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A Global Disposal

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Global Disposal of Pueblo, CO had failed to pick up the trash from our home for four weeks. My wife and I tried to contact the company, but no one would pick up the phone. I decided to drive to the company's office to find out what was happening. The 'office' was a house. I assumed the small business was a home-based business and knocked on the door. There was no answer, so I returned home and called the office to leave a message. When my call was returned, a representative of the company told me we had not paid the bill. We had had no notification of an overdue bill up until this point. I explained that I had a receipt that showed our bill was paid. The representative said she could not find a record of the receipt, but would give us a month to pay, but would not send someone to collect the trash until the next week. I explained that I had come by the office to resolve this problem, and she said that it was a rental property, and if I returned I would be arrested for trespassing. I took the representatives e-mail address, scanned the receipt, and sent it to her.
I feel that the company has been irresponsible in not keeping appropriate records of their accounts, which resulted in my trash piling up for a month, We were not notified of any problems, and treated rudely after trying to resolve the issue. Hopefully, we will have our trash collected soon. We will not renew our contract with this company once it expires.

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Address: 1251 Jasper St, Pueblo, Colorado, United States, 81003-3941

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