A House on a Rock Home Inspections Reviews (%countItem)
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A House on a Rock Home Inspections Rating
Address: 7631 Hull Street Road, Suite 300, N Chesterfld, Virginia, United States, 23235
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We got both our initial inspection and re-inspection with A House On a Rock. Our house closing was set for Friday 1/24. Our re-inspection was on Tuesday 1/21 at 3:30 PM. I called A House On a Rock Home Inspections on Wednesday 1/22 at 3:04 PM about not receiving our re-inspection report. I was told by the employee I talked with that they would contact the inspector and the report would be sent over shortly. I called for an update at 4:01 PM on Wednesday, 1/22 and was told that my concern had not been forwarded to anyone.
I was told I should have gotten my inspection back already and that she would contact you about the issue. I was told Juan (the owner) was out of the country. She made it clear that she made Juan was aware of the issue via text. This was at 4:32 PM on 1/22.
I was told that she would find out a solution to the problem. Given our time constraints I called again, the seller of the house wanted this report in order to fix anything that might have been missed from our addendum. I was told there had been no update. I sent an e-mail to Juan at [email protected] about our problems. I never received a response.
The report was not sent to me. And it still has not been sent to me. We only saw a portion of the report on 1/23, the day before closing only because they sent it to our realtor. Our realtor was not told she was the only one who received the report, and we were not told that she was given it until we complained for a refund.
We also have errors in both reports. Item 1.3 on page 6 has two images, both labeled as siding damage to the back side of the house. One of those images is not of the back side. The seller to our home agreed to pay for all damage to the siding on the back side of the house, but the damaged shown in the right image was not fixed because it was wrongly labeled.
They just performed a home inspection on a home I am selling. Several mistakes and false claims made that have scared the buyers. Now the buyers want excessive amounts of money for unneeded repairs. They put a general spiel in their report to cover their butts saying life expectancy of a shingle roof is 15 to 20 years. Normal life for a shingle roof is over 30 years and I have personally just witnessed 37 years for a roof I installed in 1983. No curling, no missing gravel, no split damaged edges visible and no leaks. Because they don't know what they are talking about, the buyer now wants a replacement roof on a home that can easily last another 10 years. Multiple mistakes stating my R22 ac system was out of date and unservicable, when in fact it was upgraded with a label showing it now has *** freon in it and shows at 20 degree "split" temperature difference between intake and output which is excellent. Wrongly stated ac drain line vent need to be capped. Its supposed to be that way. Noises coming out of ceiling fan? Replace all for $200 each. Gee we have humidity in VA and that expands and contracts the wood blades. Two minutes and a screwdriver will fix them. Leaks in basement storm doors, with pictures. If he had actually opened the doors and checked he would have seen the clear silicone sealant that was applied sealing them. More education needed and factual real information stated in the report needed. Now they have screwed up two families lives, and cost us both thousands of dollars.
This is clearly just a seller with sour grapes about the condition of his home. He’s provided no proof of anything we reported on, or how any of it is wrong. He’s not our client, and our client hasn’t complained about this service. I think it’s safe to just put this one to bed.
I paid this company to provide a service (sewer scope) on a home I was purchasing. Intially they misquoted the cost and I was able to get them to provide the service at the cost they quoted even though they didn't want to and argued with me about it. They never contacted me with an official report of service but did collect my money. Once I was able to pry unofficial documentation of them via my realtor, I found there to be an issue that I wanted a quote for. No one could give me a quote because the inspection company did not provide adequate information to do so, which every company I contacted me told me should be included in the report with the type of service the inspector provided. The company continually denied that they didn't send the report, also stated that I didn't pay them even though I did, refused to give out the information I needed which should have been included, refused to send an official report at all, refused to come back out to perform the sewer scope and collect the information needed to make an educated decision on how to proceed, and stopped responding at all to messages out of pure un-professionalism and immaturity. Finally I was able to convince them to provide a refund since there is no evidence they provided any type of service, but now there is an issue with my house that the warranty company needs an official report in order for me to file a claim, and the inspection company is refusing to send an official report because they claim they already did (still never received it) and they refunded my money so I shouldn't be asking them for anything else. I told them I would even pay the money again if they gave me the official report, and they tried to make me sign a legally binding document stating that I think they provide great care for their clients and they do a great job and try their hardest, which they clearly don't. When I told the company they had to remove that statement for me to sign, they said it was non-negotiable.
We have already done everything we can do for *** We provided a sewer scope for a *** She was unhappy that we did not provide the depth of the line, which is not something we do. We went back and forth and for about a month. Eventually, we refunded her. I have attached our conversation, and proof of the refund. She also seems to agree we refunded her as she has no disputed amount. She called today, 8/6/2018 asking for another copy of the report. However, I reminded her that we refunded her already and she could not have a refund and the product. Here is the conversation. She is the "client", I am the "inspector" and the "staff" was the administrator of this software we were using giving me advice to respond.
When did you first notice the issue? - 06/08/18Have you consulted with a contractor on this issue? - Not ApplicableWas the home sold with a Home Warranty in Place? - NoDo you currently occupy the dwelling? - NoWas the home ever Bank Owned? - Not ApplicableWas the home ever sold "As-Is"? - Not ApplicableWhat did the Seller's Disclosure say about this issue? - n/aClosing Date - 07/09/18Possession Date - 07/09/18What was the date of your final walkthrough prior to closing? - 06/07/18Was the issue apparent at the final walkthrough? - Not ApplicableHi, I received a report from you regarding a sewer scope. I would like to get an estimate for the services that need to be performed but I am unable to do that without knowing the length and depth of the sewer lines (per every plumber I've spoken to) and I also wanted to know if the area with the offset was marked (another request per every plumber I've spoken to). Thank you.User: InspectorTime: 06/11/18 02:43 PMResponse:These repairs are typically $***-$***, but yes it would depend on depth. No, we don?t mark the location, as that can upset the owners of the property. If you owned it, we could have marked it for you.User: ClientTime: 06/11/18 02:57 PMResponse:Other: (ENTER RESPONSE) Do you know the depth? I've talked to a couple of plumbers and nobody can even give me an estimate without knowing the depth and they are saying that information should have been collected during the sewer scope. I'm being told that another sewer scope would be necessary prior to any work in order to even get an idea of what work needs to be done and what it may cost. This is putting a hold on my negotiations for the house.User: InspectorTime: 06/11/18 03:04 PMResponse:That?s correct. Just like with any other system in the house, it will need to be re-evaluated by the person doing the work, before work can begin.User: ClientTime: 07/13/18 12:01 PMResponse:Hi, could you tell me where the offset issue was located when you performed the sewer scope since it wasn't marked?User: InspectorTime: 07/13/18 12:12 PMResponse:We already discussed this. Also, you never paid for the scope.User: ClientTime: 07/13/18 12:20 PMResponse:I spoke with your receptionist about payment. Was it not received? Because no one ever contacted me to tell me it wasn't received. I also am asking for this information for my personal knowledge. Honestly, if you can't even provide me with that, then I don't think I should have to pay for the scope because you didn't do should have been included.User: InspectorTime: 07/13/18 12:23 PMResponse:OkUser: ClientTime: 07/13/18 12:26 PMResponse:I did pay for the sewer scope. It was charged to my credit card on June 11th. Either please refund it or tell me where the offset was. This whole experience with your company has been less than satisfactory to say the least. Not what I expected at all from a company recommended by my realtor. I will make sure to tell them not to recommend you in the future. I'm very disappointed.User: ClientTime: 07/13/18 12:37 PMResponse:Either that or send someone out to do the sewer scope correctly this time when I can be present at no additional charge.User: StaffTime: 07/15/18 07:45 PMNotes:Back to you JuanUser: ClientTime: 07/16/18 04:02 PMResponse:We want a refund based on (PROVIDE REASON): You did not do your job correctly and now seem to think it's appropriate to ignoring me. Please refund my money before I contact the Revdex.com.User: StaffTime: 07/16/18 10:01 PMNotes:Juan I would advise you to respond to this if you can or let me know what the deal is so I can deflect as needed. Thank you.User: InspectorTime: 07/17/18 05:58 PMResponse:*** Here is what your report said. "The sewer line is clay tile the entire length indicating it?s original. There was no standing water, blockages, or damage observed until where it connects to the public sewer line. Your line and the public line are offset from each other. It was asymptomatic while doing the scope. However, overtime it can allow water to leak out into the surrounding soil causing erosion. It can also cause blockages to build up if they offset further. The best thing to do is be proactive and have the connection repaired by a qualified plumber. I have also attached the photos that were sent to you. Shortly afterward, you asked how much it would cost, and I gave you a typical cost for this kind of repair. We provided you the exact service that you asked for and paid for, and saved you from up to thousands of dollars in unknown repairs. The depth is inconsequential to the inspection, and your fixation on it is confusing to me. However, since you you are committed to continuing to call the office, and complaining, I have refunded the fee and am considering this matter closed.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company NEVER provided me with an official report. I have also agreed to pay the amount I was originally charged in order to receive this amount. They are making false claims in regards to providing me the appropriate information in a timely or correct manner.
Regards
This company provided a home inspection prior to us buying our home. Immediately Upon purchase of our home we found several items that the company missed on their inspection and marked as working. First was a Ceiling fan/ light fixture In upstairs bedroom that did not work and we had to replace it. Our relator was also witness to this not working after inspection and it not being reported. Second issue was built in Microwave was listed as working properly, However the microwave was not working properly and we have had to call the homeowner ins to send a repair man out who states the motor is not working to turn the turn table inside and a new motor will have to be put in. Third missed item is most important is the ROOF LEAK. Upon inspection we were told by Lucas the inspector that there were a few missing shingles and some mold in spots on the roof, he also states the roof would need to be replaced in approx. next 5 years. He recommended we have shingles repaired as needed. NO LEAKS REPORTED. The photos show where missing shingles were and they are not where leak is! This inspection was done less than 90 days ago. I reached out to company owner/manager, as did my husband. The owner laughed at us and stated he would not help us or work with us on their misses. He states even though they reported no problems to roof were leak is, they said roof was old so they are off the hook for roof problems. They never even got on the roof to check it, everything to include pictures was done from the ground. Owner/manager would not even address the two other items they missed that we had to fix. Owner/manager was very rude and condescending and was not willing to take responsibility for his companies mistakes. This company offers a 90 warranty, however in this situation it doesn't seem to matter.
While we appreciate *** position, we are not responsible for the issues she is having.
The biggest issue is the roof leak. On page of the three of the report which is attached, we noted several issues with the roof. Yes, the roof was not leaking at the time of inspection. *** informed us that she did not have any of the issues addressed. If they are addressed, the roof should not leak. A home inspection takes 2-3 hours. We can only report the present conditions at that time. There were no leaks observed. We highly recommend that she have the issues we pointed out addressed. We also recommended she plan and budget to replace the roof, and we still believe that is a prudent recommendation. Also, no where in the report does it state the roof will last 5 years. Home inspectors aren't required to, and almost never speak to the remaining lifespan of a component. This is specifically excluded in the contract which we attached in section 2.
The microwave is her other concern. I have attached the inspection agreement that *** signed. Clause "1" states the inspection will be performed in accordance with the *** standards of practice. The link to the standards is provided in the agreement that she signed. I will provide the link here as well. *** Below is copied from the standards section 3.10. Notice exclusion O. says "inspect microwave ovens". There is no standard of practice, or law in any state that requires a home inspector to test a microwave, or any appliance for that matter.
I. The inspector shall inspect:
a representative number of doors and windows by opening and closing them;floors, walls and ceilings;stairs, steps, landings, stairways and ramps;railings, guards and handrails; andgarage vehicle doors and the operation of garage vehicle door openers, using normal operating controls.II. The inspector shall describe:a garage vehicle door as manually-operated or installed with a garage door opener.III. The inspector shall report as in need of correction:improper spacing between intermediate balusters, spindles and rails for steps, stairways, guards and railings;photo-electric safety sensors that did not operate properly; andany window that was obviously fogged or displayed other evidence of broken seals.
IV. The inspector is not required to:
inspect paint, wallpaper, window treatments or finish treatments.inspect floor coverings or carpeting.inspect central vacuum systems. inspect for safety glazing. inspect security systems or components. evaluate the fastening of islands, countertops, cabinets, sink tops or fixtures. move furniture, stored items, or any coverings, such as carpets or rugs, in order to inspect the concealed floor structure. move suspended-ceiling tiles. inspect or move any household appliances. inspect or operate equipment housed in the garage, except as otherwise noted. verify or certify the proper operation of any pressure-activated auto-reverse or related safety feature of a garage door. operate or evaluate any security bar release and opening mechanisms, whether interior or exterior, including their compliance with local, state or federal standards. operate any system, appliance or component that requires the use of special keys, codes, combinations or devices. operate or evaluate self-cleaning oven cycles, tilt guards/latches, or signal lights. inspect microwave ovens or test leakage from microwave ovens. operate or examine any sauna, steam-generating equipment, kiln, toaster, ice maker, coffee maker, can opener, bread warmer, blender, instant hot-water dispenser, or other small, ancillary appliances or devices. inspect elevators. inspect remote controls. inspect appliances. inspect items not permanently installed.discover firewall compromises. inspect pools, spas or fountains.determine the adequacy of whirlpool or spa jets, water force, or bubble effects. determine the structural integrity or leakage of pools or spas.Again, we appreciate ***'s situation. We recommend she repair the roof as we recommended during the inspection.
As we have stated, if the roof defects and damage we noted are addressed, the roof should not leak. She said she never addressed any of the roof defects in the report, and has not contested that fact.
You will find no where in the report where it says the appliances functioned properly. No such statement was made. In fact the report specifically states the quality of the appliances is disclaimed and this is enforced by SOP which excludes appliances, and specifically the microwave. She agreed to the SOP in the agreement she signed.
Revdex.com:
Wow, you sir are unbelievable!! Your company missed a roof leak & all can you say is because you reported missing shingles on front of the house you are covered. Your report does state the appliance were checked and worked (Not to mention your tech told us in front of the realtor that they checked all of them with the exception of the washer & dryer) but it in fact didn't work and you don't want to take responsibility for that either .
Fact is your company missed more than those 2 things like a whole ceiling fan/light didn't work and the realtor can vouch for that to but I wasn't going to bring up that since it has been fixed.
I have reviewed the offer and/or response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards
We hired House on a Rock Inspection services for a home inspection on a home we purchased 9-15-17. We also hired them to come back and do a re-inspection two days before closing to inspect repairs that were found in the primary inspection. Upon closing, the next day we tried to cut on the dishwasher and also the exhaust fan in the master bath, and neither would work. I contacted Juan J on 9-18-17 to let him know that these items were not working and his response was to file a claim with his insurance/claims dept and they would resolve it and also assured me that he would get it taken care of because those items were working at the inspection in August 2017. His contract states that they will take care of these things and that there was a 90 day warranty. I have sent numerous emails, made numerous phone calls, and also sent them the repair estimate as they requested. Today, I receive an email asking for what was done to fix these items. Again, they have never been fixed so why are they asking me for an invoice of what was done when they have still not been fixed. I called him this morning to tell him that if they do not get this resolved and these items repaired as stated in his contract, then we would be contacting the Revdex.com. He told me that I can contact whoever I want but he is not fixing anything. I did everything that the claims dept asked for and sent them the estimate of $*** from the electrical/plumbing company. He said now I have to get it repaired and then they will decide if they will reimburse us. That is not what is in the contract. When I told him this is no way to treat your customers and that we have spent over $*** with his company, he hung up in my face. All we want is the dishwasher repaired and the master bath exhaust fan repaired. That is all we are asking for. He will not talk to us nor answer any email and because I threatened to contact the Revdex.com, he absolutely refused to help in any way.
Mrs. C has already filed a claim with the warranty company. Home inspectors aren't responsible for things that break after the inspection, but we provide our clients with a free 90 day warranty from RWS. They are ready and waiting to pay for her claim. They are waiting on a little bit of info from her which she refuses to provide. Once she does, she will be made a whole. If she continues to refuse,they aren't going to pay for the repair.
Im not sure what contract she's referring to, or who hung up on her. She may be confused.
Ive attached the claim and conversation we've had with her, which shows what the warranty company is waiting for.