Complaint: I am rejecting this response because: We did accept the refund of one half of the price of the window to resolve the issueHowever, it is important to note that the truck was at the location given to Mr [redacted] at all times he was told it would be there The complaint was filed before ANY offer of compensation was givenAt the time we filed the complaint, we had been told three times someone would come by to look at the vehicle and no one had done that We told you all that the truck had been jack knifed and repainted The side where the truck had been previously damaged had no problem with the tape However, the question remains, if you can flake the paint off in some areas(which we cannot find, by the way) why did you put the tape in that area? We would be happy to meet with you so you can show us where this supposed paint flaking isWe are ready the be done with this issue, but felt obligated to answer the incorrect information in your response Sincerely, [redacted] ***
Complaint: I am rejecting this response because: We did accept the refund of one half of the price of the window to resolve the issueHowever, it is important to note that the truck was at the location given to Mr [redacted] at all times he was told it would be there The complaint was filed before ANY offer of compensation was givenAt the time we filed the complaint, we had been told three times someone would come by to look at the vehicle and no one had done that We told you all that the truck had been jack knifed and repainted The side where the truck had been previously damaged had no problem with the tape However, the question remains, if you can flake the paint off in some areas(which we cannot find, by the way) why did you put the tape in that area? We would be happy to meet with you so you can show us where this supposed paint flaking isWe are ready the be done with this issue, but felt obligated to answer the incorrect information in your response Sincerely, [redacted] ***