A Home Service Vacuum & Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]The business owner contacted me as soon as I filed this complaint (March 30), and said my part was in, and he could come and do the repairs on Monday night or TuesdayI was not available on Monday evening, so I said to come on TuesdayI get a call Tuesday morning, and he then said that the part had just came in that morning, but was damagedHe stated that he had several more ordered, and they would be delivered on ThursdayHe assured me that the repairs would be completed by the end of the weekWell, needless to say I haven't heard from him still, and another promise has gone unfulfilledThis issue is definitely not resolved, and I really question whether or not the parts were ever actually ordered, since he cancelled the repair order with Samsung citing cost as the reason without consulting or notifying me, even though I would be the one that ultimately pays for it, and wouldn't return any of my requests for a status update Regards, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by A Home Service Vacuum & Appliance regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by A Home Service Vacuum & Appliance regarding complaint ID
***
Regards,
*** ***

The parts are back ordered buy they will be here this week and we will fix the dryer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The business owner contacted me as soon as I filed this complaint (March 30), and said my part was in, and he could come and do the repairs on Monday night or Tuesday. I was not available on Monday evening, so I said to come on Tuesday. I get a call Tuesday morning, and he then said that the part had just came in that morning, but was damaged. He stated that he had several more ordered, and they would be delivered on Thursday. He assured me that the repairs would be completed by the end of the week. Well, needless to say I haven't heard from him still, and another promise has gone unfulfilled. This issue is definitely not resolved, and I really question whether or not the parts were ever actually ordered, since he cancelled the repair order with Samsung citing cost as the reason without consulting or notifying me, even though I would be the one that ultimately pays for it, and wouldn't return any of my requests for a status update.
Regards,
[redacted]