Hello [redacted] I hope you are having a good day and I really appreciate the time you took to provide feedback about your experience, Thank you. During the time frame from when you provided your feedback, we have provided a full refund to your card. First, I would like to apologize for the...
delay in the refund, I am the only one that has authorization to credit the account. I was not on a secure network to credit your card from the location I was at when you provided your feedback and when this issue happened. I am following up through the Revdex.com email where you submitted the feedback. The information below is similar to the email I sent to your email after I received the feedback.>>I sent a separate email from our system with the receipt for a full refund to your credit card.. For the delay in this, I am very sorry for any inconvenience. If you would like to discuss this further please feel free to email or call me, email may be best if that works for you. In regards to the booking of the event. I received a "Complaint" on our Revdex.com account, I appreciate you taking the time to provide feedback. However, some of the statements that were made were not entirely accurate. So, I would like to clarify a few points. "My wife called to find out the price of renting some items for a party. [redacted] said they did not give out prices without a credit card number on file. My wife gave her the information. Eventually we went with a different company. A few weeks later I found a credit card charge from Agogo rentals on my credit card. I contacted them and they stated that they assumed we wanted the rental and claimed to have been sending us emails, which we never received. I was told on June 11th they would credit the account and they apologized. Then, on June 15th a truck arrived at my house to pick up the rental items; which were never delivered nor agreed too. Currently they have not credited my card the full amount and are now requesting that I speak with them additional times. I am greatly concerned the business model is to create credit card fraud." - Steve HendrixI operate, along with my staff, a very reputable company and I am sorry that this confusion has caused you skepticism about my company. We do a lot of work for some major companies similar to the ones you work for in Cincinnati and we in NO WAY create credit card fraud. You should not be concerned about our business model "being credit card fraud" - because that is not how I operate my company. I actually do not like taking customer credit cards, but unfortunately, it's part of the business world we live in. We have to take credit card when a customer wants to move forward with the reservation to ensure that we have their information on file because we are allocating inventory that we could rent to another customer, for your event. Our policies are that we do not take any credit card information until the customer would like to place the reservation on hold. Your wife indicated that she would like to move forward with the reservation while she was on the phone with [redacted], which is why we took the credit card information from her and booked her event. Our prices are listed online and are public to anyone who goes to our site. There must of been some misunderstanding because we quote prices out daily to any customer who calls for a quote and we do not take credit cards to do that. We do not book anything, and place any of our products on reserve until we have a credit card number. When your wife provided the credit card number we moved that into our routing folder and reserved the products for your event per her request. We attempted to call and email you for two weeks prior to your event to verify quantities and delivery, and we received no response. As part of our process when items are placed on reserve we run the balance due prior to delivery, which is why the card was charged. In regards to our guys showing up for the pick up of the items we did not delivery, it was a simple routing mistake. We did not have the opportunity to remove the "pick up" paperwork from our routing system because two days prior to your event we had the event as a "booked event" and it got lumped in with our weekly pick ups. I will address this with our office because this, in the end, is an inconvenience to you and just cost us more money and should not have happened. Thank you for pointing that out, I will need to address this internally.I am sorry for any inconvenience that we may have caused from our end. We had the event as a booked event based on the information that was provided to us and we moved forward accordingly. I'm sorry that you did not have a good experience with my company and for the delay in the refund. We provided a full refund and should you have any issues please email me and we will work them out. Our policies are consistent with all of the rental companies in our area. Thanks again for the feedback and we hope to do business with you in the future.
[redacted]Owner | A Gogo Event Rentals, LLC
Hello [redacted] I hope you are having a good day and I really appreciate the time you took to provide feedback about your experience, Thank you. During the time frame from when you provided your feedback, we have provided a full refund to your card. First, I would like to apologize for the...
delay in the refund, I am the only one that has authorization to credit the account. I was not on a secure network to credit your card from the location I was at when you provided your feedback and when this issue happened. I am following up through the Revdex.com email where you submitted the feedback. The information below is similar to the email I sent to your email after I received the feedback.>>I sent a separate email from our system with the receipt for a full refund to your credit card.. For the delay in this, I am very sorry for any inconvenience. If you would like to discuss this further please feel free to email or call me, email may be best if that works for you. In regards to the booking of the event. I received a "Complaint" on our Revdex.com account, I appreciate you taking the time to provide feedback. However, some of the statements that were made were not entirely accurate. So, I would like to clarify a few points. "My wife called to find out the price of renting some items for a party. [redacted] said they did not give out prices without a credit card number on file. My wife gave her the information. Eventually we went with a different company. A few weeks later I found a credit card charge from Agogo rentals on my credit card. I contacted them and they stated that they assumed we wanted the rental and claimed to have been sending us emails, which we never received. I was told on June 11th they would credit the account and they apologized. Then, on June 15th a truck arrived at my house to pick up the rental items; which were never delivered nor agreed too. Currently they have not credited my card the full amount and are now requesting that I speak with them additional times. I am greatly concerned the business model is to create credit card fraud." - Steve HendrixI operate, along with my staff, a very reputable company and I am sorry that this confusion has caused you skepticism about my company. We do a lot of work for some major companies similar to the ones you work for in Cincinnati and we in NO WAY create credit card fraud. You should not be concerned about our business model "being credit card fraud" - because that is not how I operate my company. I actually do not like taking customer credit cards, but unfortunately, it's part of the business world we live in. We have to take credit card when a customer wants to move forward with the reservation to ensure that we have their information on file because we are allocating inventory that we could rent to another customer, for your event. Our policies are that we do not take any credit card information until the customer would like to place the reservation on hold. Your wife indicated that she would like to move forward with the reservation while she was on the phone with [redacted], which is why we took the credit card information from her and booked her event. Our prices are listed online and are public to anyone who goes to our site. There must of been some misunderstanding because we quote prices out daily to any customer who calls for a quote and we do not take credit cards to do that. We do not book anything, and place any of our products on reserve until we have a credit card number. When your wife provided the credit card number we moved that into our routing folder and reserved the products for your event per her request. We attempted to call and email you for two weeks prior to your event to verify quantities and delivery, and we received no response. As part of our process when items are placed on reserve we run the balance due prior to delivery, which is why the card was charged. In regards to our guys showing up for the pick up of the items we did not delivery, it was a simple routing mistake. We did not have the opportunity to remove the "pick up" paperwork from our routing system because two days prior to your event we had the event as a "booked event" and it got lumped in with our weekly pick ups. I will address this with our office because this, in the end, is an inconvenience to you and just cost us more money and should not have happened. Thank you for pointing that out, I will need to address this internally.I am sorry for any inconvenience that we may have caused from our end. We had the event as a booked event based on the information that was provided to us and we moved forward accordingly. I'm sorry that you did not have a good experience with my company and for the delay in the refund. We provided a full refund and should you have any issues please email me and we will work them out. Our policies are consistent with all of the rental companies in our area. Thanks again for the feedback and we hope to do business with you in the future.
[redacted]Owner | A Gogo Event Rentals, LLC