Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
From: Terry K[redacted] <tk[redacted]@dimplex.com>Sent: Wednesday, January 4, 2017 10:19 AM...
To: infoSubject: Claim [redacted] Attention: [redacted] Good morning [redacted], Please confirm receipt of this email at your earliest convenience. We were in contact with the customer on December 22nd and suggested he exchange the unit at the place of purchase. The customer has taken the product back and is currently waiting for the product to arrive at the store. We are following this through to the best of our ability to ensure the customer gets the issue resolved. Please do not hesitate to reach out to me if you have any questions. Sincerely, Terry K[redacted] | Customer Service Manager
We had reached out to the client directly and given them a full refund.
Sorry for the delay circling back to you on this.
Best Regards,
[redacted]
Customer Service Manager
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
From: Terry K[redacted] <tk[redacted]@dimplex.com>Sent: Wednesday, January 4, 2017 10:19 AM...
To: infoSubject: Claim [redacted] Attention: [redacted] Good morning [redacted], Please confirm receipt of this email at your earliest convenience. We were in contact with the customer on December 22nd and suggested he exchange the unit at the place of purchase. The customer has taken the product back and is currently waiting for the product to arrive at the store. We are following this through to the best of our ability to ensure the customer gets the issue resolved. Please do not hesitate to reach out to me if you have any questions. Sincerely, Terry K[redacted] | Customer Service Manager