where the bearings rotateWhen Mr [redacted] requested new axlesWe didn’t argue as the axles are not very expensiveIt is now becoming apparent that Mr [redacted] is unqualified to handle this issue if there is even an issueMr [redacted] claims to have an axle that is 14mmThis is impossibleI have attached a video showing how the bearing fits on the trailer axle and not on the axles sentWrong size whatever size he wants to call themWhat is not shown on the video is that the lug for the end of the threaded part of the axle does not fit also If Mr [redacted] wants to send in the defective part then we will make a repair under the warranty, which we have been willing to do since day oneWe were told by Mr [redacted] on May to get a quote for repairWhich we didat no time was it said that they would be willing to make the repairIn fact why did Mr [redacted] sent us the parts if he was going to do the repairHe says if we sent the defective part he will make the repair under warrantyHow will he do this without taking the whole trailer back? The axle is welded to the frame of the trailerIS he willing to now take the whole trailer back, pay for shipping and repair the trailer under warranty? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have previously explained (email thread attached) to The USA Trailer Store that the trailer was towed from Amarillo to Lubbock and I had paid the TT&L to Register the TrailerBy definition it is not 'New'It was explained that they would make an exception and allow the return and issued a Return BOL, however the point of origin was my personal residenceThis again is physically not possible as there is not a loading dock for the trailer to be put on to the Carriers Trailer for the return transportationI would then be charged an additional $ for the return freight if the "return BOL" was utilized Returning the damaged trailer at the original delivery would have cost me $ for freight and $ in TT&L for a net loss of $ USDReturning the damaged trailer of the implausible Return BOL would have been a net loss of at least $ 1,USD The USA Trailer Store stated that I was working on a claim with the Delivery Company to resolve the issue; however, they have not given the Delivery Company the Legal Documentation that has been requested so that I may represent myself as the Primary on the Damage ClaimUntil The USA Trailer Store repliers to R&L Carriers, as requested, I am unable to pursue any course of fair and equitable compensation for the damage that was sustained by the trailer I purchasedThere was mention of replacement parts that were delivered above and beyond the call of dutyThere was specific instructions sent to The USA Trailer Store NOT to send any parts or paint as a Damage Claim was going to be filed to address the damage in wholeThe parts are in storage and unopenedThey can send a pre-paid return label if they wish to recovery the items that they were told specifically NOT to send Regards, [redacted]

I hung up on Mr [redacted] after he began to curseMr [redacted] needs to contact [redacted] and [redacted] about returning his purchase, as the item was not sold to Mr [redacted] by The USA Trailer Store or [redacted] , Inc

The customer ordered and received tires and wheelsHe complained of rust on the wheelsWe requested photos, which he providedWe couldn’t really see an issue within the photosPer our return policy we requested that he return the tires and wheelsOnce received they will be inspected for rustIf upon inspection it is determined that the wheels were shipped in an unreasonable condition then a full refund will be issuedIf upon inspection it is determined that the wheels were shipped in what would be determined to be industry acceptable condition, then the refund will be issued less the outbound freight cost

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Dear Mr [redacted] , The offer is rejected because it is not reasonable for you to ask me to tear down the trailerWe don't want to be responsible for tearing apart a trailer and then trying to put it back togetherThis would involve taking the carpet out, rewiring the trailer and taking the box off the trailerWe believe that this all should be done under your warranty work This has dragged on for way too longWe want the whole trailer sent back and repaired or replacedIt is your obligation to do thisRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is trueI requested a refund and was provided with return information from the [redacted] sellerThe [redacted] seller has been more than fair and has attempted to assist with these issues form the manufacturerThe problem is with the actual design of the motorcycle hitch, the instructions not being correct leading to a safety problem, unidentified parts hat came with the hitch, and the President, ***, not wanting to be bothered with what is a serious safety issue which could cause injury or death [redacted] did not seem to want to be bothered by what I feel is a serious quality/design issue and he did not want to investigate whether the hitch I received could have been a factory defect of if the parts in the kit were just the wrong partsI was told by [redacted] to "go out and buy the right sized parts"The customer should not have to go out and buy anything if they have bought a hitch that is supposed to come with accurate installation instructions and all the parts necessary to safely install and use the hitch[redacted] does not seem to care about the safety of his customers or the quality of his productsIf I can't at least get someone to look at this hitch design and the installation parts that come with the hitch to see of it is indeed a faulty design or if the hitch I received was just bad, my next step is a letter of complaint to the National Highway Traffic Safety Administration (NHTSA) as the design of the hitch I received is a safety problem for the user and other motorists sharing the road Regards, [redacted]

I'm sorry ***, I tried to send an explanation last night but all I was able to achieve was a system error message First of all the so called "accessory" not mounted to the trailer is STANDARD equipmentIf you visit their website you will notice that the [redacted] model is pictured with the spoiler and brake lightIt is also priced at $with no mention of any accessoriesThis piece is a vital safety issueOriginally when I spoke to [redacted] he seemed surprised that I was calling about the missing partI paid for the WHOLE trailer at the time of orderNot a month later when they finally shipped the incomplete trailerThis conversation with [redacted] took place about minutes after the truck delivered on 4/15/I did agree at that time to alow them to ship the missing part at a later date so that I could install itSince that time I've decided that I should not accept the liability of drilling holes in the top of the trailer and attempt the wiringI'm simply not going to do it Also, having only traveled LESS than miles to have it totally failThe suspension totally collapsedWhen I placed a call to USA Trailer Sales all I got was a machineI left a distressful message but never got a return callI'm not willing to try and fix their very SUBSTANDARD product All I want is the $paid plus the original shipping of $As far as the return shipping goes, that's up to them or it will go to the dumpThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint To Respond, Yes, at the time of shipment of the trailer we noticed that the coupling was mounted at an angle not "Twisted as damaged", But at an angle as poorly alignedTwisted was probably not the best word to useAt the time we accepted this but now with all that has happened we are just very disappointed in the quality of the trailerBut as far as the axles: This is a copy of the email sent to [redacted] of the business and to [redacted] of the Revdex.com on July 9, 2015, pictures were sent along with the original email on July 'We received in the mail today spindles from your companyWe were expecting one spindle and bearings inner and outer Both of the spindles we received are the wrong sizeThey wouldn't go inside the bearing or lug nut See attached picturesThe surface of the spindle isn't a smooth surfaceThe surface is pitted and has welding spatter on itThey are also warped in several directionsThey angle one way and then another and the threads are damagedThis is a safety issue alsoWe are talking about a serious accident if the wheel would fail or axle breakWe have filed a complaint with the Revdex.com and will wait for a message from them before any more actionsWe are completely disappointed in our experience with your companies and want a full refund at this writing." We cannot use the axles sent to fix the trailerWe used a caliber and our axle and bearings that we have are 14mm and we were sent 15mmThe ones sent were not acceptable in that they are bent in multiple directions and not a smooth surface for a bearingAs far as the time waiting to receive and the time to get new ones, we were not told any of this months ago it would take this long to receiveIt finally took the threat of hiring a lawyer and filing a complaint with the Revdex.com for Mr [redacted] to sent us the spindles that he did in three dayWe also did not receive in writing but in verbal from [redacted] that the company would pay for the repairs, When we asked for this in writing from Mr [redacted] we have received no responseI don't want to try and repair this trailerI am pulling this with a motorcycle and I am not going to take a change that a non factory weld on the axle will workWho is to say who is qualified to do this work and that we are not putting ourselves at risk I want to exchange this trailer for a new one or get a full refund Regards, [redacted] ***

Mr [redacted] ’s trailer was shipped from SC to TXWhen the trailer left SC it was properly packaged to prevent damage Prior to shipping the trailer Mr [redacted] was provided with information showing him how the trailer should arriveThe shipping information instructed him of his responsibly to inspect the trailer upon arrival and note on the Bill of Lading obvious damageMr [redacted] failed to make the proper notation on the Bill of Lading when he signed for the productThe damage to Mr [redacted] ’s trailer was caused by the trucking companyNevertheless, we previously offered Mr [redacted] a prepaid return Bill of Lading and a full refund upon return of the trailerInstead Mr [redacted] decided to keep the trailer and pursue a claim against the trucking companyThe trucking company is now denying responsibility because Mr [redacted] failed to note obvious damage on the Bill of Lading at the time of deliveryIn addition to taking our time to file the claim we have also shipped to Mr [redacted] free parts to replace those that were damaged by the trucking companyWe have gone above and beyond in an attempt to appease Mr [redacted] We will take no further action in regards to Mr [redacted] ’s claim

Quality is subjectiveWe provided a trailer that meets our standardsAs Mr [redacted] explains, he was given an option to return the trailerThis offer still stands if he hasn’t used the trailerWe will provide a prepaid return Bill of Lading and provide a full refund upon return of the trailerWe will not allow Mr [redacted] to keep the trailer and negotiate a discount to his liking

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