A Garment Care Cleaners

On December **, 2013, I handed in several pieces of clothing for dry cleaning at PURE CLEANERS NYC LC, located at [redacted], license # [redacted] I have a copy of the original ticket in my possession. After picking up my dry cleaning, I noticed two pairs of pants were missing: a pair of regular, gray pants from Kenneth Cole (purchased around July 2013), and a pair of dark gray/black pants which was part of a tailored, special order suit (received as a Christmas gift in December 2012). After complaining to the manager at the store, I was told they likely erroneously delivered the pants to another customer, that such a thing happened with some regularity, and that issues like that are often resolved after the customer who mistakenly received the pieces return them to the store. Particularly because the pair of pants that belonged to the suit were part of an expensive, special order suit that I would likely be unable to replace, I agreed to wait for someone to return them. After approximately two months and several stops at the dry cleaners to ask for updates, I spoke to the manager in February that I could not wait any longer. He said he understood, that he would start the paperwork with his company, and that I should hear from them within a week with an offer of compensation. After not hearing back from them, I stopped by to request an update three to four times within the following weeks. Every time I did, I was told by the store attendant that someone would contact me (which never happened). About three weeks ago, after stopping by again, the store attendant put me on the phone with a person he indicated was the owner or the company who would be able to resolve the issue. After explaining to this gentleman once again what happened, he asked me for a description of the missed items and indicated they would search once again for them. He also said that if after one week they were unable to find it, they would call me to discuss compensation. I agreed to wait another week. A week went by and I received no calls from PURE CLEANERS. I stopped by the store two more times and the attendant told me on both occasions that he had let his boss know that I stopped by and that he would ask him to call me back. It's been almost three weeks since the last discussion with the [redacted]. As such, I feel I gave then a fair chance to resolve the situation and that I cannot wait any longer. As such, I am seeking your assistance to have this issue resolved. I am seeking $150 in compensation for the Kenneth Cole pants (current retail price per Kenneth Cole's web site) and another $1,000 for the made-to-order suit pants. Those pants are part of a special order suit which retails for approximately $1,800 to $2,000. I have looked for the same pants and was unable to locate it as the suit was an special order with top-quality, Italian-made fabric which the company that originally made it - Joseph Abboud - no longer carries. Because I will have to buy a similar value suit to replace the one that is now incomplete without the pants, I believe it is fair to ask PURE CLEANERS to pay for about half the cost.