Sign in

A+ Fitness, LLC

Sharing is caring! Have something to share about A+ Fitness, LLC? Use RevDex to write a review
Reviews A+ Fitness, LLC

A+ Fitness, LLC Reviews (71)

On 07/01/16 SES informed Ms. [redacted] that the check was being mailed the same day. However, there might have been a delay due to the 4th of July Holiday. SES called Ms. [redacted] on 07/06/16 and again on 07/07/16 to see if she had received the refund check, but was only able to leave voicemail messages asking for a return call.  On 07/08/16 Mrs. [redacted] returned SES’s call, and left a voicemail message letting SES know that she had received the refund check. SES thanks Ms. [redacted] for her patience, and apologizes for the inconvenience that this might have caused her.  Thank You, [redacted] Quality Assurance Supervisor  Direct: [redacted] Toll Free: [redacted] Fax :  [redacted] Email : [redacted]www.[redacted].com Premium Service and Competitive Prices

Complaint: [redacted]
I am rejecting this response because: The reason they gave for me owing them is a lie. I have never made a partial payment on my electric bill. I have always paid the full amount shown on my bill, on time. If they have evidence that this is not true,  then they need to provide this evidence, because I have evidence to the contrary of their claim.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 3 years have passed since Santana supposedly sent out a letter in 2014 to inform me the contract was about to expire, so they say.  How does Santana know I received the letter? How about a follow up phone call or letter? How many people remember what was said or agreed upon 4 years later? Their rates for the so called market rate is nearly double what Consumers Energy is charging. Their rate $5.88 cf and Consumers $3 cf. They hope people forget to contract a new price with them so they can charge these exorbitant rates. That's not good customer service that's called being taken advantage of. My loyalty with Santana for the past 4 years counts for nothing. As soon as I question an overcharge it's all my fault. I don't care what they say I used for the month of February it's not possible. In the 40 plus years I've had gas bills I have never come close to a bill being $455.00 in the warmest month on record for February. Read other complaint letters they all have the same general thread in them -cheating their customers and  poor customer service. I'm glad I dumped them and suggest anyone having a problem with them dump them quickly and don't get caught up in their game. Oh and by the way, if you dump them they want to charge you $50 for doing so. Even if you don't have a contract with them and you were being charged the market rate like I was and not locked into a better rate they still want your $50 bucks.
Regards,
[redacted]

Customer: [redacted]   Electricity-    Date Enrolled– 4/29/2015     Date started–6/15/2015    Term date-1/17/2017   Enrollment Channel – Door to Door   Customer Concern Received from Revdex.com: 2/26/2017   After entering...

a five year contract with this company to provide electricity. I cancelled their service. They confirmed this in a letter dated December 20, 2016. It takes about a month for this request to go through, so they provided service through 01/17/2017. Throughout this time, they have received all payments through Comed. However, on 02/25/17, I received an invoice in which they are seeking payments for services from 11/10/2016 -01/17/2017. However, they have received these payments. And any payments they have not received is not owed to them. They are claiming Comed does not allow them to include final charges on their invoice. How can I owe charges for a period in which, according my Comed bill, they were paid? Also, for much of the period that Santanna Energy is seeking additional payment for, from 10/10/2016 through 01/17/2017, Comed was overcharging me by estimating my usage. This was discovered once I scheduled for someone to come out to actually read my meter. I received an adjustment for the period of 10/10/2016 through 01/17/17. Therefore, Santanna Energy was receiving payments based on incorrect information and were therefore overpaid. My corrected bill which included taxes as well as usage for the period 10/10/2016-11/10/2016 was $25.14. Santanna Energy was paid $23.22 (It was determined that they provided less than half of that amount of electricity). For 11/10 through 12/13/2016 the corrected bill was $25.14. Yet, Santanna Energy was paid $59. For the period of 12/13-01/1717 my total charges was determined to be $28.87. I had already been overcharged and had overpaid over $200. So Santanna Energy is owed nothing. If anything, they owe me money.     Consumer Protection Initiatives & Sales Channel Controls for Door to Door   Santanna Energy Services (SES) has multiple rigorous protections for the prospective customer built into the SES sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. The DSR are trained to clearly introduce themselves as representatives of SES. The DSR must attend a daily mandatory meeting to go over the program details and to go through a uniform check. DSR’s wear picture ID badges with the SES name and logo and verbiage that states, “I am NOT a utility company employee”. Their uniforms consist of shirts, buttons, hat, and coats with the SES logo on them. The DSR hands out a business card when they meet the customer indicating they are from SES and not the utility company. In addition, DSR’s have a supervisor that randomly live monitors them in the field to insure compliance. Then an independent Third Party Verification company (TPV) is utilized to verify that the terms and conditions were explained to the customer and the customer is electing the program with SES. The TPV rep uses a script prepared by SES, is recorded, and the verifications are monitored daily to confirm adherence to the script and the SES guidelines.     Post-Sale Customer Communication   For Electric enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement, and provides the customer a toll-free telephone number to call in case they want to cancel their services with SES Customer may rescind or cancel this agreement with no cancellation fee for 10 calendar days after ComEd processes your enrollment request, and up to 5 days before the effective date on ComEd’s notice. To withdraw your enrollment, Customer may contact Santanna’s Customer Service Center at ###-###-####, or ComEd at ###-###-####.     Customer Concern Investigation   SES reached out to speak with Ms. [redacted] on 3/2/2017, 3/3/2017 and 3/6/2017 to discuss her complaint, but could only leave voice messages. After further investigation, SES would like to inform Ms. [redacted] that she was not making her payments in full. Ms. [redacted] was only making partial payments on her bill.  Ms. [redacted] started making payments on 9/14/2015, the outstanding balances were carried forward to future invoices .   Ms. [redacted] was overcharged by ComEd due to a wrong meter estimate. On 2/9/2017 ComEd credited Ms. [redacted] the total amount of $170.93 to offset for the overcharge. However, Ms. [redacted] still has some previous outstanding balances from the beginning of her payment history because she was making partial payments.  Ms. [redacted] has not overpaid SES. The subsequent unpaid bills from other previous balances were carried forward at the closing of the account and the remaining balance as of 1/17/2017 is $86.40.       Tell us why here...

Customer: [redacted]   Gas-  Date Enrolled– 12/19/2011     Date started-   1/01/2012    Term date- 10/26/2017   Enrollment Channel – Broker   Customer Concern Received from Revdex.com Follow-up: They only called me back one time and left message I since then have call [redacted] back 2 times will no return call still waiting left message I would like to know when I will receive my credit? I have been told several times that the check is in the mail and I still have yet to see it. you can understand for the past nine months I’m still to this day being charged the wrong supplier charge. Please let me know what they say my credit amount is and when I will receive it.   Consumer Protection Initiatives & Sales Channel Controls Door to Door Santanna Energy Services (SES) has multiple rigorous protections for the prospective customer built into the SES sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. The DSR are trained to clearly introduce themselves as representatives of SES. The DSR must attend a daily mandatory meeting to go over the program details and to go through a uniform check. DSR’s wear picture ID badges with the SES name and logo and verbiage that states, “I am NOT a utility company employee”. Their uniforms consist of shirts, buttons, hat, and coats with the SES logo on them. The DSR hands out a business card when they meet the customer indicating they are from SES and not the utility company. In addition, DSR’s have a supervisor that randomly live monitors them in the field to insure compliance. Then an independent Third Party Verification company (TPV) is utilized to verify that the terms and conditions were explained to the customer and the customer is electing the program with SES. The TPV rep uses a script prepared by SES, is recorded, and the verifications are monitored daily to confirm adherence to the script and the SES guidelines.   Post-Sale Customer Communication: For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from Consumers Energy. Consumers Customer will have 30 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, Customer may contact either Santanna at ###-###-####, or their utility Consumers Energy ###-###-#### Customer Concern Investigation: SES spoke to Jodi, Mr. [redacted]’s daughter, on 10/12/2017 regarding her complaint. She wanted to know when she will be receiving the adjustment. It was explained to her that the account is currently waiting to term and a check can be sent to her now for the price difference or if she would like to wait till the account is final and a check will then be sent out. The account does have a term date of 10/26/2017, she stated she will wait till the account is final to receive the full adjustment. SES will call Ms. [redacted] again to inform her of the total amount she will be receiving. SES apologized for any inconvenience this has caused her and her dad. She understood and thanked me for following up on her complaint.   Please let me know if you have any further questions.   Thank you, [redacted] Customer Service Supervisor Direct: ###-###-#### Toll Free: ###-###-#### FAX: ###-###-#### EMAIL: [redacted]

Customer: [redacted] Customer Concern Received from Revdex.com: 02/24/2016 Customer Concern submitted from Revdex.com: Billing or Collection Issues Customer’s Statement of the Problem: Santanna Energy advertised that they were a sub provider that would help bring current charges with my main...

provider (People's Gas) down by a few cents. As the months progressed, I noticed that my gas will was increasing more and more. I went from having an average monthly bill of $140 to $390!! I checked my bill statement to determine how this was possible; that's when I noticed that I was being charged the same amount of money from what the bill stated "Other service provider" This happened twice on my account. There was a charge of $87.35 for the month of January and a charge of $142.19 for the month of February. A total of $229.54 that was charged to my account that should not be there. After making this discovery, I contacted Santanna and they told me that they were in fact my service provider while People's Gas has informed me that this was not the case. The customer service representative rudely began to raise her voice at me stating that this was not true, after I told her that I had just spoke with the representative of People's Gas. Santanna tried to tell me that the reason my bill was so high was due to the fact that People's Gas was only paying in cents the amount that was owed to them. However People's Gas informed me that they would not give Santanna my payments due to the fact that Santanna is not the main service provider. They also informed me that they will try to charge me $50 for cancellation. I am very upset because I was lied to about services of Santanna and the rude approach of Santanna's customer service representative. I asked to speak with their management and the woman stated no one was available to speak with me. Complaint Background: Product/Service: Gas service Purchase Date: 2/9/2016 Problem Occurred: 2/9/2016 Model: n/a Account Number: 3500072658755 Order Number: n/a Talked to Company: 2/12/2016 Talked to Company (2nd): 2/23/2016 Name of Salesperson: Unknown  Purchase Price: $87.35 Disputed Amount: $229.54 Desired Settlement:                       I believe this company should refund for the money I have paid to People's Gas back to them and remove all other charges they were wrong to charge. If a refund is not plausible, I would like a billing adjustment that will remove all extra fees from my account. They were only responsible for allegedly discounting the surcharges of the gas usage People's Gas was supplying to me. They acted as my provider, causing my account to be charged twice. Once from People's Gas and once from Santanna's Energy. Consumer Protection Initiatives & Sales Channel Controls Door to Door: Santanna Energy Services (SES) has multiple rigorous protections for the prospective customer built into the SES sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. The DSR are trained to clearly introduce themselves as representatives of SES. The DSR have to attend a daily mandatory meeting to go over the program details and to go through a uniform check. DSR’s wear picture ID badges with the SES name and logo and verbiage that states, “I am NOT a utility company employee”. Their uniforms consist of shirts, buttons, hat, and coats with the SES logo on them. The DSR hands out a business card when they meet the customer indicating they are from SES and not the utility company. In addition, DSR’s have a supervisor that randomly live monitors them in the field to insure compliance. Then an independent Third Party Verification company (TPV) is utilized to verify that the terms and conditions were explained to the customer and the customer is electing the program with SES. The TPV rep uses a script prepared by SES, is recorded, and the verifications are monitored daily to confirm adherence to the script and the SES guidelines Post-Sale Customer Communication: For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from Peoples Gas. They will have 10 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment they may contact either Santanna at 1-800-764-4427, or their utility’s customer service. (Peoples Gas 1-866-556-6001) Customer Concern Investigation: Enrollment Date: 10/27/2015   Service Start Date: 12/4/2015 SES called Ms. [redacted] on 02/29/16, but was only able to leave a voicemail messages asking for a return call. On 03/01/16 SES was able to speak with Ms. [redacted] to review her account and complaint. SES reviewed billing and payments received from the utility for the SES charges with Ms. [redacted]. SES has serviced the account for two months and the total gas charges for those months was $229.54, for which SES has received three payments from the utility totaling $87.35 ($.42, $60, and $26.93).  Ms. [redacted] was under the impression that she was being charged double because the SES charges and the utility charges for tax and delivery were about the same amount. Our investigation revealed that it was Ms. [redacted] the one that enrolled the account with SES. The customer was contacted by a door to door agent and enrollment was done through TPV process. Please be assured that SES does not approve of any DSR swaying from the script and absolutely does not tolerate any DSR that blatantly fabricates information about our program. The TPV representative verifies: You have chosen to voluntarily enroll with Santanna to supply your natural gas for the next 12 months at 38.9 cents per Therm, to act as your agent, and to access your utility records to include transcripts, credit history, and so forth.  Your gas utility will continue to be your distributor and will handle all billing, which will include utility distribution charges, Santanna's gas charges, a $7.99 per month administration fee, and taxes. I understand that I may contact Santanna at any time to sign up for a fixed price program. After 10 business days of receiving your first bill, if you cancel before the end of the initial term of this contract, an early termination fee of $50.00 will be charged. Is that clear? Ms. [redacted] replied with a clear “Yes”.  Ms. [redacted] called SES customer service on 02/16/16 to cancel the account, then changed her mind. However, on 02/23/16 she called SES again and requested cancellation of the account and asked to speak with someone in management. An SES supervisor called Ms. [redacted] later that day. The supervisor addressed any concerns Ms. [redacted] might have had and reviewed the account with her. The account has since been canceled, a $50 ETF was charged. The account will final on/or about 04/06/16. This date is determined by the utility company; not SES.      SES has met the terms of the agreement, billed the customer properly, and see no reason to adjust the billing. SES apologizes for any misunderstanding and inconvenience this might have caused Ms. [redacted].     Thank You,
[redacted] Quality Assurance Supervisor  Direct: 630-789-6022 Ext [redacted] Toll Free: 800-764-4427 Fax :  866-292-0903 Email : [redacted] www.SantannaEnergyServices.com

Customer: Mr. [redacted] Customer Concern Received from Revdex.com: 10/19/2016   Customer Concern submitted from Revdex.com: On 10/18/2016 [redacted] from Santanna energy services visited my home. They proceeded to high pressure my wife into signing paperwork. My wife is NOT on my accounts; she does...

not have authorization for any switch orders. In fact, she told them her husband was at work and was not at home and that they needed to talk to me. After about 50 minutes (keeping in mind this is while she is attempting to watch my 1-year-old and 3-year-old) she finally signed some sort of paperwork so they would leave (which this company should not have asked for without my authorization.) There was NO reason to have her sign a thing!! This is notification to your company that if you set foot in my property again I will consider it trespassing, you have authorization to contact me only for purpose of an apology or for information to cancel this unethical and perhaps illegal signing of a switch order. My name is on my AEP and Dominion Ohio Bill, no one else. No one else should have been pressured to sign a thing. When I got home I'm left with a "Customer Copy of terms and conditions-please keep for records"--all of which I did not sign!!   Desired Settlement:                       Assurance all paperwork will be destroyed with my wife's signature as I did not and do not authorize any switch orders for my energy services, how dare you high pressure my wife while I am not home and have her sign paperwork for Bills that are not in her name   Consumer Protection Initiatives & Sales Channel Controls for Door to Door: Santanna Energy Services (SES) has multiple rigorous protections for prospective customers built into our sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. SES also conducts live monitoring of the DSR’s on a random basis to insure compliance. Additionally, an independent Third Party Verification company (TPV) is utilized for all sales to verify that the terms and conditions were explained to the customer and that the customer is electing the program with SES. The TPV representative uses a script prepared by SES and the verification is recorded. SES Quality Assurance monitors TPV verifications daily to confirm adherence to the script and SES guidelines. SES also updates its “Do Not Call” list with the telemarketers every other day, in order to protect prospective customers from unwanted communications.   Post-Sale Customer Communication: For Electric enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from The AEP Customer Services.  They will have 7 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, they may contact either Santanna at [redacted], or their utility’s AEP [redacted]   For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from Dominion East Ohio Customer Service.  They will have 7 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, they may contact either Santanna at [redacted], or their utility’s customer service. Dominion East Ohio [redacted]   Customer Concern Investigation: SES spoke to Mr. [redacted] on 10/19/2016 and went over his complaint. It was explained to him that the TPV was reviewed and it was Mrs. [redacted] who chose to enroll with SES as her electric and natural gas provider. She did state she was authorized to make changes on the accounts. Please be assured that SES does not approve of any DSR swaying from the script and absolutely does not tolerate any DSR that blatantly fabricates information about our program. The accounts have since been canceled and will not start with SES. No ETF’s will be assessed to the accounts. SES apologized for any misunderstanding and any inconvenience this might have caused him or his wife. His address and phone number have been added to our internal Do Not Call and Do Not Knock list. Mr. [redacted] understood and was satisfied with the follow-up and resolution. Tell us why here...

Customer: [redacted] Gas-  Date Enrolled– 12/19/2011     Date started-   1/01/2012    Term date- N/A Enrollment Channel – Broker Customer Concern Received from Revdex.com: 09/05/2017 We have been charged the wrong...

distribution charge since January. We have spent hours on the phone trying to resolve this issues that should be very simple. They keep passing us from manager to manger. We have been sending copies of our bills via fax and email. I believe we are just being shuttled around until we give up. They have outright lied to us on several occasions, who have all said it is now fixed, our credit is on the way. We have spoken with supervisor [redacted] on several occasions. We have also spoken with supervisor [redacted] and even a supervisor named [redacted]. BEWARE of this company. Consumer Protection Initiatives & Sales Channel Controls Door to DoorSantanna Energy Services (SES) has multiple rigorous protections for the prospective customer built into the SES sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. The DSR are trained to clearly introduce themselves as representatives of SES. The DSR must attend a daily mandatory meeting to go over the program details and to go through a uniform check. DSR’s wear picture ID badges with the SES name and logo and verbiage that states, “I am NOT a utility company employee”. Their uniforms consist of shirts, buttons, hat, and coats with the SES logo on them. The DSR hands out a business card when they meet the customer indicating they are from SES and not the utility company. In addition, DSR’s have a supervisor that randomly live monitors them in the field to insure compliance. Then an independent Third Party Verification company (TPV) is utilized to verify that the terms and conditions were explained to the customer and the customer is electing the program with SES. The TPV rep uses a script prepared by SES, is recorded, and the verifications are monitored daily to confirm adherence to the script and the SES guidelines. Post-Sale Customer Communication:For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from Consumers Energy. Consumers Customer will have 30 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, Customer may contact either Santanna at ###-###-####, or their utility Consumers Energy ###-###-####Customer Concern Investigation:SES reached out to Mrs. [redacted] on 9/15/2017 but was only able to leave a voice message in regards to her complaint, no calls have been returned. After further investigation it was determined that the pool change never submitted due to the last pool change failing to process. The statue was updated and the pool change request was recreated. The account will be issued an adjustment for the price difference of what the customer was billed vs what the customer should have been billed at. SES does apologize for any misunderstandings or inconveniences this may have caused them.  Please let me know if you have any further questions. Thank you, [redacted] Customer Service Supervisor Direct: ###-###-#### Toll Free: ###-###-#### FAX: ###-###-#### EMAIL: [redacted]
[redacted]

Customer: [redacted]   Gas -  Date Enrolled– 09/17/2016   Date started-   10/08/2016    Term date- 12/09/2017   Enrollment Channel: SES Online   Customer Concern Received from: Revdex.com 1/02/2018 I signed up for their service through...

an Apples to Apples gas program to receive gas at a locked in rate for a year. At the end of my contract, I was provided with a letter dates November 15, 2017 that my current rate will expire 11/08/2016, yes 2016, a year earlier. It also said that I had 30 days to respond to cancel my service from the date 11/08/2016 or I would be put on a "Competitive Market Rate Program". I was paying approx. $2.97 MCF during the program. The first bill charged me $5.22 MCF and before they cancelled my another bill was $5.66 MCF, well above all rates I have seen. I have contacted customer service and was advised that I was not the only person that had this issue and my bill would be adjusted. This has been over a month and I have not heard anything. The CS supervisor [redacted] will not return my calls. I have contacted CS again via social media, phone and email. Either no one knows what is going on or will not return my inquires. They need to refund my account for grossly over charging those two months. Calculating the cost from $5.66 MCF to $3.00 MCF, I feel they owe me $100.00. Consumer Protection Initiatives & Sales Channel Controls: SES Online: Santanna Energy Services (SES) has multiple rigorous protections for prospective customers built into our sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved.   Post-Sale Customer Communication: For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from Dominion Energy Ohio Customer Services. The customer will have 7 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, Customer may contact either Santanna at [redacted]   Customer Concern Investigation: SES has made multiple attempts to reach Ms.[redacted] to discuss her complaint, messages were left and no calls have been returned. After further review into Ms.[redacted] complaint, due to a computer programing error SES will refund Ms.[redacted] in the requested amount of $100.00 in a form a check in the next few days. SES apologizes for any misunderstandings or inconveniences this might have caused Ms.[redacted].     Thank you,   [redacted]

Complaint: [redacted]
I am rejecting this response because: This is the same "rubber stamp" reply given to every other complainant. They stay above the law by outsourcing their marketing to independent telemarketers whom they know are dishonest and are fleecing the public. This enables them to avoid liability for the unethical practices of the telemarketers who will say anything to make a sale. Santanna "claims" to monitor the telemarketers on a random basis, but that is a sham to avoid prosecution. I believe Santanna is fully aware of the telemarketers' unethical practices, and, in fact, approves of them, while presenting the appearance that they are concerned about ethical business practices. If they were concerned, they would refund the overages stolen from consumers. Santanna continues to do business as usual, but this is far from over. For me, it's not about the money so much as ensuring that their unethical business methods are ended.
Regards,
[redacted]

Customer: [redacted]   Gas-  Date Enrolled– 10/22/2015     Date started-   11/18/2015    Term date- NA Gas – Renewal Date – 1/25/2017 – Term Date – Customer is staying with SES   Enrollment Channel – Telemarketer  ...

Customer Concern Received from Revdex.com: 4/24/2017   A natural gas contract price of $0.359 per Therm ("T") for the ensuing12 month period was confirmed to me in a hard copy Santanna ("SES") Enrollment "Welcome Letter" dated 09.20.2016. As I had an existing 1-year contract (at $0.339/T) with SES that ran into November 2016, the 0.359/T new contract price was to begin when the old contract expired. However, in December 2016 and January 2017, I was billed at $0.505/T and $0.5669/T, respectively. I called SES's Bolingbrook IL office on 02.01.17 to correct the rate and receive a refund for the 2 month overcharge. [redacted] at SES said they would correct the rate effective back to 11.15.16 and refund approximately $152 to me for the 2-month overcharge. The rate indeed was corrected to the contract rate of .359/T in the next bill, but the overcharge has never been refunded. Three followup phone calls to SES (to Shawn, Jasmine and Elise) resulted in statements that the check will be mailed "in a week or two". To inquire as to payment status one more time on 4.24.17, I was told by the SES rep that the check will be sent to the utility ([redacted]). When I pressed on regarding exact timing, the rep told me that I was rude, then kept me on hold for about 10 minutes before stating that the check would go to [redacted] in "about 40 to 70 days." This timing is totally unbelievable and unacceptable.     Consumer Protection Initiatives & Sales Channel Controls for Telemarketers:   Santanna Energy Services (SES) has multiple rigorous protections for prospective customers built into our sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The telemarketing sales representatives (TSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. SES also conducts live monitoring of the TSR’s on a random basis to insure compliance. Additionally, an independent Third Party Verification company (TPV) is utilized for all sales to verify that the terms and conditions were explained to the customer and that the customer is electing the program with SES. The TPV representative uses a script prepared by SES and the verification is recorded. SES Quality Assurance monitors TPV verifications daily to confirm adherence to the script and SES guidelines. SES also updates its “Do Not Call” list with the telemarketers every other day, to protect prospective customers from unwanted communications     Post-Sale Customer Communication:   For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from The [redacted] Gas Customer Services.  They will have 10 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, they may contact either Santanna at ###-###-####, or their utility’s [redacted] Gas ###-###-####     Customer Concern Investigation:   SES spoke with Mr. [redacted] on 04/27/2017 and discussed his complaint.   A natural gas contract price of $0.359 per Therm ("T") for the ensuing12 month period was confirmed to me in a hard copy Santanna ("SES") Enrollment "Welcome Letter" dated 09.20.2016. However, in December 2016 and January 2017, I was billed at $0.505/T and $0.5669/T, respectively. SES investigation identified a billing error that affected  Mr. [redacted] for the Months of December 2016 and January 2017.   The rate indeed was corrected to the contract rate of .359/T in the next bill, but the overcharge has never been refunded SES has sent the refund of $151.75 to Mr. [redacted]’s utility company on 4/25/2017 to be credited   When I pressed on regarding exact timing, the rep told me that I was rude, then kept me on hold for about 10 minutes before stating that the check would go to [redacted] in "about 40 to 70 days." This timing is totally unbelievable and unacceptable. SES apologizes for any inconvenience this might have caused Mr. [redacted]. He will be credited the refund of $151.75 by his utility company, in his next billing cycle. Mr. [redacted] was happy with the follow up and satisfied with the resolution. Mr. [redacted] will remain SES customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Additionally, I appreciate SES understanding my frustrations and making me whole again by waiving the Early Termination Fee (ETF). Regards,
[redacted]

Customer: [redacted]   Gas-  Date Enrolled– 9/7/2011    Date started– 9/19/2011    Term date-11/1/2016   Enrollment Channel – Door to Door   Customer Concern Received from Revdex.com: 3/3/2017   we filled bankruptcy during such Santana gas...

held our bill for three months then attached it to a 1 month bill in excess of $536.88 .before the bankruptcy we were on the budget plan with [redacted] for $105 a month .then we we were thrown off the budget due to the excessive bill and had to get in a payment program to keep our gas on . also we have contacted them several times to stop our enrollment in their program which they keep saying takes several months to stop ..we no longer want to be on their gas supply program and wish to be turned totally back over to [redacted] . we have all documentation to this fubar if required . they haven't seemed to listen to us in releasing us from their money gripping hands please contact me if you get somewhere in making sure they release us from their program which we have a right to dismiss.     Consumer Protection Initiatives & Sales Channel Controls Door to Door   Santanna Energy Services (SES) has multiple rigorous protections for the prospective customer built into the SES sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. The DSR are trained to clearly introduce themselves as representatives of SES. The DSR must attend a daily mandatory meeting to go over the program details and to go through a uniform check. DSR’s wear picture ID badges with the SES name and logo and verbiage that states, “I am NOT a utility company employee”. Their uniforms consist of shirts, buttons, hat, and coats with the SES logo on them. The DSR hands out a business card when they meet the customer indicating they are from SES and not the utility company. In addition, DSR’s have a supervisor that randomly live monitors them in the field to insure compliance. Then an independent Third Party Verification company (TPV) is utilized to verify that the terms and conditions were explained to the customer and the customer is electing the program with SES. The TPV rep uses a script prepared by SES, is recorded, and the verifications are monitored daily to confirm adherence to the script and the SES guidelines.     Post-Sale Customer Communication   For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from [redacted]. Customer will have 30 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, Customer may contact either Santanna at ###-###-####, or their utility [redacted] ###-###-####     Customer Concern Investigation   SES reached out to Ms. [redacted] on 3/7/2017, 3/8/2017and on 3/9/2017 SES discussed her complaint. After investigation, SES explained to Ms. Farr that we received  the cancellation notice from her LDC on 11/1/2016 and SES processed the request on 11/16/2016. Ms. Farr asked “How much was her balance with SES”? SES informed her that she would have to call her LDC to confirm her balance. Ms. Farr appreciated the follow up and she was satisfied with the resolution.     Tell us why here...

Customer: [redacted]   Gas-  Date Enrolled– 10/20/2016     Date started-   11/11/2016    Term date- 3/15/2017   Enrollment Channel – Door to Door   Customer Concern Received from Revdex.com: 06/08/2017   MY...

PROBLEMS START WITH SANTANNA ENERGY SERVICES. I ASK TO CANCEL MY SERVICE WITH THEM. SO IN JANURARY 2017 I CALL AND SPOKE TO SOMEONE ABOUT CANCEL THE SERVICE. SO IN FEBURARY SAME PROBLEM. EVERY MONTHS I CALL AND SPEAK TO A CUSTOMER SERVICE EMPLOYMENT WHO ALWAY GIVE ME A RUN AROUND. THERE ARE STILL ON MINE AEP ACCOUNT AND CHARGES ME THE SAME AS AEP IS. I ASK FOR A CONTRACT TO BE SEND TO ME. THEY DON'T HAVE ONE. HOW CAN I GET THEM OFF MINE AEP ACCOUNT. I NEED HELP. THANK YOU. Disputed Amount: $169.82 and want TO GET THEIR NAME OFF MY AEP ACCOUNT. AND NO MORE DEALING WITH THIS COMPANY. Consumer Protection Initiatives & Sales Channel Controls Door to Door   Santanna Energy Services (SES) has multiple rigorous protections for the prospective customer built into the SES sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The Door to Door sales representatives (DSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. The DSR are trained to clearly introduce themselves as representatives of SES. The DSR must attend a daily mandatory meeting to go over the program details and to go through a uniform check. DSR’s wear picture ID badges with the SES name and logo and verbiage that states, “I am NOT a utility company employee”. Their uniforms consist of shirts, buttons, hat, and coats with the SES logo on them. The DSR hands out a business card when they meet the customer indicating they are from SES and not the utility company. In addition, DSR’s have a supervisor that randomly live monitors them in the field to insure compliance. Then an independent Third Party Verification company (TPV) is utilized to verify that the terms and conditions were explained to the customer and the customer is electing the program with SES. The TPV rep uses a script prepared by SES, is recorded, and the verifications are monitored daily to confirm adherence to the script and the SES guidelines.   Post-Sale Customer Communication:   For Gas enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement. The letter also advises the customer that they will receive a confirmation notice from Columbia Ohio Customer Services. The customer will have 7 business days from the date of that confirmation to reconsider their decision without penalty. To withdraw their enrollment, Customer may contact either Santanna at ###-###-####, or their utility company Columbia Ohio ###-###-####   Customer Concern Investigation:   SES reached out to Ms. [redacted] on 6/6/2017to discuss her complaint.   I ASK TO CANCEL MY SERVICE WITH THEM. SO IN JANURARY 2017 I CALL AND SPOKE TO SOMEONE ABOUT CANCEL THE SERVICE. SO IN FEBURARY SAME PROBLEM. EVERY MONTHS I CALL AND SPEAK TO A CUSTOMER SERVICE EMPLOYMENT WHO ALWAY GIVE ME A RUN AROUND. THERE ARE STILL ON MINE AEP ACCOUNT AND CHARGES ME THE SAME AS AEP IS. SES confirmed that Ms. [redacted] did not call in January or February. On 2/15/2017, SES received a cancellation notice from Ms. [redacted] utility company for her gas account. The final termination date was set for 3/15/2017, a date determined by [redacted] utility company, not SES.   I ASK FOR A CONTRACT TO BE SEND TO ME. THEY DON'T HAVE ONE SES does have a contract. Ms. [redacted] verbally validated the enrollment through a Third-Party Verifier.   HOW CAN I GET THEM OFF MINE AEP ACCOUNT SES stopped supplying Ms. [redacted] once her account was terminated by her utility company.   Disputed Amount: $169.82 and want TO GET THEIR NAME OFF MY AEP ACCOUNT. AND NO MORE DEALING WITH THIS COMPANY. On 3/3/2017. Ms. [redacted] called SES to inquire about the $100 ETF(early termination fee). She was informed that she received the $100 ETF for cancellation, according to the terms and conditions of the contract. Ms. [redacted] has an outstanding balance of $140.19. This is a combination of the $100 ETF (early termination fee) and a $40.19 supply charge for the month of March 2017.

Complaint: [redacted]
I am rejecting this response because: I received my bill on June 4, 2015. Which states my electric supplier is Santanna Energy. The bill is from 4/28/2015 to 5/28/2015. I don't understand why they are trying to screw me out of money, and don't cancel my service. Another concern I have about Santanna energy is how many other customers they have screwed with like this and who didn't report it, why is Santanna energy in business. They also owe me a refund on $23.18 refund on top of what they already suppose to owe me. I trusted Revdex.com would help me in this matter but it seems Santanna Energy is only interested in defrauding there customers. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The payments received by People's Gas is due to the fact, People's gas are receiving my payments. I am not on a budget plan, never was on a budget plan. I inquired about this to People'sGas and they told me that SES wold not receive full payments because they are not my service provider. On the first of March the representative not only spoke with me about the bill by she tried to get me to change rates after knowing how I feel about the situation. SES's did indeed tell me about the services, however told me it would be at a discounted rate. I do see two separate amounts. If in fact SES was my provider why are they labeled as supplier chargers. I have dobe my research on SES and I've seen that I am not the only customer with this complaint.
Regards,
[redacted]

Complaint: 10714973
I am rejecting this response because:  Mr. [redacted] did double talk.  He did not address the fact that I have not requested to have my service terminated.  There was no financial issue between Santanna Energy and myself, the contract between Santanna Energy and myself was terminated against my wishes. He was arrogant and assured me that no one or organization could influence Santanna energy to re-establish my account, and essentially dismissed my complaint as invalid.  He told me he didnt care whom I complained to that no one could make him discontinue the termination of my account.
Regards,
[redacted]

Customer:  [redacted]   Customer Concern Received from Revdex.com:  8/23/2016   Customer Concern submitted from Revdex.com:  I get at least seven automated telemarketing calls a day. I called and demanded to be taken off the list and was being forced to listen to a sales pitch....

  Consumer Protection Initiatives & Sales Channel Controls for Telemarketers: Santanna Energy Services (SES) has multiple rigorous protections for prospective customers built into our sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The telemarketing sales representatives (TSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. SES also conducts live monitoring of the TSR’s on a random basis to insure compliance. Additionally, an independent Third Party Verification company (TPV) is utilized for all sales to verify that the terms and conditions were explained to the customer and that the customer is electing the program with SES. The TPV representative uses a script prepared by SES and the verification is recorded. SES Quality Assurance monitors TPV verifications daily to confirm adherence to the script and SES guidelines. SES also updates its “Do Not Call” list with the telemarketers every other day, in order to protect prospective customers from unwanted communications.   Post-Sale Customer Communication: After the TPV verification, a new customer receives a welcome letter from SES, which repeats the terms and conditions of the agreement, and provides the customer a toll-free 24-hour cancellation telephone hot line.  The letter also advises the customer that they have 30 days from the time of verification before enrollment is initiated with the utility, should a customer change their mind thereafter.   Customer Concern Investigation: SES takes every complaint very seriously. After an extensive search, SES has record of calling [redacted]’s phone number. Please be assured that SES does not approve of any TSR swaying from the script and absolutely does not tolerate any TSR that blatantly fabricates information about our program. The TSR in this matter no longer works for Santanna. Since [redacted] does not want to be contacted by any of SES representatives, a copy of this reply will be mailed to him, asking him to contact Santanna directly if he has any further questions. His phone number has been added to our Do Not Call List. SES apologizes for any misunderstanding and inconvenience this might have caused him.   Thank You, [redacted] Customer Service Specialist Direct: [redacted] Toll Free: [redacted] Fax: [redacted] Email: [redacted] Premium Service and Competitive Prices

Customer: [redacted]   Customer Concern Received from Revdex.com: 7/15/2015   Customer Concern submitted from Revdex.com: JULY 9, 2015, SANTANNA ENERGY DISCONTINUED ITS SERVICES TO ME THOUGH WE HAD NO FINANCIAL ISSUES NOR REQUESTS FROM ME TO HAVE THEM NO LONGER BE MY NATURAL GAS PROVIDER. WHEN I...

CONTACTED THEM, THEY TOLD ME THAT [redacted] INSISTED THAT WE TERMINATE OUR RELATIONSHIP AND SANTANNA SENT ME A LETTER, AND I QUOTE "WE ARE SORRY TO HEAR THAT YOU ARE LEAVING US. PER YOUR REQUEST WE HAVE INITIATED TERMINATION OF YOUR SERVICE IN THE [redacted] CHOICES FOR YOU PROGRAM WITH SANTANNA ENERGY SERVICES" I HAVE CONTACTED THEM, VIA [redacted] A CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR WHOM REFUSED TO RETURN MY TELEPHONE CALLS WHEN I CALLED TO COMPLAIN. SANTANNA HAS NO RIGHT TO TERMINATE ITS CONTRACT WITH ME, I HAVE PAID MY BILLS TO THEM AND PAID ON TIME CONSISTENTLY SINCE 2007, EVEN THOUGH I AM A SENIOR CITIZEN ON SOCIAL SECURITY AND NOT ON A BUDGET PLAN. SANTANNA SHOULD HAVE NOTIFIED ME BEFORE DISCONTINUING IT'S SERVICE TO ME AND PROVIDED A METHOD FOR CONSUMER INPUT RATHER THAN DISCONTINUING THE SERVICE AND THEN SENDING A LETTER WITH A BOLD FACE LIE STATING THAT THIS WAS DONE AT MY REQUEST. FOR ME TO HAVE AN ISSUE WITH THE OWNERS OF THE APPARATUS USED TO PROVIDE GAS SERVICES, IS JUST THAT, AN ISSUE WITH THE OWNERS OF THE APPARATUS USED TO PROVIDE SERVICE TO THE BUILDING, THERE IS NO ISSUE WITH WHOM WILL BE MY PROVIDER, AND NEITHER THE OWNERS OF THE APPARATUS USED TO PROVIDE THE GAS OR THE PROVIDERS OF THE GAS HAVE THE RIGHT TO TERMINATE MY RELATIONSHIP WITH THE PROVIDER WITHOUT MY CONSENT. I WANT SANTANNA ENERGY SERVICES TO REACTIVATE MY ACCOUNT AND CONTINUE TO PROVIDE THE SERVICE THEY HAVE PROVIDED SINCE 2007. Desired Settlement: REACTIVATE MY ACCOUNT OF 7 YEARS IMMEDIATELY AND NOTIFY ME WHEN DONE   Customer Concern Investigation: Enrollment Date: 9/5/2008         Service Start Date: 3/19/2009 This customer does not have an active account with [redacted] Gas. SES spoke to Mr. [redacted]  on 7/15/2015 and went over his complaint. It was explained to Mr. [redacted] that on 7/8/2015, SES was notified by his utility company that his gas account was no longer active with the [redacted]. As a result, SES canceled his account and issued a cancellation letter to Mr. [redacted]. He stated that SES and the utility company are two different companies, and that just because  he was having problems with the utility company, it does not mean that SES should stop being his natural gas supplier. SES tried to explain to Mr. [redacted] that without an active account at the utility company, SES cannot supply him with natural gas. Mr. [redacted] did not want to hear anything SES had to say. He stated that SES is breaking the law by not suppling him with gas. SES explained that we would be more than happy to be his Natural Gas supplier when his account became active and eligible. Mr. [redacted] stated that SES is wrong and that he will make a complaint to every agency he can. SES apologized for any misunderstanding and inconvenience this might have caused him. Unfortunately SES cannot meet his request at this time. Mr. [redacted] told me to have a good day and ended the call.   Thank you, [redacted] Quality Assurance Team Leader Direct: [redacted] Toll Free: [redacted] Fax: [redacted] Email: [redacted]   Premium Service and Competitive Prices

Customer: [redacted] [redacted]   Customer Concern Received from Revdex.com: 6/23/2015   Customer Concern submitted from Revdex.com: I was pressured into to signing up with this company with a aggressive sales pitch for which I did not get enough time to think about it. I do not wish to sign with them...

6/9/2015. I was on vacation for 2 weeks when I got home there was a letter from them for the service and I had 7 business days to reverse my service. Now I am to late but called my service to tell them not to swtich. I am not going to 100.00 termination fee for that can you please help. They should not do this to seniors.  - They want a 100.00 termination fee which I do not think I should have to pay. It was a very aggressive sale tactic. I am retired and on a fixed income.   Consumer Protection Initiatives & Sales Channel Controls Telemarketers: Santanna Energy Services (SES) has multiple rigorous protections for prospective customers built into our sales program from the start to the finish of the process. An unpleasant experience by a prospective customer results in an unpleasant experience for all involved. The telemarketing sales representatives (TSR) use a script prepared by SES that communicates the program details to the customer and defines their wishes relative to participation. SES also conducts live monitoring of the TSR’s on a random basis to insure compliance. Additionally, an independent Third Party Verification company (TPV) is utilized for all sales to verify that the terms and conditions were explained to the customer and that the customer is electing the program with SES. The TPV representative uses a script prepared by SES and the verification is recorded. SES Quality Assurance monitors TPV verifications daily to confirm adherence to the script and SES guidelines. SES also updates its “Do Not Call” list with the telemarketers every other day, in order to protect prospective customers from unwanted communications.   Post-Sale Customer Communication: For Electric enrollment after the TPV verification, a new customer receives a Welcome Letter from SES, which repeats the terms and conditions of the agreement, and provides the customer a toll-free telephone number to call Customer Service Center in case they have any questions about Santanna’s program. The letter also advises the customer that they have 7 business days from the post-mark date on the Welcome Letter notice to reconsider their decision, without penalty. To withdraw your enrollment, you may contact [redacted] at [redacted]   Customer Concern Investigation: Enrollment Date: 06/08/2015   Service Start Date: 07/21/2015 SES attempted to contact Mr. [redacted], but we were unable to reach him. Please be assured that SES does not approve of any TSR swaying from the script and absolutely does not tolerate any TSR that blatantly fabricates information about our program. Our investigation revealed that Mr. [redacted] was the one that enrolled the account with SES. The TPV representative verifies: You have chosen to voluntarily enroll with Santanna to supply your electricity at a fixed rate of 9.69 cents per kWh for 6 billing months.  Your initial term of 6 months will begin after your next available meter read date, and your acceptance into the Customer Choice program by [redacted].  After this initial term, your Agreement with Santanna will automatically continue on a month to month basis on Santanna’s Competitive Market Price Program. The rate for both the initial and renewal term includes transmission charges, but does not include pass through charges for [redacted] Electric service, a $7.99 monthly admin fee, or state and local taxes. However, if you choose to cancel after the rescission period and before the end of the initial term of this contract, an early termination fee of $100 will be charged. Additional terms and conditions of service apply. Is that clear? Mr. [redacted] replied with a clear “Yes”. SES acknowledges the customers concern but SES has met the terms of the agreement, and no refund is due. Mr. [redacted]’s account has since been canceled. The account will be final on 7/21/2015. This date is determined by the utility company; not SES. Mr. [redacted]’s phone number has been added to our Do Not Call List. SES apologized for any inconvenience this might have caused him. Since SES was unable to speak with Mr. [redacted], a copy of this reply will be mailed to him.   Thank you, [redacted] Quality Assurance Team Leader Direct: [redacted]

Check fields!

Write a review of A+ Fitness, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

A+ Fitness, LLC Rating

Overall satisfaction rating

Add contact information for A+ Fitness, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated