A Girl’s Gotta Go, LLC

This person cancelled his contract a year ago. He wanted me to personally handle all his calls and scheduling. I always mention to all clients that I would train with them but they are assigned a team assistant to work with them daily. We have a message trail starting May 28, and going through...

June 8, where he stopped responding to me.  I did tell him that if he wanted me to handle his work personally was that I would have to return voicemails and not be able to take live calls. I trained the assistant who was to work directly with him and he cancelled his contract. This was the client's choice to cancel, my company did not cancel with him.  I did offer to work things out last year and he never responded to my email. Then he contacts me after a year and asks for a refund. He signed a clear 'no refund' contract with my company.  This is a business to business contract, not a business to consumer contract.  At this point, Mr. [redacted] can have his attorney contact me and I will send everything to my attorney. He's only submitting a complaint to the Revdex.com to have it posted live online to hurt my business, instead of reaching out through legal channels. I won't be forced into giving a refund to someone who stopped communicating with me and who was not willing to work with us within our company policies after explaining it to him clearly.  Thanks for any help you may be able to offer.  Best Regards,