A Gutter Solution LLC

The company has responded to meThey delivered my warrantys and lien waiver with an apology for any problems that I reported in my complaintI must say the complete scope of work was a bit more than which probably added to the scheduling problems etcthat was of my main concern that caused
any conflictI must repeat all of the work was very well doneThe company and I are on friendly terms and have no further conflict.Thank you for your help

Initial Business Response /* (1000, 5, 2016/02/02) */
100% satisfaction is our ultimate goal and standard within our companyMrs*** *** called us on 2/1/16, that she would like for us to take a look at her gutters that we installed in 2013; she stated is having some roofing issuesThis is
the first call we received and schedule an appointment with her for 2/3/at 10amShe advised us that she had an appointment with us on Sat1/30/and that no one showed upWe apologized, but advised her that she must of called the wrong company as we do not make appointments on Saturdays during the Winter monthsWe value our high level of customer service and it is upsetting to have someone call in a complaint before giving us a chance or even not knowing if the issue she is having is related to our workWe will be pleased to take a look at our work and her concerns as scheduled

Initial Business Response /* (1000, 6, 2015/07/20) */
I spoke with Mr. [redacted] and was told there is no problem. I asked what he meant and explained I thought we fixed the problem and he confirmed and said there was nothing wrong. I asked if he was sure. He told me he knows I sent men out to check...

and he sent them away. He told me it was addressed and taken care of a long time ago. I asked if someone made a Revdex.com complaint and he said no. I told him we were showing a Revdex.com complaint and he said he would take care of that.
Final Consumer Response /* (2000, 13, 2015/07/21) */
This issue has been resolved. I talked to him on the phone and it has been fixed.