A Full House

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am not rejecting this response; this issue remains work in progress and I would like to see the effort from Mercedes to bring it to closureI am happy to see that Mercedes has stepped up and do something, but, this complaint will be resolved only when the issue is resolvedIf this will take longer than days, I would like to further escalate action Regards, [redacted]

Chad M [redacted] (our service manager) has been in contact with the client today and all legitimate issues are being handled We are also paying to tint the car per her agreement with Chad and the sales rep Our sales rep actually went to the clients house to give them special service which he does for many of his clients We value the clients business and are going to everything we can to retain them and re instill confidence Thank you Dave M [redacted] General Manager Porsche of Tysons Corner (###-###-####) [redacted] @penskeautomotive.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , Once again please accept our sincerest apologies for anyinconvenience this may have causedPlease note through our various correspondences via email wedid everything in our power to assist you with the situationWe have already reducedthe charges and applied an additional discount on to this tripFurthermore wehave also provided the GPS tracking information showing the drivers exactlocation and the time he spent waiting inside the terminalAs the flight arrived at 07:PM, we had ourchauffeur on location at 07:PM at the pick up pointBoth the dispatcher onduty and the chauffeur tried numerous times to call the phone number providedon the reservation to make contact with your party but unfortunately wereunable to get throughAt 09:PM we released the chauffeur after no contacthad been made and set the trip to a No Show statusAlso please note that primarily we are unable toremove the No Show charge due to the terms and conditions agreed to uponplacing the reservationAs per our termsand conditions included on both the online form and the confirmation youreceived: If you are unable to locate your driver, please call us immediately at 1- [redacted] (Customer Service)No Show/Late Cancel charge will be applicableif a client fails to contact Boston Carriage before leaving scheduled pick uparea As per our disclaimer, had a member of the reservation party contacted our office we would have been able to connect thepassengers with the driver instantlyAs we were not contacted and ourchauffeur was on location, we regrettably can not remove the chargeOnce againplease note that the charges were minimized to only cover the costs incurred.Please accept our sincerest apologies for any inconvenience you may havesufferedThank you for your patience.Sincerely, The Boston Carriage Team

[redacted] I have looked into the situation and it looks like we made an error on the calculated taxesWe did apply a trade tax credit that you were not eligible for, based on the fact that the owner of the trade was not part of the new dealI believe we did absorb that additional tax in order to get you your tagsAs an additional measure of goodwill, I will provide you with the $you have requestedPlease respond back that you agree with this solution and that there are no other outstanding itemsOnce I receive your response in the affirmative, I will have the check issued and sent to the address we have on record.Thank you, [redacted]

We received your letter on a complaint you received from one of our customers on 10/27/The letter delayed in getting to us that is Why We are way above the days response date.On 06/15/2016, we received the customer's car with a concern on engine oil consumptionThe mileage on the car at that time was 31,We performed the service update as required by the brand under the provisions of the Class ACtion LaWSuit With Audi Of America.The customer returned on 8/18/with 34,miles on the car, stating that the engine oil minimum light was onThe Service Department performed an engine oil measurement test as outlined by the brandThis procedure requires electronic measurements to be sent to Audi Technical AssistanceAt that time Audi Technical Assistance stated that the engine oil Consumption was in the acceptable range and no further repairs were authorizedIf the customer added engine oil to the vehicle between the first and second visit, that would skew the results of the engine oil consumption testThere is no recall on the Customer's vehicle for engine oil consumption but there is a warranty extension by the brand for Certain Components of the engine that would cause excessive engine oil consumption, which his car qualifies, There are many Contributing factors that can lead to engine oil usage that fall outside the guidelines of the Class Action LawsuitExternal engine oil leaks, internal engine oil consumption caused by a component not covered under the Class Action Lawsuit or there may be no excessive engine oil consumption at all if the electronic engine oil level gauge is malfunctioning.We at Audi Tysons Corner, have no reason to lie to the customer about the Class Action Lawsuit or refuse to repair his car as Audi of America pays the dealership for any repairs that falls under the Class Action LawsuitAny Vehicle Identification Number (WIN) that falls under the warranty extension for engine oil consumption is easily identified in Audi's database for any Audi Dealership to seeThe Customer is more than Welcome to return to the Dealership for diagnosis of his engine oil consumption concernBelow are the guidelines for vehicles with suspected oil consumption issuesVerify Maintenance Record Verify vehicle is less than years old and has 80,miles or less Oil Consumption test performed Replace pressure control value, front crank shaft seal and bolt, update ECM (Electronic control module) Weighted measurement of oil is taken and document on the customers' repair order Customer is asked to return when the minimum oil light comes on or 1,miles, whichever Comes first Once customer returns technician takes Weighted measurement of oilService department reports measurements to Audi Technical Assistance Audi Technical Assistance will report the reading as either or abIf readings are abnormal, pistons and rings will be replaced Let me reiterate that Audi of America pays the dealership for the test and if further repairs are required we perform the repairs once authorization from the brand is givenWould Please do not hesitate to contact me, if you should have any questions or concerns.Regards,Kevin R [redacted] Service Director Audi Tysons Corner

From: S***,Aradhana Date: Thu, Jan 7, at 10:AMSubject: # [redacted] / [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> We ordered a new car for this customer, car was delivered 11-19-2015.He removed his complaints per customer.Customer is very happySincerely,Aradhana S*General ManagerPorsche of Tysons###-###-####

I invited [redacted] to come in on Monday 07/25/at her convenience to pick up her vehicle ( [redacted] with 48K miles on it)It is ready for her this very moment, all repairs have been completed at no charge to herShe has been welcomed in for an in person meeting if she desires Unsolicited, I offered to pay one month’s payment for her inconvenience [redacted] stated she was interested in an extended warranty to feel like she was made “whole”I said that I would be willing to put the aforementioned goodwill payment towards the warranty if that’s the direction she wanted to takeI researched extended warranty pricing and as requested, I got back to her a second time letting her know the extended warranty was $Two years, unlimited mileage, etc To appease, I said I would be willing to either give one month’s payment of $or I’d pay half of the cost of the extended warranty (a better value) for her troublesThis offer still stands at this time and [redacted] ’s repaired vehicle is ready for pickup

We have attached the vehicle information print out right from [redacted] This is a [redacted] authorized program provided by the manufacturerStated directly below the description and model it shows that the vehicle is orginially "Iridium silver metallic"At no time has this vehicle been repainted, this was a typo from our finance departmentNo further actions will be taken at this time

They seem to be working on it. As of now it is not yet resolved. They sent me an amended tax return to sign which was blatantly incorrectly filled outI am sure they would say it was a typographical error that states I purchased the car two months later than the true purchase date. If I had signed their form I would have committed perjury. So I filled out the form correctly and as such the fee should be waved, but that is yet to be seen. So I remain disappointed with the dealership. I believe the tax return they sent to me was filled out intentionally with information. How do you accidentally change a purchase date of 4/1/to 5/30/2017? I believe Tyson’s intentionally sent documents hoping I would sign without reading. They continue to avoid taking responsibility for the delayed payment. The tax return states I sent incorrect information to the State of Illinois, when in fact Tyson’s paid the taxes to the state. *** ***. Sent from my ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I now have my title and plates so I do not wish to pursue this complaint further The *** GM’s response was incorrect on a number of counts - temporary VA plates were NOT available once days had passed since my purchase The procedure for registration of the car did not match what his salesman explained to me at the time of sale as evidenced by his charging a SC sales tax which was not required (and later refunded).I certainly did require a rental car however due to the slow response of the dealer that issue is ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of sending me a check for $is satisfactory
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I would like the file stay open until I receive my car back I want to know why my calls were rejected and had to get to this.I want my question answered, was this car a demo or preowned Why registered prior to purchase and va inspection was done I NEED THIS RESPONSE
Regards,
*** ***

From: M***,David Date: Tue, Jun 23, at 1:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]" As you can see from the pictures in our original response, We clearly did no work near the bolt in question *** ***’s claims are and baseless. Thank You in advance, Dave M***General ManagerPorsche of Tysons Corner***@***automotive.com best companies logo

I have read the response sent to Revdex.com by the Mercedes Benz of Tysons Corner and do not agree with what they wrote. I initially pointed out to Adriana C*** that the transmission was slipping when I brought my car in for service in August At that point I asked if the transmission fluid needed to be replacedShe said it was not neededI paid for the service and two repairs not related to transmission and picked up the car. In less than two months after the service was done, my car stopped in the middle of the road in Reston, VAI called Road Side Assistance and the car was brought back to Mercedes Benz of Tysons Corner. After the diagnostics was performed, Adriana C*** informed me that the conductor plate was malfunctioning and it would cost $to replace itI asked MsC*** if this is going to solve the problem and the vehicle to be safe to drive for at least a yearMsC*** said "yes"I agreed to pay for this repair and picked up my car on November I was assured that there were no other problems with the transmission and the car was safe to drive. However, in less than a week, on December 3, the car behaved exactly the same as before the replacement of the conductor plate and again stopped in the middle of 16-th Street in Washington, D.CDuring this incident, I hit my head and still suffer from neck pains and headaches.The car was taken back to Mercedes Benz of Tysons Corner and at this time they asked for $in addition to $I had already paidThey later refunded the $because they admitted they misdiagnosed the problem in OctoberBy misdiagnosing the problem and not correcting the problem, they returned an unsafe car to me and put my life in danderIt was pure luck that the car stopped in the city and it was sunny on that dayThe outcome could have been much worse, had the car abruptly stopped like that on a rainy weather somewhere on a hill.After some negotiations, Mercedes Benz of Tysons Corner did offer to fix my car for $instead of $and provided a loaner car for one week while I was thinking about my options. I believe that had the transmission fluid was replaced when I first mentioned that the transmission was slipping, none of this would have happenedThe problem was caused by the negligence and incorrect diagnosis by Mercedes Benz of Tysons Corner and for that reason I believe that they are at fault and have to correct the problem at no cost to me. Sincerely,*** ***

We towed Mr
Lincoln’s Porsche into our shop yesterday in an effort to identify his
concernsThe pictures attached as well as the tech’s comments below shed light
into what we repaired months ago and what the new mechanical failure is
After our
visual inspection, we’ve
concluded that is best to have *** *** come in and
review our findings, as we believe that the new failure is unrelated to what we
repaired months and miles ago (we had no reason to move the vacuum pump
at that time)The location of the items (one on the far right, the other on
the far left) and the missing of a bolt on the part that caused the failure, it
makes it hard to believe that we had anything to do with this incident
Furthermore, we have no idea what damage the loss of oil may have caused to the
engine and if we start working on a repair it might imply wrongdoing on our
part and hold us liable for a very costly engine replacement, if this is
necessary…*** *** claims we removed the vacuum pump but we did not. The Vacuum is on the opposite side of the engine from what we worked on. Please see attached pictures that substantiate our case.Best, Dave M***General ManagerPorsche of Tysons Corner

This vehicle was brought in from out of state for the customerThere was a non-refundable deposit of $which was approved by *** ***Both the leasing and financing options were discussed, along with the application of the tax credit for the electric hybrid vehicle*** *** was well aware
of the tax credit and how it is applied differently between a lease and standard financing. Based on these discussions at the time of the non- refundable deposit, the agreed arangement was a leaseAfter the vehicle arrived, ** *** changed her mind and wanted to financeThis was acceptable to us, however, *** *** wanted the same amount financed for the purschase as she was getting with the leaseThis is not possible, as the tax credit only applies to the lease at the time of deliveryWe explained to ** *** that she would receive a dollar for dollar tax credit on her returnNot a check back from the government for $All the options were explained and *** *** decided she did not want to purchaseWe honored that request and refunded the down payment of $However, the non-refundable deposit was kept per the signed agreementWe were transparent in our discussions about the purchase/lease and the non-refundable deposit

The car was VA safety inspected as per VA law and was a new car, not a demo or a used car. *** is the first owner

Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC RE: Claim #*** Dear Sirs or Madams, Thank you for allowing us this opportunity to address *** ***’s complaint regarding
her Mercedes-Benz *** We take pride in providing our customers with exceptional service and it’s unfortunate that *** *** is not satisfied with the level of care or service she receivedWe performed a diagnostic on her vehicle when it was in our service department in October of last year due to transmission issues and the transmission conductor plate and valve body were replacedIn addition no abnormalities were diagnosed with the transmission fluidOver a month later the vehicle suffered additional transmission problems that are unrelated to the original repairs I have personally spoken to *** *** over the phone and in person to come to a mutually acceptable resolution, but the customer refuses to do soWe have fully refunded the cost of the original transmission repair and offered to replace her transmission at a discounted rate which she refusedTo decrease the inconvenience of not having an operating vehicle, a loaner car was provided which *** *** used longer than protocol dictates I am sorry that *** ***’s vehicle broke down, but we would never endanger any of our customers by putting them in an unsafe carThe car troubles she had in December are not due to our original repairs and we cannot completely cover the cost of a repair when we are not at fault or pay her the value of the vehicle before the transmission’s later problems In summary, we have more than fully met our obligations to repair *** ***’s vehicle and I hope we can find a solution where all parties are satisfied If you need any additional information, please feel free to contact me Thank you Very Truly Yours, Daniel R*** Service Director Mercedes-Benz of Tysons Corner ***@penskeautomotive.com

Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th Floor Washington, DC RE: Claim #*** Dear Sirs or Madams, Thank you for allowing us this opportunity to address *** ***’s complaint regarding her ***
GTS. We have been in proper communication with *** *** regarding the issues she mentioned in this complaintWe have submitted all the paperwork to DMV on 5/30/We have called DMV on *** ***’s behalf and asked for an exception on the late penalty feeWe have yet to receive any responseIf you need any additional information, please feel free to contact meThank youVery Truly Yours, Aradhana S*** General Manager Porsche of Tysons Corner ***@***.com