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A Great Furniture Place Reviews (6)

From: Michele [mailto:[email protected]] Sent: Friday, August 21, 1:PMTo: Kelly Mace Subject: Case ID [redacted] Business ResponseDear Kelly Mace, This email is in response to case ID [redacted] As the retailer, we do not honor any warranties Any and all warranties are honored directly by the manufacturer [at their discretion] of the goods in which the warranty is attached As of August 14, the manufacturer is working directly with the customer regarding the issue with the item(s)From our understanding, the manufacturer is in the process of working with the customer to resolve the issue Again, as the retailer we do not give warranties or honor them Any and all warranties are given directly from the manufacturer of the respective merchandise and claims are to be resolved through the manufacturer's servicesThank you, Michele K***A Great Furniture PlaceGaither Rd.Statesville, NC [email protected]

This company sells bad couches and does not care when they fall apart and the customer is stuck paying $2,for a trashed couch I brought a Southern Motion couch in March of and the leather is cracking and pealing, it was made poorly so the arm is falling down and the leather is being pulled Buyers beaware!!!! The only thing they will do is give me a 50% creditWhy would I want to spend more money on a couch thats going to fall apart!!!!??!?

From: Michele [mailto:[email protected]] Sent: Friday, August 21, 2015 1:06 PMTo: Kelly Mace <[email protected]>Subject: Case ID [redacted] Business ResponseDear Kelly Mace, This email is in response to case ID [redacted].   As the...

retailer, we do not honor any warranties.  Any and all warranties are honored directly by the manufacturer [at their discretion] of the goods in which the warranty is attached.   As of August 14, 2015 the manufacturer is working directly with the customer regarding the issue with the item(s). From our understanding, the manufacturer is in the process of working with the customer to resolve the issue.  Again, as the retailer we do not give warranties or honor them.  Any and all warranties are given directly from the manufacturer of the respective merchandise and claims are to be resolved through the manufacturer's services. Thank you, Michele K[redacted]A Great Furniture Place711 Gaither Rd.Statesville, NC [email protected]

Review: My name is [redacted]. I am a disabled veteran. My Wife's name is [redacted]. She has been diagnosed with stage 4 cancer of unknown origin and is disabled. She is taking chemo every 2nd week, and will be the rest of her life. Her oncologist and the oncologist from Duke University have told her that this will take her life, but have not given a time. We are scheduled to go to MD Anderson Cancer Research Center in Houston the last week in August. Because of the side effects from the chemo, we spend a lot of time either reading or watching TV. Our living room furniture was old and worn out, and we are rather large people. We bought new living room furniture last April, 2014. We bought a love seat with recliners that was over sized and was guaranteed to support over 500 lbs. We also bought a single over sized recliner, also guaranteed over 500 lbs. We also bought a regular sized love seat recliner. All of the furniture had a lifetime guarantee on the reclining mechanism, 5 years on the wood frame and 5 years on the foam padding in the seats.15 minutes after the furniture was delivered, near the end of May 2014, one of the love seat recliners started making metal against metal popping noises. We called the store, and the driver returned and made a temporary fix. Within 2 months, the recliner became nearly unusable. We called the store and they told me they contacted the manufacturer. The manufacturer sent a repair company to inspect the recliner. The mechanism had broke. The repairman ordered a new mechanism, and it was replaced in September, 2014. In January 2015, the mechanism broke again. The single over sized recliner also broke. The foam in the seats were also breaking down. I called the store again, and the repairman came out, took pictures, and that was the last I heard from him. After a few weeks, we started calling the store to find out what the issue was. They told me they'd contact the factory to see if they could expedite. About once a month, we'd call the store again to find out the status. As it stands now, we can only use one side of the love seat. We cannot use the single recliner at all. The regular sized love seat has not had any issues.Today, I called the manufacturer myself and talked to customer service. After she looked up our records, the repairman's inspection revealed the wood frame in both the love seat and recliner were broke beyond repair. This was the 1st time anyone had told us this. The manufacturer told me they would credit the store 100%, but the store said we had to pay for 1/3 of the cost, almost $700. I don't understand, if the manufacturer will credit the store 100%, what is the $700 for? We are in the process of going to MD Anderson Cancer Research Center in Houston and there is no way we can afford to buy new furniture again. Nor should we have to. We bought the furniture from "A Great Furniture Place" in Statesville, NC. Their phone number is 704-873-7376. The manufacturer is Southern Motion. The contact name is Georgia, and her number is 1-662-488-4007. The repair company is Fast Furniture Repair. I don't have a contact number for them.Please help us. We spent nearly $2700 for comfortable living room furniture and can not use it. We don't know where else to turn for help. My home number is [redacted]. My mobile is [redacted]Thank you[redacted]Desired Settlement: Either refund or replacement

Business

Response:

From: Michele [mailto:[email protected]] Sent: Friday, August 21, 2015 1:06 PMTo: Kelly Mace <[email protected]>Subject: Case ID [redacted] Business ResponseDear Kelly Mace, This email is in response to case ID [redacted]. As the retailer, we do not honor any warranties. Any and all warranties are honored directly by the manufacturer [at their discretion] of the goods in which the warranty is attached. As of August 14, 2015 the manufacturer is working directly with the customer regarding the issue with the item(s). From our understanding, the manufacturer is in the process of working with the customer to resolve the issue. Again, as the retailer we do not give warranties or honor them. Any and all warranties are given directly from the manufacturer of the respective merchandise and claims are to be resolved through the manufacturer's services. Thank you, Michele K[redacted]A Great Furniture Place711 Gaither Rd.Statesville, NC [email protected]

Review: My name is [redacted]. I am a disabled veteran. My Wife's name is [redacted]. She has been diagnosed with stage 4 cancer of unknown origin and is disabled. She is taking chemo every 2nd week, and will be the rest of her life. Her oncologist and the oncologist from Duke University have told her that this will take her life, but have not given a time. We are scheduled to go to MD Anderson Cancer Research Center in Houston the last week in August. Because of the side effects from the chemo, we spend a lot of time either reading or watching TV. Our living room furniture was old and worn out, and we are rather large people. We bought new living room furniture last April, 2014. We bought a love seat with recliners that was over sized and was guaranteed to support over 500 lbs. We also bought a single over sized recliner, also guaranteed over 500 lbs. We also bought a regular sized love seat recliner. All of the furniture had a lifetime guarantee on the reclining mechanism, 5 years on the wood frame and 5 years on the foam padding in the seats.15 minutes after the furniture was delivered, near the end of May 2014, one of the love seat recliners started making metal against metal popping noises. We called the store, and the driver returned and made a temporary fix. Within 2 months, the recliner became nearly unusable. We called the store and they told me they contacted the manufacturer. The manufacturer sent a repair company to inspect the recliner. The mechanism had broke. The repairman ordered a new mechanism, and it was replaced in September, 2014. In January 2015, the mechanism broke again. The single over sized recliner also broke. The foam in the seats were also breaking down. I called the store again, and the repairman came out, took pictures, and that was the last I heard from him. After a few weeks, we started calling the store to find out what the issue was. They told me they'd contact the factory to see if they could expedite. About once a month, we'd call the store again to find out the status. As it stands now, we can only use one side of the love seat. We cannot use the single recliner at all. The regular sized love seat has not had any issues.Today, I called the manufacturer myself and talked to customer service. After she looked up our records, the repairman's inspection revealed the wood frame in both the love seat and recliner were broke beyond repair. This was the 1st time anyone had told us this. The manufacturer told me they would credit the store 100%, but the store said we had to pay for 1/3 of the cost, almost $700. I don't understand, if the manufacturer will credit the store 100%, what is the $700 for? We are in the process of going to MD Anderson Cancer Research Center in Houston and there is no way we can afford to buy new furniture again. Nor should we have to. We bought the furniture from "A Great Furniture Place" in Statesville, NC. Their phone number is 704-873-7376. The manufacturer is Southern Motion. The contact name is Georgia, and her number is 1-662-488-4007. The repair company is Fast Furniture Repair. I don't have a contact number for them.Please help us. We spent nearly $2700 for comfortable living room furniture and can not use it. We don't know where else to turn for help. My home number is [redacted]. My mobile is [redacted]Thank you[redacted]Desired Settlement: Either refund or replacement

Business

Response:

From: Michele [mailto:[email protected]] Sent: Friday, August 21, 2015 1:06 PMTo: Kelly Mace <[email protected]>Subject: Case ID [redacted] Business ResponseDear Kelly Mace, This email is in response to case ID [redacted]. As the retailer, we do not honor any warranties. Any and all warranties are honored directly by the manufacturer [at their discretion] of the goods in which the warranty is attached. As of August 14, 2015 the manufacturer is working directly with the customer regarding the issue with the item(s). From our understanding, the manufacturer is in the process of working with the customer to resolve the issue. Again, as the retailer we do not give warranties or honor them. Any and all warranties are given directly from the manufacturer of the respective merchandise and claims are to be resolved through the manufacturer's services. Thank you, Michele K[redacted]A Great Furniture Place711 Gaither Rd.Statesville, NC [email protected]

Review: My name is [redacted]. I am a disabled veteran. My Wife's name is [redacted]. She has been diagnosed with stage 4 cancer of unknown origin and is disabled. She is taking chemo every 2nd week, and will be the rest of her life. Her oncologist and the oncologist from Duke University have told her that this will take her life, but have not given a time. We are scheduled to go to MD Anderson Cancer Research Center in Houston the last week in August. Because of the side effects from the chemo, we spend a lot of time either reading or watching TV. Our living room furniture was old and worn out, and we are rather large people. We bought new living room furniture last April, 2014. We bought a love seat with recliners that was over sized and was guaranteed to support over 500 lbs. We also bought a single over sized recliner, also guaranteed over 500 lbs. We also bought a regular sized love seat recliner. All of the furniture had a lifetime guarantee on the reclining mechanism, 5 years on the wood frame and 5 years on the foam padding in the seats.15 minutes after the furniture was delivered, near the end of May 2014, one of the love seat recliners started making metal against metal popping noises. We called the store, and the driver returned and made a temporary fix. Within 2 months, the recliner became nearly unusable. We called the store and they told me they contacted the manufacturer. The manufacturer sent a repair company to inspect the recliner. The mechanism had broke. The repairman ordered a new mechanism, and it was replaced in September, 2014. In January 2015, the mechanism broke again. The single over sized recliner also broke. The foam in the seats were also breaking down. I called the store again, and the repairman came out, took pictures, and that was the last I heard from him. After a few weeks, we started calling the store to find out what the issue was. They told me they'd contact the factory to see if they could expedite. About once a month, we'd call the store again to find out the status. As it stands now, we can only use one side of the love seat. We cannot use the single recliner at all. The regular sized love seat has not had any issues.Today, I called the manufacturer myself and talked to customer service. After she looked up our records, the repairman's inspection revealed the wood frame in both the love seat and recliner were broke beyond repair. This was the 1st time anyone had told us this. The manufacturer told me they would credit the store 100%, but the store said we had to pay for 1/3 of the cost, almost $700. I don't understand, if the manufacturer will credit the store 100%, what is the $700 for? We are in the process of going to MD Anderson Cancer Research Center in Houston and there is no way we can afford to buy new furniture again. Nor should we have to. We bought the furniture from "A Great Furniture Place" in Statesville, NC. Their phone number is 704-873-7376. The manufacturer is Southern Motion. The contact name is Georgia, and her number is 1-662-488-4007. The repair company is Fast Furniture Repair. I don't have a contact number for them.Please help us. We spent nearly $2700 for comfortable living room furniture and can not use it. We don't know where else to turn for help. My home number is [redacted]. My mobile is [redacted]Thank you[redacted]Desired Settlement: Either refund or replacement

Business

Response:

From: Michele [mailto:[email protected]] Sent: Friday, August 21, 2015 1:06 PMTo: Kelly Mace <[email protected]>Subject: Case ID [redacted] Business ResponseDear Kelly Mace, This email is in response to case ID [redacted]. As the retailer, we do not honor any warranties. Any and all warranties are honored directly by the manufacturer [at their discretion] of the goods in which the warranty is attached. As of August 14, 2015 the manufacturer is working directly with the customer regarding the issue with the item(s). From our understanding, the manufacturer is in the process of working with the customer to resolve the issue. Again, as the retailer we do not give warranties or honor them. Any and all warranties are given directly from the manufacturer of the respective merchandise and claims are to be resolved through the manufacturer's services. Thank you, Michele K[redacted]A Great Furniture Place711 Gaither Rd.Statesville, NC [email protected]

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Description: Furniture - Retail

Address: Statesville, North Carolina, United States, 28625

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