A Fresh Coat Inc

Obviously I'm sorry this happened but the jacket was dry cleaned as per the instruction tags, which stated it be dry cleaned which is what we didThe pilling that occurred was due to the poor quality of the jacket material and we told him this needed to go back to the manufacturerThis was
communicated to the customerWe follow the Revdex.com guidance on how to best handle issues like this when they occurIf this had been our fault, I would not have an issue reimbursing per the IFI guidelinesSee attached section below as well as full link from the Revdex.com website on dry cleaninghttps://www.Revdex.com.org/new-york-city/get-consumer-help/articles/dry-...⇄ Liability for Damaged Clothing If clothing comes back damaged from the drycleaner, the drycleaner is often blamed as the last to handle the garmentBut the responsibility may lie with the manufacturer or retailer, or with you -- the consumer. As mentioned before, care information must be permanently attached to all garmentsIf this information is not present and the garment is damaged as a result, or if care instructions are followed and the garment or some component part fails, the responsibility is with the manufacturerYour best recourse is to go to the retailer who sold you the itemGood retail practice requires that a store exchange a defective item or refund the priceIf the information was available to you but you did not follow it, for example washing a garment that should have been drycleaned, then you are at faultIf your drycleaner fails to follow care instructions or did not exercise reasonable care, then the cleaner is at fault

Obviously I'm sorry this happened but the jacket was dry cleaned as per the instruction tags, which stated it be dry cleaned which is what we didThe pilling that occurred was due to the poor quality of the jacket material and we told him this needed to go back to the manufacturerThis was
communicated to the customerWe follow the Revdex.com guidance on how to best handle issues like this when they occurIf this had been our fault, I would not have an issue reimbursing per the IFI guidelinesSee attached section below as well as full link from the Revdex.com website on dry cleaninghttps://www.Revdex.com.org/new-york-city/get-consumer-help/articles/dry-...⇄ Liability for Damaged Clothing If clothing comes back damaged from the drycleaner, the drycleaner is often blamed as the last to handle the garmentBut the responsibility may lie with the manufacturer or retailer, or with you -- the consumer.? As mentioned before, care information must be permanently attached to all garmentsIf this information is not present and the garment is damaged as a result, or if care instructions are followed and the garment or some component part fails, the responsibility is with the manufacturerYour best recourse is to go to the retailer who sold you the itemGood retail practice requires that a store exchange a defective item or refund the price If the information was available to you but you did not follow it, for example washing a garment that should have been drycleaned, then you are at fault If your drycleaner fails to follow care instructions or did not exercise reasonable care, then the cleaner is at fault