A Hometown Moving Service

First of all we were sitting in our car as items were moved into storage unit The refrigerator was one of the first items that was moved into the storage unit The one employee stayed on the truck while the other employees moved other items into the storage unit The employee that was on the truck came out after everything was unloaded and began working on the refrigerator door The other did very little during this time Later we found lunch wrappings from where they had eaten their lunch during this time The employees damaging the bathroom floor at the time called for the 3rd employee to take a look at it My husband and I were sitting in the dining room overhearing their conversation When the third employee came to the bathroom, he said to the other 2, "That's why I tell you to either use the dolly or lift them, never to scoot them (appliances) We did not discover damage to hutch until later It is unacceptable for us to take responsibility for damage caused by their team

Even not withstanding the damage to our hutch, green mold dust on everything, the roughly $overcharge from original estimate; the bathroom floor is damaged from two of their team moving the washer and dryer into place. Home Town Moving Company needs to take responsibility for this as stated before, their employees knew at the time of the move that the damage was done. It is not acceptable that we should have to pay out more money for yet more damages they incurred. The bathroom flooring was brand new at move-in. It now has to be replaced. We are currently waiting for the final charges from our apartment complex. While we did ask about the stove and refrigerator being used in lieu of payment prior to anything being moved, after our furniture was brought on April 7th, they were paid in cash the entire $918.00. We agree this is an unexpected, frustrating, and sad turn of events and hope we can equitably resolve this matter with Home Town Moving Company

Dear Revdex.comIm responding to a customers complaint which service took place back in April 2017.I would like to answer each complaint in the order as he/she submitted them: Charge: first of all we charge on an hourly rate based off time used with a trip fee , they had a man crew which is
an hour with a flat trip fee, the customer did use an hour time frame , x = minus for their 10% senior discount making the bill 918.00, they were quoted once before when they first thought they were getting their new place for a - hour time frame , that move did not take place When they called back with their actual move their circumstances changed and now they were involving two drop offs instead of one , one going to their residence the other to another storage unit , and the customer also met at the load side and was taking time to decide which items go where , we can't stop the clock for thatRefrigerator door: sometimes we have to remove the doors to get them In and out of tight spaces , this item was going into storage and she wanted the door put back on and it was one of the last pieces unloaded therefore leaving nothing left for the other two employees to be able to do This item was also one of the two items the customers tried to get us to take from them in lieu of payment Sofa and recliners : their had been a leak in the roof of the building that was not noticed until their items were taken out , the items were professionally cleaned for and we do have receipts This was definitely done out of good faith because they sign an agreement not responsible for items stored, customers can purchase storage renters insurance from their insurance companies Hutch: their was no mention to any damage being done to this item at all at anytime , so we cannot take responsibility for this Bathroom floor : employees had put the dryer in a different room the day we unloaded all of the customers items because they were getting things fixed in the bathroom and when we dropped off the cleaned items a week or so later it was still being worked on and nothing was ever mentioned about that , we would know had we damaged a floor. In conclusion an estimate is just that, it is an estimate based off what we think it may take but all things factor in change in time like mentioned aboveWe explain this to every customer at the beginning of the estimate callWe take pride in making sure our customers are left happy and satisfied and believe we are a very honest ran company and go to the extreme for our customers , we do not feel we owe this customer anything and it saddens us that it had to come down to them contacting you the Revdex.com without even contacting us or mentioning any of this complaint to our office

As I said before , we feel by no means are we responsible for said things by the customer , we took very good care of customers all the way down to having their Furniture professionally cleaned , we were never contacted about anything else so we cannot accept responsibility for things mentioned , I believe the customer is upset due to the time it took to do their move but I can't honor a refund when the time was actually used to perform their move. It's impossible for one employee to do all the work and have the other two sit in the front of the truck , most items take two men to handle.  We have been in business for quite some time and never have we been asked to take someone's personal items in lieu of payment or ever had so many complaints towards our crew members , we run a respectful business and plan to continue to do so , our men our honest, hardworking and very respectful to our customers and our customers, if they were not we would not be where we are now , as I said before it does sadden me that they would take this action to try and get a refund when clearly one is not deserved .

First of all we were sitting in our car as items were moved into storage unit.  The refrigerator was one of the first items that was moved into the storage unit.  The one employee stayed on the truck while the other 2 employees moved other items into the storage unit.  The employee that was on the truck came out after everything was unloaded and began working on the refrigerator door.  The other 2 did very little during this time.  Later we found lunch wrappings from where they had eaten their lunch during this time.  The 2 employees damaging the bathroom floor at the time called for the 3rd employee to take a look at it.  My husband and I were sitting in the dining room overhearing their conversation.  When the third employee came to the bathroom, he said to the other 2, "That's why I tell you to either use the dolly or lift them, never to scoot them (appliances).  We did not discover damage to hutch until later.  It is unacceptable  for us to take responsibility for damage caused by their team.